Everything went smoothly with the delivery. Quality of purchase really good. Pleased with everything that Dreams provided from quality service to politeness of helpful delivery people. Many thanks - w... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The service we received in the store was excellent. Chris helped us select the right bed for us. Delivery was on schedule and the delivery men were efficient and knowledgeable about the product. Good... Leggi di più
Sales pitch was ok, Lady named Chris, there were mattresses with different features to try. Delivery we would have liked some paperwork to show that what was delivered was what we had ordered. W... Leggi di più
2025 - our first experience of Dreams. We had barely made it through the door before being greeted by a member of staff. Her knowledge was excellent and she guided us through the process of find... Leggi di più
Dettagli dell'azienda
- Negozio di letti
- Negozio di biancheria da letto
- Negozio di mobili per camere da letto
- Negozio di materassi
Scritti dall'azienda
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Scritti dall'azienda
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informazioni di contatto
Salmon Retail Park, HR4 9SB, Hereford, Regno Unito
- 01432 279737
4,7
Eccellente
411 recensioni
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Called before delivery
Called before delivery, very polite and friendly. Ensured everthing was in place before leaving. Very happy with the service.
28 febbraio 2026
Hi ive made the purchase with my wife…
Hi ive made the purchase with my wife about a month ago.
Everything arrived, bed vwry nice and comfy byt i didnt received the duvet and the pillows.
Will i have them delivered? As its been 2 weeks since we had the bed.
22 febbraio 2026
Good service from first contact to…
Good service from first contact to delivery. Thank you
27 febbraio 2026
Great service and lovely mattress.
21 febbraio 2026
Excellent service from choosng then bed…
Excellent service from choosng then bed to it being delivered. Unfortunately we found the bed too firm so went back into store then spoke to customer service and managed to swap the mattress very smoothly.
20 febbraio 2026
We were highly satisfied with our…
We were highly satisfied with our experience at Dreams because the staff were friendly, knowledgeable, and never pushy. They took time to understand our needs, clearly explained the different mattress options, and helped us choose the right one with confidence. The whole process was smooth and professional from start to finish.
17 febbraio 2026
Non scritta su invito
staff who knew about the product.
15 febbraio 2026
A very pleasant experience …
Very helpful and pleasant staff and Chris explained everything clearly and efficiently and was keen to offer us refreshments.
13 febbraio 2026
Great people that work in Hereford very…
Great people that work in Hereford very friendly happy to help you
21 novembre 2025
Felt the customer service at the…
Felt the customer service at the finding & buying a mattress were a little pushy and wanted a higher value sale, not listening to our needs. Once ordered, delivery was exactly on date given. Delivery drivers keep you informed of time and upon arrival, they were professional, cheery and quick, giving excellent service. First few nights we didn’t sleep 100% but were adjusting to new mattress. Now we are both getting excellent nights comfy sleep.
Instructions were given on aftercare of mattress and easy to follow.
7 febbraio 2026
Excellent staff and am so pleased with the products
The staff in the showroom were knowledgeable and helpful. The tempur mattress that I chose is very comfortable indeed. The pillow too. I would recommend both products. It’s the duvet that isn’t very warm, I do feel the cold so have to have a couple of extra rugs on top plus a hot water bottle! Of course not everyone is like me! It will interesting to see what it’s like in the summer. I must mention the delivery team, they were friendly and helpful, thank you.
28 gennaio 2026
What made my experience great as always…
What made my experience great as always with Dreams Hereford is the staff and their knowledge about all products in the store . and right through to delivery perfect that is why we keep coming back
30 gennaio 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Goods delivered on time but the…
Goods delivered on time but the Mattress Cover purchased did not. We were told that it would be delivered by post, after numerous phone calls to the Hereford branch we were told that it had not been posted. Hence the Cover is still to be delivered. Hopefully it will arrive by post this coming Wednesday🤞🤞some three weeks after the Mattress.
19 gennaio 2026
Risposta di Dreams - Hereford
Good Morning
Thank you for your review.
I am sorry to hear you have not received your mattress protector as of yet
We have contacted you to discuss this further and look forward to hearing from you.
Kind Regards,
Nick
The staff in the Dreams Hereford store…
The staff in the Dreams Hereford store were knowledgeable and helpful. They made my mattress purchase enjoyable.
2 gennaio 2026
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