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Dreams - Isle of Wight Recensioni 

254
•
TrustScore 5 su 5

4,9

Negozio di letti
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Gunville Trading Estate, PO30 5LG Isle of Wight, GB

•
01983654323

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

The presenter was very personable, described the different mattress options, took us through the computer mattress experience and answered all our questions. After viewing the computer results and la... Leggi di più

Valutata 5 stelle su 5

THE STAFF (JANE) AT DREAMS , CARISBROOKE, ISLE OF WIGHT, WAS ABSOLUTELY BRILLIANT. WHILST WE WERE LOOKING AT A MATTRESS, I BECAME BREATHLESS, WHICH I SOMETIMES SUFFER FROM, BUT JANE WAS SO HELPFUL,... Leggi di più

Valutata 3 stelle su 5

The in store experience and the delivery team experience were excellent. The products had some faults. The cloth on one bed base at one side had a scuff mark which nearly tore the cloth about... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent service in store by Jade. We explained our needs and were recommended a tempur mattress that we subsequently bought. Got a good deal with new pillows, duvet and mattress protector. Had it f... Leggi di più

Dettagli dell'azienda

  1. Negozio di letti
  2. Negozio di biancheria da letto
  3. Negozio di mobili per camere da letto
  4. Negozio di materassi

Scritti dall'azienda

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Scritti dall'azienda

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informazioni di contatto

  • Gunville Trading Estate, PO30 5LG, Isle of Wight, Regno Unito

  • 01983654323

4,9

Eccellente

TrustScore 5 su 5

254 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(254)

15.310 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più
Valutata 5 stelle su 5

Great experience from start to finish

Great experience from start to finish. Knowledgable helpful staff. Great selection of beds. Very happy with my choice of bed and mattress. Never slept so well since buying it and it looks great too. Excellent quality and value for money. Would definitely recommend.

13 febbraio 2024
Valutata 5 stelle su 5

Our original bed from Dreams was as…

Our original bed from Dreams was not as comfortable as it once was. We went into the local store (Newport, Isle of Wight) and the staff couldn't be more helpful. Over a coffee we decided on our new bed. We were told it would probably take about 4 weeks for delivery, it came in two. The delivery was due between 0745-0945. The bed was up and ready to use by 0830 that day. Lovely bed, perfect service. Many thanks

10 febbraio 2024
Valutata 1 stelle su 5

Unfortunately I have been waiting over…

Unfortunately I have been waiting over a week for customer service to respond to me regarding a hole in the bottom of the mattress I had delivered. I have called the store and been told I can have £75 back and keep the mattress or they will send someone over to inspect the damage even though I have provided photographic evidence. Don't usually give poor reviews regarding a service bur when you've spent over £1100 on something you kinda expect a prompt reply if everything is not in order. I'd like to add that the member of staff i dealt with at my local store was superb and very helpful in me finding my mattress, so this review is purely on how the case has been dealt since delivery.

1 dicembre 2023
Logo di Dreams - Isle of Wight

Risposta di Dreams - Isle of Wight

Good afternoon

Thank you for taking the time to speak to me today. I am sorry for the issues you have had with your mattress.

I can confirm that we have now reached a resolution that you are happy with. This includes delivery of a replacement mattress on 29th December.

Should you need any further help or assistance, please do not hesitate to contact me.

Many thanks

Peter

Valutata 1 stelle su 5

STILL NO REFUND AFTER 8 DAYS

I cancelled my delivery and collection of my old mattress when I purchased my new one from you, but after 8 days, I am still waiting for my refund of £40 on my credit card

3 novembre 2023
Logo di Dreams - Isle of Wight

Risposta di Dreams - Isle of Wight

Good afternoon David,

Thank you for taking the time to leave us your feedback and for speaking with me.

I am very sorry that your refund was not processed in a timely manner.

I can confirm that the goodwill gesture that we agreed has been put in place for you and all should be resolved over the next few days.

Should you require any further assistance, please do not hesitate to contact me.

Many thanks,

Kishan

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