From start to finish the service has been excellent, the staff professional and friendly, both in store and the delivery team. Products delivered on time, great service. Satisfied with our purchases.
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Denis!! We shopped in the Norwich Branch and he was amazing, sweet, honest and not tradition sales man, we ended up buying 2 king size beds from in and bedroom storage box (sorry i don't know what it... Leggi di più
On entering the store, lots of staff stood about but no greeted us or helped us. We came back later to purchase the bed and the guy who served us did his best but not the most computer literate. There... Leggi di più
L'azienda ha risposto
We went to Dreams in Norwich to buy a new double mattress. We were greeted by a team of smiley, friendly, definitely not "pushy" sales people, one of whom, Sean, guided us expertly through our selecti... Leggi di più
Dettagli dell'azienda
- Negozio di letti
- Negozio di biancheria da letto
- Negozio di mobili per camere da letto
- Negozio di materassi
Scritti dall'azienda
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Scritti dall'azienda
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informazioni di contatto
Unit 3a Sprowston Retail Park, NR7 9AZ, Norwich, Regno Unito
- 01603363540
4,8
Eccellente
431 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Really pleased with the service ,the …
Really pleased with the service ,the two guys that delivered our new were excellent and very friendly 10 out of 10
28 giugno 2026
Great Service
From start to finish the service has been excellent, the staff professional and friendly, both in store and the delivery team. Products delivered on time, great service. Satisfied with our purchases.
19 giugno 2026
The staff were helpful
The staff were helpful, offered coffee and guided us through the various mattresses and pillows on offer. We were not pressured but they provided a leisurely atmosphere.
29 aprile 2026
The salesman was very friendly
The salesman was very friendly, knowledgeable but not pushy. He allowed us to view and try the mattresses without bothering us but was very helpful when we needed it.
29 maggio 2026
Great service in the store from start…
Great service in the store from start to finish. We were not hurried, in fact quite the opposite. Definitely got the right mattress, it is very comfortable.
23 maggio 2026
The delivery was conducted by friendly…
The delivery was conducted by friendly staff. Actually the experience of obtaining my new mattress has gone smoothly and all the staff were friendly and knowledgeable.
The mattress is very comfortable and so far has reduced my back pain already
23 maggio 2026
Excellent staff
There were excellent friendly staff who were helpful, efficient and knowledgeable, gave us time to answer any questions, pleasant to interact with, especially Ben from Sprowston Retail Park shop!
25 aprile 2026
Easy to select the right mattress
Easy to select the right mattress. Great guy served us. Felt like friends when we left. Delivery guy was great too. Only reason for 4 stars was that we were told it would be rolled up but it wasn’t. Important as it was to be transferred by boat. We managed ok in the end though.
15 maggio 2026
Denis!
Denis!! We shopped in the Norwich Branch and he was amazing, sweet, honest and not tradition sales man, we ended up buying 2 king size beds from in and bedroom storage box (sorry i don't know what it is called!) but he was the loveliest gentleman - i have recommended him to all friends and family.
18 aprile 2026
Non scritta su invito
In our dreams.....!
Great customer service and full explanations of every option. No pressure sales for any particular items.
7 maggio 2026
Non scritta su invito
You must visit Dreams in Norwich and…
You must visit Dreams in Norwich and speak to Sean he is excellent very knowledgeable and friendly. Noting was to much trouble and he explains everything before finding your perfect fit for a new bed. Areal assets to the company.
29 aprile 2026
Non scritta su invito
Dreams...wonderful experience in buying my new bed WOW!!…
Wonderful experience in buying my new bed. Matthew sales exec put me on the bed tester type machine. All of 3 mins!. Explained all. They are amazing. All questions answered, all explained thoroughly. Wonderful. Even take away old bed and set up. As crippled with arthritis it was "a Dream" truthfully. All arranged. Emails all the way until delivered, tidy up take away your old bed. Wow. Staff one in particular in Norwich Matthew (MS111), amazing with all. He and Dreams made my day. Almost fell asleep on the chosen mattress.
22 aprile 2026
Non scritta su invito
Excellent service from Ben
Excellent service from Ben, a polite, friendly and knowledgeable salesman. Delivery was fast and efficient.
18 aprile 2026
The man who helped me choose my…
The man who helped me choose my mattress was very knowledgeable and very polite and professional.
19 marzo 2026
King size bed
Fantastic service from Dreams. Lovely bed, just what we were looking for regarding colour and style. Kind, friendly assistant who was really helpful with all our questions. Well done Dreams.
18 aprile 2026
Excellent service from Ben
Very good experience with the Dreams Norwich. All of the staff very very helpful but especially Ben who helped me find the mattress and bed that was best for me. He talked me through the details of the Sleepmatch service and all the details of the mattress that were chosen to try. He also went over all the features of the adjustable bed that I was interested in (which hopefully will make a big difference for me due to my disability).
When we went ahead to order Ben went through all of the options/extras that were available - without any pressure whatsoever - and answered all of my questions.
Very happy with the experience and looking forward to delivery (bed unfortunately not in stock)!
30 marzo 2026
Non scritta su invito
Great service and kind attention to…
Great service and kind attention to detail. Could not do enough to help
28 marzo 2026
Communication about delivery good
Communication about delivery good.
Arrived on time and bed put together quickly, tidily and professionally
6 febbraio 2026
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.