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Scopri cosa dicono le persone

Valutata 5 stelle su 5

This company ran a lottery collecting subs, via my mobile phone account, using a reference text number 72700. It was for a charity I supported in Gloucestershire. In September 2023 ho... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

As a charity who has not used text giving before, we were really cautious about our first steps into text giving. Donr really gained our confidence and allowed a quick and easy way for us to begin o... Leggi di più

Valutata 5 stelle su 5

With Just Giving discontinuing their text donation service I looked around for an alternative as some of our events rely on texting to raise additional funds. I had a chat with Paul & Sam from donr,... Leggi di più

Valutata 5 stelle su 5

What a great company! Our charity joined Donr in March when JustGiving and Vodaphone ended their text giving service. Since then, whatever the issue, or question, the team has been great. Donr's staf... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Azienda di software

Scritti dall'azienda

Thousands of UK charities use Donr to raise more money, more easily. Our platform provides a set of powerful fundraising solutions that can be used to run multiple campaigns through a single, secure, easy-to-use dashboard. Behind the platform, we’re a bunch of tech and charity experts, committed to providing simple, stress-free solutions that help charity fundraisers crack on with their amazing work!


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

37 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(37)

0 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent Customer Service!

Would highly recommend Donr to any charity looking to expand into text donations. Customer service from Callum has been outstanding - all queries answered quickly and efficiently.

Overall we've had an incredibly positive experience and we can't wait to launch our Christmas text campaign next week!

19 novembre 2019
Non scritta su invito
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Risposta di Donr

Thank you for your lovely words Abi. We hope that Action Foundation has a wonderful Christmas appeal – and thanks for all the great work you do!

Valutata 5 stelle su 5

Highly recommend Donr

Donr are fantastic!
Any queries I have are always answered extremely quickly and efficiently. They are open to suggestions and are always looking at ways of improving their processes even though they are top notch already!

5 novembre 2019
Non scritta su invito
Valutata 5 stelle su 5

I would highly recommend

I would highly recommend. Easy to use platform to set up and monitor campaigns. Great customer service, any help request are answered quickly and without unnecessary jargon.

1 novembre 2019
Non scritta su invito
Valutata 1 stelle su 5

Very very bad service ignoring phone…

Very very bad service ignoring phone calls and giving out fake answers BEWARE

25 ottobre 2019
Non scritta su invito
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Risposta di Donr

Hi Sam, We're so sorry you feel you've had a bad experience with us. Looking after our charity partners and their supporters is always our number one concern. Please do email our hello@donr.com and a member of our team will get back to you ASAP.

Valutata 5 stelle su 5

Very positive experience

Very positive experience. The Donr team were able to respond to our needs with ease and guided us through the whole process. We wouldn't have been able to pull off such an ambitious campaign without their support!

15 ottobre 2019
Non scritta su invito
Valutata 5 stelle su 5

Our charity joined Donr in March when…

What a great company!
Our charity joined Donr in March when JustGiving and Vodaphone ended their text giving service. Since then, whatever the issue, or question, the team has been great. Donr's staff are quick off the mark to answer questions and give help and the website works really well. We are only a small charity, so any money we can raise however we can raise it, is really appreciated and to have such a trouble-free experience with a provider is really appreciated. Well done team!

11 giugno 2019
Non scritta su invito
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Risposta di Donr

Thank you so much for such a great review Alison, we'll be sure to let the whole of Donr HQ know that their hard work is being appreciated by the sector! We'll be adding plenty of new features and guides over the coming months so keep your eyes peeled ⚡️👀

Valutata 5 stelle su 5

This was such an easy and quick process…

This was such an easy and quick process to set up. Callum was absolutely great in pleasantly and efficiently dealing with my many calls making this a really positive, painless experience. Thank you.

20 maggio 2019
Non scritta su invito
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Risposta di Donr

Hi Anne, we're so glad you've had a great experience and we're thrilled to be a part of your fundraising journey — we'll make sure Callum sees this review too!

Thanks - Team Donr

Valutata 5 stelle su 5

Would recommend to any size of charity!

I work for a charity that has used Just Giving's text platform until this point, couldn't be happier with the switch:
- Found Donr so easy and quick to set up
- Service was great when I made a mess of one of our keywords and Callum was able to correct it for us on the spot
- Contact has been excellent all round, long may it continue!

12 marzo 2019
Non scritta su invito
Valutata 4 stelle su 5

Charity's first experience with Text Giving

As a charity who has not used text giving before, we were really cautious about our first steps into text giving. Donr really gained our confidence and allowed a quick and easy way for us to begin our text giving journey as an organisation! The client support is fantastic and no question is too big or small.
Donr is one of the very few suppliers who didn't seem to have "money making" at the forefront of all they do. There are no hidden costs as they are so transparent.
There are a handful of reporting tools we would like, but Donr never says never! They are constantly improving their systems, processes and reporting. We look forward to growing our income further with Donr!

6 marzo 2019
Non scritta su invito
Valutata 5 stelle su 5

Excellent customer service

After just a week of using their service, Donr is already proving to be a far superior alternative to JustTextGiving. Not only is it great to have a wider field of options for your text code, but the reporting is clear and detailed and the customer service from the Donr team has been second to none.

7 gennaio 2019
Non scritta su invito
Valutata 5 stelle su 5

Effortless fundraising

With Just Giving discontinuing their text donation service I looked around for an alternative as some of our events rely on texting to raise additional funds. I had a chat with Paul & Sam from donr, who worked with me to make sure their platform was optimised for our event & even attended on the night to be on hand to answer any queries. The platform worked incredibly well, raising a fantastic amount of money in around 2 hours. Easy to use & optimised for mobile, we couldn't ask for more. Very happy to move forward with donr.

21 dicembre 2018
Non scritta su invito
Valutata 5 stelle su 5

Incredible team!

Really friendly team and fantastic quality of work! I've used Donr for digital campaigns and text donations and have never had any issues whatsoever. They even support you with marketing and social media strategies. It's incredible the service they offer with no upfront costs from the charity. For us, it was a great risk-free fundraising option and we're definately sticking with them!

13 dicembre 2018
Non scritta su invito

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