doors2floors.co.uk Recensioni 

129
TrustScore 4 su 5

3,8

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Do not give this company your money, they will NOT fulfill there side of the contract you will wait months for your (damaged) doors then no one will reply to your messages or emails, they are a disgra... Leggi di più

Valutata 5 stelle su 5

The service we received from Doors2Floors really stood out. We were desperately searching for a particular door design that we needed, along with next-day delivery. They responded promptly an... Leggi di più

Valutata 5 stelle su 5

Absolutely amazing service from start to finish! We needed a bespoke-sized door to match a standard-sized door in exactly the same design. From the very first contact, the communication was fant... Leggi di più

Valutata 5 stelle su 5

Have used these guys multiple times now for internal doors as a trade customer. They are always quick to answer the phone and reply to any texts within minutes every time. On multiple occasions they h... Leggi di più

Dettagli dell'azienda

  1. Fornitore di porte

Scritti dall'azienda

Leading Online Retailer of Internal Doors & Flooring. Wide range of Fire doors, Glazed & Period doors. Hundreds of Designs to Choose From Our Online Sales Website. Products Delivered Throughout The United Kingdom With High Stock Levels at Fraction Of High Street Prices With a Warm Friendly Service With Direct Despatch from Our Warehouse Within Our Transport Network.


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

129 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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3,8

Tutte le recensioni

(129)

32 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Superb customer experience

Superb customer experience. Came in store and not fully decided on what we wanted. The worker showed us their portfolio of doors which were similar to our preference & kept our best interests at heart, not trying to sell the most expensive door. The doors were delivered on time, efficiently with no fuss whatsoever. Brilliant service

11 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

Amazing experience

Ordered Xl Oak Fully Finished Suffolk Doors for my new house. Spoke with Sufyan who is always on the ball and sorted everything out for me and was delivered swiftly. Really went above and beyond. Would definitely recommend

14 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

The Doors I have had at my apartment…

The Doors I have had at my apartment are amazing. They are strong heavy doors which I like to have. The service I received when I went to the show room was amazing. The staff were great and as was the experience. Showed me different types of doors and they really envisioned what I wanted.

1 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

Purchased 2 doors from Doors 2 floors…

Purchased 2 doors from Doors 2 floors for my new conservatory and experience from start to finish was great. I didn’t even have an idea what type of door I wanted, gave the room colour and style I wanted and i was presented with 2 doors when i visited the showroom. Great quality doors for great price with great service no messing about

24 marzo 2023
Non scritta su invito
Valutata 2 stelle su 5

When i first ordered 1 door they were…

When i first ordered 1 door they were amazing. The door did have a little scrach but wasn't to fussed as it was at the bottom. Spole to the staff and they were happy to exchange but as it wasn't to noticeable i just kept it.

Second time round i ordered additional 7 doors with handles and hinges. The service which i received was terrible.

Firstly i didnt recive no email confirmation stating my order. But whenever i called up they requested a web code which should have been on my confirmation email.

Secondly they called me 30 minutes before delivering my doors without any notice what so ever. Normal practice is that they inform you that they will be delivering on such day but with this company it was literally 30 mins notice.

Thirdly the delivery came wrong. The doors arrived but no handles or hinges. Called them up and they got it sent out. When i did recive it they messed up the order again. Hinges were wrong and incorrect locks came.

I then called them up again and the staff said he will send the correct items with next day delivery. 2 days went by and still didnt recive anything. So i called them up again and requested for a tracking number. They stated they had to use a different courier and they could provide a traking number. 1 hour later i received a sms from dhl with my traking number. When i did check the status of my parcell it showed that it was just picked up shortly after my call.

As there was a huge delay i ended up having to by the extra materials from a local shop and return the wrong hinges and handles. They said they will refund in 3 to 5 working days. Took almost 2 weeks to get my refund as there was a 'delay'.

To sum up i will not be ordering from this company again. Nice people over the phone but to many mistakes.

1 marzo 2023
Non scritta su invito
Valutata 1 stelle su 5

Do not use this company!

Ordered 2 pairs and 2 doors. The pairs were delivered after 6 weeks and were the wrong size. Then 2 months later I finally received the rest of my order and replacement doors. One door was a completely different style and damaged. Another was 2nd hand and had already been trimmed down.

I will not order from this company again and I would not recommend them to anyone.

19 marzo 2023
Non scritta su invito
Valutata 1 stelle su 5

Cowboy firm avoid like the plague

I bought some very expensive doors from this company and had them delivered.

Arrived 6 weeks later instead of 5 working days and when they eventually arrived most doors turned out damaged and when I tried to contact the company they totally ignored my calls. My honest advice is avoid if you don’t want to be disappointed.

Have been advised to pursue via bank and possible court litigation.

22 dicembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Bought 2 oak doors

Bought 2 oak doors, checked they were in stock and had them delivered in 24 hours, excellent service, kept informed.ed every step of the way. Would recommend..

