Dreams - FelthamRecensioni 

197
TrustScore 4.5 su 5

4,6

1 Wilton Parade, TW13 4BU Feltham, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Went to Dreams- Feltham to order my bed. The person who assisted me was wonderful and patient. Suggested the bed as per my budget and even provided me with free pillows :) On time delivery, I had pa... Leggi di più

Valutata 5 stelle su 5

Great product… Great costumer experience… Great value for money. We just bought beds and mattresses for our new house from Dreams. The quality of the products are the best in the market. We loved the... Leggi di più

Valutata 5 stelle su 5

We had a very good Dream staff member(very polite and courteous) who made us feel welcome and also took his time in going through the different range of Mattresses. Also assessed what type of Mattre... Leggi di più

Valutata 5 stelle su 5

Good service in shop. Our choice was not on display but assistant was able to locate our exact model online. Made purchase and was able to pick a suitable delivery date. Informed the day before of ou... Leggi di più


Dettagli dell'azienda

  1. Negozio di letti
  2. Negozio di biancheria da letto
  3. Negozio di mobili per camere da letto
  4. Negozio di materassi

Scritti dall'azienda

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Scritti dall'azienda

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

197 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,6

Tutte le recensioni

(197)

12.572 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

I bought a bed from dreams.The outer…

I bought a bed from dreams.The outer frame was ok but the centre slat support was too short and I had to buy another from the wood yard.
I replaced the screws and brackets as they were not as robust as I would have liked.
Overall a good bed.
The bed as fine and looks nice.

10 gennaio 2026
Logo di Dreams - Feltham

Risposta di Dreams - Feltham

Good Afternoon Marc

Thank you for your review.

I am sorry to hear of the defects on the bed we delivered to you

We have contacted you to discuss this further and look forward to hearing from you.

Kind Regards,

Nick

Valutata 5 stelle su 5

Straight forward purchase

Very helpful in store. Purchase of bed and delivery sorted quickly and easily. Easy for us to change delivery day if needed. Bed delivered exactly as promised and we're delighted with it.

3 dicembre 2025
Valutata 3 stelle su 5

Good customer servicel in shop well…

ÌGood customer servicel in shop well looked after everything dealt with .
Bought a D grey Ottoman and D mattress , very good delivery kept upto date on times and on day of delivery with a mobile call 4 hrs before delivery so no Complaints at all drivers very helpful.
But and a big BUT the bed itself falls far short on Quailty the side boards with the locking nuts built in where flimsey holding the mechanical arm lift which if not exstremly carefull breakaway easily from the boards, the 10 page manual is totally unclear on certain bolts positioning, and a cheap 4 qtr boards which is supplied for the base is totally unfit for the job they dont fit correctly and move around all over the place , so no boards used you are then using your own bedroom carpet for your £700 bed base ,which i find quite concerning in quality and when loved ones try to move the bed its quite impossible with out snapping the bed side boards as no reinforcement are fixed to them to strengthen them so easy to snap in half , so basically you can't move the bed with out 3/4 members of the family steadily the frame and supporting the sides.

15 novembre 2025
Non scritta su invito
Logo di Dreams - Feltham

Risposta di Dreams - Feltham

Dear Mr Hayward

Thank you for your recent review. I am glad you are happy with the overall service, but sorry to hear of your dissatisfaction with the bed over all.

We will pass your comments regarding the bed onto our technical team, who will then pass onto our supplier.

I have sent you an email with a suggested resolution. Should you need any further help or assistance, please do not hesitate to contact me.

Many thanks

Peter

Valutata 1 stelle su 5

Very Very Disappointed that my order is…

Very Very Disappointed that my order is delayed without an appropriate reason.
PLEASE NOTE THE STORE STAFF WERE EXTREMELY OUTSTANDING AND MY NEGATIVITY IS NOT DIRECTED AT THEM IN ANYWAY.
But in this day and age 1 month to deliver a bed frame and mattress and only to receive and email that it's now going to take another 8 days over the proposed delivery date isn't acceptable.

27 ottobre 2025
Non scritta su invito
Logo di Dreams - Feltham

Risposta di Dreams - Feltham

Good afternoon Mr Ladwa

Thank you for taking the time to leave your recent review.

I am sorry to hear of the delay on you receiving your delivery.

I have attempted to contact you this afternoon but was unable to get hold of you. I have sent you an email to follow this up.

I look forward to hearing from you.

Kind Regards,

Nick

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