Great customer service from the Metro retail staff. Delivery on time. The staff removed our old bed and set up our new one. Very pleased with the bed. Would recommend company to everyone.
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Great experience at Dreams. We did the Sleep Match to help find our perfect mattress and was pleasantly surprised to find it recommended us the right mattress, not the most expensive mattress. Andrew... Leggi di più
Great product range from Dreams - found exactly what we wanted. Drew at the Newcastle/Gateshead Metro Centre shop was extremely helpful in helping us pick the right products. He was supremely knowl... Leggi di più
Couldn't fault the young man who served me. He wasn't over bearing just very knowledgeable and friendly and didn't try to push me into making a decision too quick. The ottoman bed I chose was perfect... Leggi di più
Dettagli dell'azienda
- Negozio di letti
- Negozio di biancheria da letto
- Negozio di mobili per camere da letto
- Negozio di materassi
Scritti dall'azienda
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Scritti dall'azienda
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informazioni di contatto
Unit 6B, Metro Retail Park, Pine Tree Way, NE11 9XU, Gateshead, Regno Unito
- 01918250033
4,7
Eccellente
157 recensioni
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What dreams are made of
Brilliant analysis of sleep and the bed has been superb - cannot fault it absolutely perfect
Customer service assistant was amazing as well
29 marzo 2026
Great customer service from the Metro…
Great customer service from the Metro retail staff. Delivery on time. The staff removed our old bed and set up our new one. Very pleased with the bed. Would recommend company to everyone.
27 giugno 2026
Very good service
21 giugno 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Still no bed
The only thing I can comment on right now is that our bed for our daughter has been delayed twice with no date for delivery. It’s ruined plans to decorate and there has been no attempt to compensate for this. Terrible service
11 giugno 2026
Non scritta su invito
Risposta di Dreams - Gateshead Metro
Hi Clare H,
Thank you very much for taking the time to leave a review. Your feedback is greatly appreciated and is valuable to us.
I have requested some additional information from you via Trustpilot so that I can investigate the matter further. Once I receive this information, I will review the details and be in touch.
I look forward to speaking with you.
Regards,
Hassan
Great experience at Dreams
Great experience at Dreams. We did the Sleep Match to help find our perfect mattress and was pleasantly surprised to find it recommended us the right mattress, not the most expensive mattress. Andrew in store at Gateshead Metrocentre was great and answered any questions we had over a cup of tea. I was nervous about delivery of our super king mattress as I've had delivery companies refuse to carry it up our stairs in the past, but the Dreams delivery team were amazing. They were completely unfazed by tight corners and low staircase ceilings - they knew exactly what was needed to get it up to our bedroom. Fantastic service from start to finish, couldn't recommend them enough.
25 aprile 2026
Non scritta su invito
Friendly service and comfortable beds.
15 maggio 2026
Highly recommend
My husband and I were greeted by Jordan on 25/4 when we were searching for a new mattress. Jordan explained the Sleepmatch machine and we did this to find what was best for us. We were also offered a range of pillows which we could try when we were testing the mattresses and also advised of the offer which was on at the time. Jordan listened to our needs and understood our budget. He was friendly and attentive, even offering us a drink of tea/coffee/water. We were so happy with the service and would highly recommend Jordan. As he kindly explained to us, the team are trained on beds and mattresses specifically, which gives them the upper hand over the other stores nearby who aren't specialists. We can't wait for our new mattress to arrive! Thank you Jordan :)
25 aprile 2026
Non scritta su invito
really frustrated got a really…
really frustrated got a really uncomfortable hot matress cant return until 30 days lying on floor as i cant sleep on it !!!! this was wrote in april im updating my review still having problems with this company they sent a new matress now this one has a dip where i sleep now im back on single matress on the floor until they change it on tues i will NEVER BUY ANYTHING AGAIN from THIS STORE !! should be called NIGHTMARES NOT DREAMS !!!!!!!!!!!
24 aprile 2026
Risposta di Dreams - Gateshead Metro
Good afternoon,
Thank you for taking the time to leave your recent review.
I can see that you have spoken to one of our advisors who has arranged the exchange for you and we are awaiting further details.
I will contact you to discuss this further.
Kind Regards,
Wayne
lovely nights sleep
The mattress is is a dream to sleep on. Purchased a new bed frame with the new mattress . Tad disappointed with that as frame does not appear to be that sturdy for the weight of the mattress.
11 aprile 2026
Great service.
Good selection in store , and absolutely great delivery service, from text updates to phone call prior to actual delivery, well done and thoroughly recommended.
10 aprile 2026
Great for a small flat
Great for a small flat! We needed a sofa that would be good for hosting guests, but also meet our awkward room requirements. i loved you could pick which side the L goes on as i was getting stressed on website at understanding which side the L is on. The store staff were great at talking me through the purchase and providing me with useful service, the set-up team were quick and conscientious of our home.
8 aprile 2026
Great Customer Service
Went looking for new beds. Staff at Gateshead Metro Centre FANTASTIC. We went through the different mattresses and then selecting the correct ones, then on to the beds. Such a selection to select from. Ordered and paid then awaiting on completion date of house to arrange delivery, staff so accommodating has had to change delivery date twice with delay of getting new house keys.
Arrival arranged and opted for the delivery and build choice, the delivery guys were excellent, friendly and had the beds assembled in each room in no time. Thank you so much.
5 aprile 2026
The bed was exactly what I wanted
The bed was exactly what I wanted, firm. It was delivered on time by two friendly and helpful guys.
21 marzo 2026
In search of a "bendy bed"
We were greeted as we entered (I was with my sister) and asked if we knew what type of bed we were looking for or if we would prefer to look around first. I explained to Justine what I was looking for and she took us straight to them (I was after a "bendy bed", sorry I can't remember the proper name for them). She used the Sleepmatch machine to show what type of mattress would be suitable for me. She was very patient with me as I couldn't decide on which mattress was the firmest to go on the new bed. During this she kindly offered us both a drink and one of her mother's home made biscuits (which I did try and they were delicious 😋).
26 dicembre 2025
Top rate service
Great sales support in the store through to delivery emails and delivery service on the day. And very happy with the bed and mattress purchased now one month in.
8 marzo 2026
Excellent service from start to finish
Excellent service from start to finish, from ordering to delivery to assembly by the delivery team!
22 febbraio 2026
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