11 marzo 2023
Non scritta su invito
Valutata 1 stelle su 5

The door arrived 3 week late damaged

The door arrived 3 week late, the door was severely damaged,I was offered 40,00 and told to use the door,chased for a replacement but advised manager not here,I have now reached out to my bank for a refund,very poor customer service and unprofessional

13 febbraio 2023
Non scritta su invito
Valutata 1 stelle su 5

Stay away

Ordered and "in stock" item which after 6 weeks hasn't shipped. Called them three times, every time there was an excuse why they can't look at it right now (warehouse closed, boss having another call etc) but promised to call back. Never happened. Three emails I sent to them were left unanswered. Working now to cancel the credit card transaction through my bank.

7 dicembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Quality

Quality, price, delivery service all exceeded expectations. Will be recommending them as much as I can.

17 novembre 2022
Non scritta su invito
Logo di doors2floors.co.uk

Risposta di doors2floors.co.uk

Hi Sally.

Thank you for positive feedback

Doors2floors team

Valutata 5 stelle su 5

Would absolutely recommend the team…

Would absolutely recommend the team were super helpful put my order straight through and I love my doors thank you. And especially to Ish for always coming back to me and being super efficient

11 ottobre 2022
Non scritta su invito
Logo di doors2floors.co.uk

Risposta di doors2floors.co.uk

Hi Sadie,

Kindest Regards for being a Happy Customer Of Doors2Floors.

Doors2Floors Team

Valutata 5 stelle su 5

Brilliant..!! From start to finish

I recently ordered a total of 11 doors (9 black Vancouvers & 2 Oak DX60s) from this company for 2 of my customers. I’m a self employed joiner/sole trader & I got let down with this order from another supplier, so I got in contact with these guys.
From start to finish they were brilliant, very helpful & great communication right through the purchase & collection process. I dealt with Ish mostly who was superb but all the staff I spoke too were top notch & I can’t fault em..I’ve no doubt i will be dealing with this company on a regular basis from now on..well done guys keep up the great work.
Many thanks
Marc (MT JOINERY SOLUTIONS)

12 ottobre 2022
Non scritta su invito
Logo di doors2floors.co.uk

Risposta di doors2floors.co.uk

Hi Marc,

Thank you for being our valued customer. We are so grateful for assisting you With your Requirements. Sorry to hear you was let down by another company but we are Satisfied we have met your expectations. Thank you for your support In Driving Our Business Forward. We truly appreciate your business and look forward to serving you again.

Kindest Regards,

Doors2floors Team

Valutata 5 stelle su 5

I bought my doors and other accessories…

I bought my doors and other accessories from them. Amazing service by Junaid who spent more than an hour helping me find the perfect products. As well as this the orders placed came quickly and on time. I would definitely recommend to others.

22 settembre 2022
Non scritta su invito
Logo di doors2floors.co.uk

Risposta di doors2floors.co.uk

Hi Gajen.

Thank you for positive feedback and much appreciated.

Doors2floors team

Valutata 1 stelle su 5

Poor service and false promises

To be honest they don’t even deserve one star but had no choice. Very poor service make a lot of promises up until you place the order. Then do not update you. I had to chase my order several times and no one has the decency to call me back. I will never use this company and would recommend you all not to as well. I am a trader and this has affected my reputation as well. as they promised the doors to be delivered in a week and then kept fobbing me off to the point I have asked for a full refund. Sufyaan is totally a liar and did not return any of my calls to the point I rang from another number and gave another name and then I was able to get through to him. Still no luck with the doors. DO NOT USE THIS COMPANY

23 settembre 2022
Non scritta su invito
Logo di doors2floors.co.uk

Risposta di doors2floors.co.uk

Hi Mohammed,

Doors2Floors have systems in place to ensure all our customers are promptly informed for delivery slots well in advance. This has been noted within our transport team. Any further assistance required feel free to call our customer services team at 01924 457457 with any questions you may have. Our team are Doors2Floors are more than happy help.

Kind Regards

Doors2Floors Team

Valutata 5 stelle su 5

Very pleased with the service I…

Very pleased with the service I received, delivering personally to my home at 8:30 in the evening, not many would do that for a customer

14 settembre 2022
Non scritta su invito
Logo di doors2floors.co.uk

Risposta di doors2floors.co.uk

Hi Dan.

Thanks for taking the time to leave us a review, we are delighted that you are satisfied with the service and products you received from Doors2Floors. All the best on your door installation.

Doors2floors Team

Valutata 5 stelle su 5

Searched around for a couple of weeks…

Searched around for a couple of weeks before I made my purchase from doors to floors . Found they are the cheapest prices online. Polite and knowledgeable staff.Will buy again 👍

12 settembre 2022
Non scritta su invito
Logo di doors2floors.co.uk

Risposta di doors2floors.co.uk

Hi Amy,

Greatly appreciate your positive Feedback for doors2floors.
Thank you for the 5 ***** Recommendation.

Doors2floors Team

Valutata 5 stelle su 5

Amazing service by the staff

Amazing service by the staff.
Bought my doors and handles from them.
Speedy delivery
Product on point high quality . Second time I have used them an I will be ordering from them again. Will be recommending you guys to friends and family for sure . Keep up the good work

10 settembre 2022
Non scritta su invito
Logo di doors2floors.co.uk

Risposta di doors2floors.co.uk

Hi Aky,

Thank you for Positive Feedback. Your Most Welcome. Enjoy The New Doors in you Home.

Kind Regards

Doors2Floors Team

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