Dreams - Sheffield Recensioni 

242
TrustScore 5 su 5

4,8

Unit 1 Queens Road Retail Park, S2 4DR Sheffield, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Paula was fantastic at Dreams Sheffield. From the moment I walked into the store she dealt with all my concerns, was never pushy. Most of all I think I’ll have the perfect bed and mattress when they a... Leggi di più

Valutata 5 stelle su 5

Very helpful staff instore who went through all our options. We were given drinks and plenty of time to choose. One delivery man took the mattress upstairs even though we didn't pay and apologised fo... Leggi di più

Valutata 5 stelle su 5

Every stage of the process was first class from me walking in the store, to delivery. Your store representative Beverley was a brilliant professional. Helpful but relaxed and friendly and certainly n... Leggi di più

Valutata 5 stelle su 5

After visiting Dreams on Queens Road, Sheffield, we can’t say enough about how helpful the staff were. Beverley went out of her way to advise us on the best mattress for our daughter and couldn’t have... Leggi di più


Dettagli dell'azienda

  1. Negozio di letti
  2. Negozio di biancheria da letto
  3. Negozio di mobili per camere da letto
  4. Negozio di materassi

Scritti dall'azienda

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Scritti dall'azienda

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informazioni di contatto

  • Unit 1 Queens Road Retail Park, S2 4DR, Sheffield, Regno Unito

  • 01147000306

4,8

Eccellente

TrustScore 5 su 5

242 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(242)

13.450 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

We have been extremely pleased with Dreams.

We have been extremely pleased with Dreams.
The staff in the shop were very helpful, and not at all pushy.
The delivery guys were great, and set the beds up efficiently and cleared up after themselves.
Our teenagers are very comfortable in their new beds.

16 maggio 2025
Valutata 5 stelle su 5

Great customer service in the shop.

Great customer service in the shop, friendly, helpful staff, sorry we can't remember the sales assistants name but she was very good, we laid on some special beds that diagnosed how we slept via our sleeping positions and then recommended which beds would suit us. We would definitely recommend Dreams for buying a new mattress or bed.

4 maggio 2025
Valutata 5 stelle su 5

Sweet dreams

From walking into the store I received excellent service. When the bed was delivered and installed the delivery men put covers on their shoes and explained how the bed works. The service , quality, price and delivery was excellent.

11 aprile 2025
Valutata 1 stelle su 5

Having spent £1400 on a mattress one…t

Having spent £1400 on a mattress one would really think customer service would be better. After having the mattress for 3 weeks, I noticed a tear in the top of it. I sent an email to customer service stating there was a fault with it only to be emailed back a week later (and a second follow up email from me) that I had ‘snagged’ it so wouldn’t be covered under a manufacturing fault. Other than when the bedding has been changed had the mattress been exposed, plus the so called ‘snag’ was at the top of the mattress, not the bottom.

I’ve since emailed twice in the space of 10 days to reject claims to receive no reply.

Really angry at myself for purchasing such an expensive mattress thinking after care service would be good. It’s appalling

26 febbraio 2025
Non scritta su invito
Logo di Dreams - Sheffield

Risposta di Dreams - Sheffield

Good afternoon Yasmine,

Thank you for taking the time to leave your review.

I am sorry to hear there is an issue with your mattress and the service you have received.

I have tried to call you earlier today to discuss this but was unable to get hold of you. I have sent an email to discuss this further.

I look forward to hearing from you.

Kind Regards,
Wayne

Valutata 5 stelle su 5

Dreams bed !

We enjoyed calling in the store great sales staff, helped us chose the bed we wanted at a fair price and an 8 year guarantee!
Delivery and fitting was spot on too! Thanks 👍

7 marzo 2025
Valutata 5 stelle su 5

Brilliant from ordering to delivery

Firstly my experience of buying my new bed was superb. Karen the sales lady was so knowledgeable and helpful. I thought using the sleep match was excellent and narrowed down my choices.
Karen gave me lots of time and advice as requested. I never felt hurried (even made me a coffee) and I left the store feeling valued and very happy with my choices.
The delivery team arrived exactly on time. They were friendly and efficient and cleared up all packaging etc.

I highly recommend the Dream Team.

21 febbraio 2025

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