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Scopri cosa dicono le persone

Valutata 5 stelle su 5

⭐⭐⭐⭐⭐ Outstanding Service from George Moreland I would like to say a huge thank you to George Moreland from Distinction Doors for the exceptional service he provided. George has been abs... Leggi di più

Valutata 2 stelle su 5

Bought some 1930's white oak doors in 2013. Was assured by email that they were a 2mm veneer but discovered on LIGHTLY sanding prior to varnishing that the veneer is paper thin. 3 of the doors arriv... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Inital preference was to go to a store to see before buying, however viewing their website and speaking to Alan and Kirsty ( big shout out) from order to delivery and advice on best handles/price was... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Alan in Sales was extremely patient with us when we were choosing our doors and made the whole ordering process very easy. When the first 5 doors arrived a couple of them had a few minor defects but a... Leggi di più

Dettagli dell'azienda

  1. Negozio di articoli per il rinnovamento della casa

Informazioni fornite da varie fonti esterne

We are a well established timber door supplier to trade and domestic customers. Our telephone lines are manned by experienced customer service advisors, and can guide you through our range of doors with their expert knowledge. Please give us a call to discuss your requirements.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

129 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(129)

5 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Door Project

The process of ordering through to delivery has taken over 4 months but that is due to complications with my requirements and not because of any difficulties on behalf of the company. Colin was the person dealing with my initial enquiry and subsequent order. He was very knowledgeable and guided me through the process of establishing all the items I required. He was polite and patient and provided clear detail of what would happen. Once the order was placed, the items were held in storage to fit in with my delivery needs. All have now duly arrived and are ready for installation. Very satisfied with the product and with the service and would happily recommend.

9 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

Ordering doors can be frustrating if…

Ordering doors can be frustrating if the sales person doesn’t know what they are selling but today Colin made my experience with Doors of Distinction a pleasant one. Whole process ran smoothly and the doors are ordered. Look forward to working with Colin again.

16 maggio 2023
Non scritta su invito
Valutata 1 stelle su 5

Glass just shattered

Just found the pictures of my Doors of Distinction Door and thought I should post it up, even though it is a while since it happened. Firstly I love the door, I love the finish, it fitted perfectly and looked great. But some months after I had it fitted, while my family were away, I left for work in the morning, with a wonderful looking door and came home in the evening and the glass had completely shattered. The response was that I must have damaged it. Which was somewhat weird as there was no one in the house when it happened. I ended up buying a door from another supplier.

22 maggio 2022
Non scritta su invito
Logo di Doorsofdistinction

Risposta di Doorsofdistinction

Dear Mr Dazeley,

Thank you for your review.

Further to the original complaint that was made to us in May 2022 regarding a glazed door that had been purchased June 2021 and fitted shortly after, as noted, there appeared to be a clear point of impact on the face of the glass which would suggest some external impact to the glass causing the glass to crack.

Given the length of time since fitting without issue and evidence suggestive of external impact, it would appear that the door has suffered physical damage and not a fault. As such, this is regretfully not covered by warranty.

Whilst we were not in a position in this instance to offer a replacement door free of charge, we did offer to quote you for a new door which was not taken up with us.

We apologise that in this instance we were unable to resolve this matter to your satisfaction.

Many Thanks

DOD

Valutata 3 stelle su 5

This is a difficult one to write

This is a difficult one to write as Doors or Distinction themselves are great, very helpful good customer service etc but - and it's a big but - they use a supplier called LPD doors who are basically cowboys, they product is shocking and customer service worse. I would suggest that if you use Doors of Distinction you ask them if the supplier is LPD and if it is please don't buy them or you will be sorry!
EDIT following DOD response - whilst I really do appreciate the help given by DOD and their exemplary customer service I want to double down on just how bad LPD are - if you want proof just look at all of the recent one star reviews they have!

15 febbraio 2023
Non scritta su invito
Logo di Doorsofdistinction

Risposta di Doorsofdistinction

Dear Mr & Mrs Kean,

We are truly sorry for the issues you had with your order and that there was a missing part.

Whilst we are aware that LPD Doors struggled to get a replacement sent out to you, this is most certainly not the norm with this supplier. LPD Doors have been supplying quality products for many years and have a very strong reputation in the industry, both for the quality of their products and their customer service.

Clearly, in this instance something went wrong with despatch of the replacement part from them and as we have an excitant working relationship with LPD Doors, as we do with all our suppliers, we arranged for another replacement to be sent out through ourselves in order to resolve your issue.

Again, we do apologise for the issues you experienced and are glad that we were able to resolve this matter for you.

Many Thanks

DOD

Valutata 5 stelle su 5

Great company

Great company. Went back to them after a large order 3 years ago and they effortlessly matched up an additional single door we needed for another entrance. Dealt with Colin both times. Superb.

13 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

Colin was extremely helpful

Colin was extremely helpful, this is the second time we have purchased 10 doors from Doors of distinction and we have always had great customer service and also great quality of the doors. Thank you

4 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent company to deal with and good quality doors

Ordered a total of 15 ELY doors on the Monday and they arrived in Inverness on the Thursday.

Three of the doors looked a little unfinished so email DOD on the weekend and received a reply on Monday that these would be replaced.

The Courier arrived the same week Thursday with the replacement doors and took away the three that I was not happy with.

Fantastic service and fantastic quality doors,highly recommended.

17 febbraio 2023
Non scritta su invito
Valutata 5 stelle su 5

A really excellent company to buy from.

A really excellent company to buy from.
The point of contact is a guy called Colin, who talks you through the options available in a nice informal way. A very pleasant Chap.
You then receive info from the delivery company, who delivered nice and early, on the day given, by a hard working chap from Wakefield.
A very professional service all round.
Thank You very much.

27 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

Really good product and service

Really please with the product and service from DoD. Colin, the sales guy that I dealt with was immensely helpful. The original oak veneered doors that we were interested in (Belize) were not available with a number of suppliers that we contacted, but he recommended a suitable alternative (Mexicano) and within a couple of weeks, all nine doors had arrived. We had 2 separate deliveries - delivery drivers on both occasions were very courteous. Also, Colin was very helpful in advising the appropriate oil treatment for the doors. All doors arrived in A1 condition. They are all now hung and oiled and are fabulous - would definitely recommend Doors of Distinction and the Mexicano doors

17 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

Superb doors, great service.

Called DOD after searching the internet and settled on them. Alan was very informative and knowledgeable as we had a mixture of metric and imperial sized doors. Paid our deposit to secure the deal, we then got our joiner organised. Paid the remittance and the doors duly arrived the following week. Absolutely flawless and professional service from start to finish. Our hardware went missing but a quick email and it all arrived the next day. During the delivery process we were kept updated by text and email when everything would be delivered and it was all spot on. The doors are spectacular and door furniture looks amazing quality. If you need superb quality doors with great service, definitely give them a go.

9 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent customer service

Colin was so helpful, especially to an amateur like me! I had details from my carpenter/fitter and he helped me complete the order quickly and with confidence. Now just got to wait for them to arrive. Impressed by how helpful and straightforward everything was. Thank you.

9 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

Good Customer Service

Good Customer Service
Having emailed over a set of non standard doors I received great feed back and service from Colin. Order for five non standard doors now underway.

3 marzo 2023
Non scritta su invito

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