Dreams - Lowestoft Recensioni 87

TrustScore 4.5 su 5

4,6

Unit 4 Peto Way, NR32 2ED Lowestoft, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I must admit I’m very pleased to say that the new mattress is extremely comfortable. Thank you for all your kind help in the Lowestoft branch. Delivery was top notch. Will recommend you without a doub... Leggi di più

Valutata 5 stelle su 5

We had a really great experience buying our bed. Michaela was incredibly friendly, approachable, and genuinely helpful throughout the whole process. She took the time to help us choose the right bed... Leggi di più

Valutata 5 stelle su 5

Brilliant service and with the aid of the sleepmatch, which uses a number of inbuilt sensors to take statistical measurements, you get a result of the absolute best mattresses specifically for your we... Leggi di più

Valutata 5 stelle su 5

From the staff in the shop who were really helpful. Tape measure in hand and a coffee while sorting out the order, to the two delivery men. Service was excellent. Shoe covers on, polite, helpful, smi... Leggi di più


Dettagli dell'azienda

  1. Negozio di letti
  2. Negozio di biancheria da letto
  3. Negozio di mobili per camere da letto
  4. Negozio di materassi

Scritti dall'azienda

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Scritti dall'azienda

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informazioni di contatto

  • Unit 4 Peto Way, NR32 2ED, Lowestoft, Regno Unito

  • 01502418056

4,6

Eccellente

TrustScore 4.5 su 5

87 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 5 stelle su 5

Highly Recommend

We had a really great experience buying our bed. Michaela was incredibly friendly, approachable, and genuinely helpful throughout the whole process. She took the time to help us choose the right bed without any pressure.

When they later had an issue with their payment processor Michaela was quick to follow up and kept us well informed, which we really appreciated. Her communication and care made a big difference.

12 marzo 2026
Valutata 5 stelle su 5

Sales lady Michaela was excellent

Sales lady Michaela was excellent
and delivery was prompt. assembly took no time at all. Had a little hiccup with the ottoman part of the bed after operatives had gone, so rang Michaela and she said it sounded like it needed pumping more, so we put our weight on the bed and got it to close down and did this two or three times and not it seems fine.

19 gennaio 2026
Valutata 3 stelle su 5

Paid £100 to put the need together &…

Paid £100 to put the need together & remove old mattress, very sadly the headboard was put on bed upside down left mattress over handling by couple of inches & there was 8 pieces of red plastic on the foot of the bed not cut off the bed is black, for £100 i expect a little more, i called Dreams explained & they never got back to me :-( I am disabled so called someone to help cost me another £20, sadly I feel disappointed bc bed looks lovely now

1 novembre 2025
Logo di Dreams - Lowestoft

Risposta di Dreams - Lowestoft

Hi Toni,
Thank you very much for taking the time to leave a review, your feedback is greatly appreciated. As we couldn’t speak today, I’ve followed up with an email. Please feel free to get back to me at your convenience, and I’ll be happy to see how I can assist you further.

Thank you
Hassan

Valutata 2 stelle su 5

very unconfortable 3 days later ive…

very unconfortable 3 days later ive exchanged now waiting 10 for delivery cost a extra 313 pound while they dont tell you in shop tell after you purshase another if it hasnt got a mattress protector on they can refuse to take so you end up paying for two while i sleep on my sofa and my husband in the spare room would I recommend dreams beds no .ok ive updated watchhow fast they try to give you some sort of incentive to change there review and keep looking like a good company so the more they try the more i will say!

26 luglio 2025
Logo di Dreams - Lowestoft

Risposta di Dreams - Lowestoft

Good Afternoon, Veronica

Thank you for taking the time to leave your review.

I am very sorry to hear that you were not happy with the terms and conditions that apply to our comfort exchange guarantee. These are sent out to you along with your order confirmation at the point of sale.

I have tried to contact you so we can discuss the matter further but sadly I was unable to get through. I have since sent you an email and I look forward to your response.

Kind Regards,
Faye

Valutata 5 stelle su 5

Perfect Dreams Experience

Dreams sales team is wonderful, I was so indecisive but they were so patient with me
Perfect bed with the right extra firmness
The delivery guys were very friendly , respectful and professional .
I am a happy customer 😊

26 luglio 2025
Valutata 1 stelle su 5

On the website it says Sunday opening…

On the website it says Sunday opening 10 till 4, got there at 3 and they were closed, on the door it said they were there till 4
Went especially to buy 3 beds, will now go elsewhere

20 luglio 2025
Non scritta su invito
Logo di Dreams - Lowestoft

Risposta di Dreams - Lowestoft

Good morning,

Thank you for taking the time to leave us your feedback.

I am sorry to hear that the store was closed when you arrived on Sunday.

In order to review this in more detail, we have requested your order details via Trustpilot.

Many thanks,

Kishan

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