Doves Farm Foods Recensioni 

Excellent service did what it said on the ad

I have been making my own bread for quite a while now but was just buying supermarket flour, nothing wrong with that but since switching to doves farm my bread is so much nicer. I like the fact that it's organic and it is great quality, I will buy all my flour from this company from now on. Yes it is a little pricier than super market brands but it is well worth it.

I really love the quality of the flour- I make bread every week with it and it's always great. Getting the bigger bags is easy and convenient and they last ages.

I ordered Organic Stone Ground wholemeal flour, Digestive biscuits, Oat Fruity Biscuits & Oat flour.

A part from wholemeal digestive biscuits i love everything. Flour was of excellent quality and i am enjoying my flat breads & chappatis. Fruity oat biscuits were amazing and oat flour was good as well. I read few bad reviews here about customers delivery experience but my delivery experience was good my order arrived on time it was packed nicely i was kept updated with the status of my order.

I will order again definitely. But not digestives 😔

Easy to order and arrived very quickly. I had been having difficulty getting the flour in my Supermarket and a quick search showed me that I could order direct from Doves Farm. Excellent service.

top quality flour, great price. make your own bread and you know what's in it.

Arrived on time. Great quality bread flour

My order got cancelled and I wasn’t even told, I had to submit a contact form to ask why the delivery firm cancelled the delivery, to be told that the product was out of stock and I’ve now got to wait up to 10 days to get my money back, never had that before with any company, terrible I mean why take the money if no stock then hold it for 2 weeks so I can’t order from elsewhere!

ARRIVED ON TIME AND GOOD

I've never made bread before, ever.
I don't like bread making machines and besides, I don't have one.
I decided to start making my own white bread partly because I was a little fed up with my local small supermarket, not having the bread I like(d) when I go there.
As a consequence of this and the nagging thought, that I really ought to make my own bread, I decided to buy suitable flour.
I wanted to buy in bulk. After a quick internet search. I found Doves Farm, Organic White Flour, available directly from them in suitably large amounts for a very reasonable price.
I purchased some, as well as the correct amount of their Quick Yeast and set about making my bread, using instructions from the internet.
My first loaf was lovely. Now, about ten loafs or so later, I've honed my technique and the bread, made from Doves Farm Organic White Flour is very good indeed. I can say with certainty, that the bread I now eat, is much better than that which I used to purchase from the supermarket, and the whole experience from beginning to end is rather satisfying and enjoyable.
Doves Farm Flour is excellent, I love it, and Doves Farm as a supplier are excellent too. Their products are very good value, they ship very quickly, one could not expect better.
Great products, from a great supplier. A definite 5 stars, 100% satisfied customer, many thanks.

High quality flour. Very quick delivery. Thanks!

Brilliant quality flour. We make a loaf nearly every day and buying in bulk is so convenient for us. Doves Farm flour is a firm favourite and the large sacks are really good value. Delivery is always prompt and sacks well packaged.

I have backed my ownbread for 20 +yrs, I discovered Dove flour and Oh what a difference, flavour, texture
If you go to the trouble of baking bread use the best ingredients, good for you and the environment

Oh, good God where shall I start? Doves Farm Order - DF186825
This company is just incapable to dispatch and deliver goods in acceptable timeline. I placed the order on 11.3.2024 and heard nothing from Doves Farm foods online until I contacted them by email on 14.3.2024 asking about my order's whereabouts and tracking number. The customer service assistant called Callum replied on 14.3.2024 telling me that one item from the order was out of stock , and they have not dispatched my items yet!!!4 days after I placed the order !!!! They have not even considered contacting me first and informing me they have not dispatched my order just yet!!! Because of the missing item. Callum gave me the refund for out of stock item , but He still did not provide me with tracking number. On 15.3.2024 I had to contact him again by email asking for that nonexistent tracking number which I still did not have 5 days after placing the order. 2 hours after my email on 15.3.2024 I received the answer back from Doves Farm about dispatching the order and informing me that DPD is expecting it shortly. Next day On 16.3.2024…6 days after placing the order DPD sent me an email saying they received my parcel, which will be ready for delivery. I still do not know, when? Saga continues ….Doves farm foods have good quality products but CAN NOT DELIVER THEIR GOODS in acceptable timeframe as they advertise on their website. I paid £4.95 for this delivery ,which I will wait for 7 or 8 days or 9 days , who knows. Doves farm website promises 3-5days. Do you truly think this is acceptable? I do not. I will never order anything from them online again, I mean it ever. The goods ordered online are dispatched and delivered faster from the EU countries into the Uk than Doves farm foods dispatching and delivering their orders on the UK soil with the help from DPD. Just unacceptable. They provide bad customer service, I am definitely not happy with. Avoid. Buy their products from anywhere just not from their website. Just to make you aware that you will get the same customer service experience as I had been given so far. So as I mentioned about Saga continues. DPD was supposed to deliver the items on 16.3 2024 between 9.53am till 10.53 am . I saw the van of DPD outside my window and received the message Sorry to Miss you your parcel will be delivered to Matalan on 17.3.2024 !!!!!! The driver name Karanbeer was not able to ring the door bell.And decided for himself to drop it in Matalan. I was in I saw the driver from my patio door. Disgusting delivery service as well. Tomorrow it would be 7th day after placing the order. I walked to Matalan and got the parcel with my goods not damaged . Hurray!!! Never again. I do not need this kind of excitement and agro in my life. A part of the email was written to me by Amanda Jones....In regard to the out-of-stock cornflour, I have spoken to production and we are expecting this to be produced today and Monday. Our baking essentials production area has been out of action for the past 48hrs due to a technical issue, but is thankfully up and running again once more. I will arrange for a couple of tubes to be sent up to you as soon as they are back in stock and I hope you accept these with our compliments.

