Dreams - Biggleswade Recensioni 

77
TrustScore 5 su 5

4,8

Unit M2, The A1 Retail Park, SG18 8PS Biggleswade, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Great staff in the shop in Biggleswade - easily sorted out our delivery and removed our old mattress. Two weeks on our new mattress and we are loving it, so much comfort with great support it gives a... Leggi di più

Valutata 5 stelle su 5

Excellent, knowledgeable staff at the Biggleswade Store. Large selection of mattresses, with good prices, and sleeppro technology to see how you sleep, which helps you to choose your mattress. Our n... Leggi di più

Valutata 5 stelle su 5

Great customer service received from the Biggleswade store staff...very friendly, not pushy in the slightest, creating a relaxed but productive experience....came away with a lovely headboard and diva... Leggi di più


Dettagli dell'azienda

  1. Negozio di letti
  2. Negozio di biancheria da letto
  3. Negozio di mobili per camere da letto
  4. Negozio di materassi

Scritti dall'azienda

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Scritti dall'azienda

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informazioni di contatto

  • Unit M2, The A1 Retail Park, SG18 8PS, Biggleswade, Regno Unito

  • 01767308024

4,8

Eccellente

TrustScore 5 su 5

77 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(77)

13.450 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Dreams are a dream to deal with

The bed is fab. I had an earlier version of it - the Francis which has worn well. The Francesca is very similar and one of the tallest bases on the market. If you are buying a very deep mattress, make sure you can get on and off easily if you are short.
The delivery was very fast and do yourself a favour and pay the extra for the delivery team to build it for you. They are quick, expert and give you a little explanatory handover and take away the packaging.
I’m delighted with every aspect of the product, service and delivery. Dreams are a dream to deal with.

10 gennaio 2025
Valutata 3 stelle su 5

Not very impressed with mattress

Not very impressed with mattress

12 gennaio 2025
Logo di Dreams - Biggleswade

Risposta di Dreams - Biggleswade

Good afternoon Graham,

Thank you for leaving us your feedback.

I am sorry that you are not getting on with your new mattress.

I tried to call you a short while ago to discuss this matter in more detail but as I could not reach you, I have sent you an email. I do hope to hear from you soon.

Many thanks,

Kishan

Valutata 5 stelle su 5

Helpful & Friendly

Good sales person in the shop. Very friendly and helpful. Delivery was in time. Took everything to our rooms. Only downside they didn't take any of the packaging away.

27 dicembre 2024
Valutata 5 stelle su 5

The staff at Biggleswade store was…

The staff at Biggleswade store was amazing . Would recommend them to all friends and family . Helped me in a time of need . And I had quick delivery . And I got a lovely bed x
Would go back again x outstanding service x

22 dicembre 2024
Valutata 5 stelle su 5

Excellent all round service, delivery and product

Excellent and attentive salesman. I needed a new mattress so the sale should have been an easy win, it was just showing me one that fitted my requirements (and pocket) …how expensive are mattresses!!!
The ‘test’ bed assessing the firmness best suited to you is a very clever idea and has proved, a couple of weeks in, to be spot on. I’m loving the mattress although if I have one criticism, the firmness is marginally different (softer) to the showroom model but I should have bought a new frame to compliment the mattress. A soon to be, future purchase I suspect. Delivery was fast (4 days from purchase) and efficient.
Overall, excellent service, brilliant delivery and a superb mattress

26 ottobre 2024
Valutata 5 stelle su 5

So happy with our new mattress.

So happy with our new mattress.
Daren in the biggleswade store was so friendly and helpful in helping us choose our mattress. It is so nice and comfortable. Great price too!!. Very quick, free delivery. Good communication with the delivery guys on the delivery day.Thank you Dreams.

28 settembre 2024
Valutata 1 stelle su 5

Worse Experience Ever

Brough a bed from dreams was ex- display in excellent condition took photos of all round the bed and purchased it. Salesman was not helpful and was in a rush to go home. Bed was delivered damaged and dreams did not want to know even though they damaged the bed when dismantling it for delivery, delivery men said that the store damaged the bed and they were told to just collect the bed and install it. The salesman was hopeless and said that he was a trainee only been there for 6 months and took no accountability . Manager disappeared when I complained. Would never go to that branch again. Utterly useless customer service department. Was told that if I paid and extra £260 they would change the bed and give me a new one. Worst experience ever.

9 agosto 2024
Non scritta su invito
Logo di Dreams - Biggleswade

Risposta di Dreams - Biggleswade

Good afternoon Cushelle,

Thank you for taking the time to leave us your feedback.

I am very sorry to hear that the ex-display bed you purchased was damaged prior to arriving to your home.

I want to look into the service issues you have experienced but I note that your order number was not submitted when you left your review.

As such, I have requested these details via Trustpilot and hope to receive this soon.

Many thanks,

Kishan

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