Dreams - Peterborough Recensioni 

354
TrustScore 4.5 su 5

4,6

Unit B Boulevard Retail Park, PE1 2HS Peterborough, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

We had a very experienced person to help us find a suitable bed and divine. The layout of the store helped to make it easier to compare the different types of beds

Valutata 5 stelle su 5

Approx 2.30 on 30th March. After initially being treated abysmally by an older male member of staff who had obviously decided that I was a complete waste of his time, I was handed over to Alisia (not... Leggi di più

Valutata 5 stelle su 5

When I went to (Dreams store) the staff were very helpful. Laying on the computer assessing mattress was very helpful in finding my best options. The two male delivery service men were very polite. Th... Leggi di più

Valutata 4 stelle su 5

My only problem is that the mattress does not have the hand grips to assist in turning and lifting to put fitted sheets on. Slightly heavier than my previous bed. Otherwise the delivery and time ex... Leggi di più


Dettagli dell'azienda

  1. Negozio di letti
  2. Negozio di biancheria da letto
  3. Negozio di mobili per camere da letto
  4. Negozio di materassi

Scritti dall'azienda

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Scritti dall'azienda

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informazioni di contatto

  • Unit B Boulevard Retail Park, PE1 2HS, Peterborough, Regno Unito

  • 01733306038

4,6

Eccellente

TrustScore 4.5 su 5

354 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,6

Tutte le recensioni

(354)

13.450 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

new bed

from the lady salesperson in the store to the delivery drivers all went well. the only thing i can fault is that you have to pay for them to take every thing away. just spent £1500 on a new bed and theycharged me £55 to get rid of just the matress, daylight robbery as far as im concerned

15 febbraio 2026
Valutata 5 stelle su 5

First class service from Dreams.

From visiting the store through to delivery, all staff were very friendly and helpful. The lady in the store was happy to spend as much time as possible making sure I got the mattress that best suited me. She answered all my questions, and helped me carry my other purchases to my car.
The delivery service ran extremely smoothly; I was kept up to date with the delivery times from 2 days previously. The two staff members were also very friendly and helpful and took my old mattress for recycling, plus all packaging material.

8 febbraio 2026
Valutata 5 stelle su 5

My new Ottoman bed.

I called into my local Dreams Store in Peterbotough, to look for a new Ottoman bed as I needed some extra storage space. I spoke with the Manager of the store who introduced me to a lovely bed which was on sale. IHe gave me the measurements and I went home to make sure I had the needed space, which I did, and then returned the following day and purchased one of these. I elected to pay with your 10 monthly, interest free, plans and left the store knowing that my new bed would be delivered, built, and in place within a week. Excellent service by all staff. The delivery guys were great and very efficient when building my bed. Kept me informed, cleared all wrappings and boxes away and made sure my bed was positioned correctly etc. Fantastic service received by all personnel concerned. Thankyou so much.

8 febbraio 2026
Valutata 5 stelle su 5

Just the job

I ordered a headboard from your Brotherhood, Peterborough store, the lady assistant was very helpful while I took time to make my final choice and went through the purchase and delivery process very clearly. The actual delivery was on time on the correct date, the delivery person was polite and put the headboard where I asked him to leave it. Overall I was pleased with whole process.

8 febbraio 2026
Valutata 1 stelle su 5

The drivers were early,the drive off as…

The drivers were early,they drive off as we needed to park in our space.,hubby had to get them backThere whole attitude was rubbish from start to finish.
Wakas in Peterborough may be great at taking the money the others I don't want to see again.Our time was 3.30.They arrived at 2 30.1 hour too early,very grumpy
Mr Almond

22 gennaio 2026
Logo di Dreams - Peterborough

Risposta di Dreams - Peterborough

Good Afternoon, Mrs Tina Almond

Thank you for taking the time to leave us your review and for speaking with me today.

I am very sorry for the experience you had on delivery and I will be passing your feedback to the relevant department.

If there is anything further I can help you with please get back to me directly.

Kind Regards,
Faye

Valutata 1 stelle su 5

Very rude staff member

We bought an ottoman bed from Dreams in November which we are pleased with. We needed another bed so thought we would go back there. What a bad move that was. We looked around, lifted up one of the ottoman beds only to be shouted at by a staff member, even though he was sitting at his desk with other customers. I looked at him, closed the bed and walked out. Went over to Furniture Village and bought a bed there. Would never use or recommend Dreams ever again

26 gennaio 2026
Non scritta su invito
Logo di Dreams - Peterborough

Risposta di Dreams - Peterborough

Good Morning

Thank you for your time leaving your review.

I am very sorry to hear of the lack of service you received in your local store. This is not the standard of service we would expect our colleagues to give, and we will investigate this internally with the store

Kind Regards

Nick

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