Many thanks, Jana

Kind regards

Amanda

I am not walking for it to Matalan . Does anybody think this will ever happen Doves Farm will show a good will? I do not, I have not seen their good customer service yet nor any passion about wanting to deliver any kind of service, so no more hassle and worry about my order. Saga came to an end, Thank you ,Oh, Lord. Ps: If you see a DPD driver called Karanbeer in the Warwickshire area please do not hesitate to email me.

I have bought sacks of flour from Doves for years, but the most recent delivery never made it here.

The first attempt at delivery was followed by an email from Doves telling me that DPD was unable to make the delivery. I knew this, becuase I was waiting for it and no one came. So I advised Doves of this and clarified my address with them, which was obviously correct.

That unfortunately, was the last contact with Doves, but that isn’t the end of this story...

The next day, DPD apparently made another attempt at delivery, this time with photo evidence. Surprise surprise, the photo is/was of a new build house which I don't recognise and particularly odd, given I live in an apartment which is gated and nowhere near any new build properties.

So I followed up with another reply to their email, explaining that I had no idea where the DPD photo had been taken and this again has gone without response.

Some days and a weekend passed and still nothing. So I went on thier website and completed another 'contact us' form and explained the above. Again, no response.

My final attempt at contact was via PayPal where I opened a case against Doves. Initially to contact them and nudge them to respond but after no response again, it was escalated to a claim a few days later. Of course, thus far, this has also been ignored.

Now this issue/complaint could be levelled at DPD and indeed they're obviously at fault here, but until the item is delivered this is legally the responsibility of Doves.

I've gone out of my way to rectify this prior to this review but Doves have, from my point of view, actively avoided even the courtesy of responding (that is 5 contact attempts by me).

Judging by other despondent reviews it's looking more and more like Doves is getting too big to service its smaller customers with a number of complaints coming from a lack of customer support when things go wrong.

This was the last time I will buy from you Doves, sorry guys...

Edit and follow up after Doves:

The claim that they'd contacted me on the 12th was after the first delivery, which I responded to, twice. Once to the email and once through the 'contact them' on the website.

The initial PayPal claim to nudge them was made on the 15th.

If they'd made any contact whatsoever, other than to tell me it hadnt been delivered, why would PayPal refund me?

PayPal refunded me on the 26th because they hadn't received a response from them either.

Furthermore, Doves did eventually reach out to me on the 26th and apologised. The response was on the original email thread from the 12th where Doves told me that it had been delivered, which was clearly wrong as DPD had already advised they hadn't delivered and it was being returned to Doves.

The stack of lies both in the emails and their response below is staggering!

At the very least, if you make a mistake, you need to own it...instead of weaving a pack of lies and throwing it into the public domain.

My wife bought a box of their fruit and fibre flakes. Really nice to eat it transpired but: The cardboard box contained a plastic bag, half the size of the box which had the cereals in. So the box was never going to be full. In short half the contents of the cardboard cereal box box was air. Dishonest packaging, correct weight tho'. I photographed box and contents but could not find an email to send it to them. See for yourself, we are not doing that again.

Twice have had bugs in this flour how absolutely disgusting!

2nd time I’ve had weevils in their products and no reply from my email to their customer service team

I always bought small bags of flour at the shops due to the variaty of selections and for my sourdough starter. Mid August I decided to buy 15kg of strong flour for my bread/pizza making in lieu of another brand which last time sold me old flour. I was going to give 5 stars for the quick delivery and the replacement of some damaged items (great customer service). Unfortunately the flour they provided me with does not work. My doughs are incredibly sticky and the gluten does not develop well. My baking products reseamble low quality and it is quite annoying when somebody is used to get nice results. I will be still purchasing small quantities at the shop but not this strong type in largr quantities.