Burton Road, DE65 6BE Findern, Derbyshire, GB


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Scopri cosa dicono le persone

Valutata 1 stelle su 5

First time of visiting the cafe here after being put off with huge queues on previous visit. Will be our last one now as this is the quality standard of there tea pot and don’t even get me on the cup... Leggi di più

Valutata 2 stelle su 5

The staff are friendly. The food is ok but overpriced for what it is. The queue for food ordering is unbelievably slow, this is not an incidental finding, it has happened every single time I’ve been h... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

I used my birthday treat voucher and the coffee and cakes were delicious. My friend was equally impressed with her soya latte. The member of staff taking orders and payment was very pleasant and, g... Leggi di più

Valutata 5 stelle su 5

Had a pleasant visit to Dobbies garden centre at Finder, Derby. The gentlemen serving in the cafe were delightful, friendly and helpful. The food was delivered quite quickly and was delicious. We ha... Leggi di più


Dettagli dell'azienda

  1. Vivaio e articoli per il giardino

Scritti dall'azienda

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Informazioni di contatto

  • Burton Road, DE65 6BE, Findern, Derbyshire, Regno Unito

2,6

Scarso

TrustScore 2.5 su 5

506 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

Problems at the Findern Derby Centre

Always a long wait to place an order in the restaurant -more staff needed as people walk away & they are losing customers. The shelves in the new Waitrose have hardly any stock & chilled cabinets half empty. That could be due to high prices - was much better as a Sainsbury’s.

28 agosto 2023
Valutata 1 stelle su 5

Came for a wander and called in at the…

Came for a wander and called in at the tea room wish we hadn't, cups filthy milk jug cracked place very shabby. One mistake I shall not repeat

30 agosto 2023
Non scritta su invito
Logo di Dobbies Garden Centres - Derby

Risposta di Dobbies Garden Centres - Derby

Hi Tracey,
Thanks for leaving your feedback.
I am sorry to hear that you were dissatisfied with your recent visit to the Derby Restaurant.
I have passed the points that you have raised onto the management team to bring these concerns to their attention, so that they can look into this for the future.
Best wishes , Karen

Valutata 4 stelle su 5

Soft play often closed

Dobbie’s is great for plants and the restaurant is excellent. The restaurant staff are always courteous and helpful.
It is disappointing when the soft play area is frequently closed because this stops us enjoying a coffee while the little one plays.

27 luglio 2023
Valutata 5 stelle su 5

Well done Charlotte

The restaurant can be frustratingly slow and often runs out of items on the menu, however today I had the best experience EVER. A new member of staff CHARLOTTE served me. So professional, helpful and friendly. I’ve never had such prompt, brilliant service. Well done Charlotte.

9 agosto 2023
Non scritta su invito
Valutata 2 stelle su 5

Waited for 25 mins to get 2 coffees and…

Waited for 25 mins to get 2 coffees and then they where only lukewarm.Could’nt be bothered to rejoin the queue again 😝

31 luglio 2023
Logo di Dobbies Garden Centres - Derby

Risposta di Dobbies Garden Centres - Derby

Hi Keith, Thanks for taking the time to leave your review.
I am sorry to hear that of your frustrations with the time you waited for you 2 coffee's which were lukewarm.
I have passed your feedback onto the relevant management team to look bring this issue to their attention.
They will be able to look into this with a view to making any possible changes for the future.
Best wishes, Karen

Valutata 1 stelle su 5

Rude, abrupt staff!!

Only went in to change a gas bottle and out of 3 staff members only 1 was pleasant and that was a young girl at the til. The other 2 were abrupt, and rude in as much as they shouted instructions at us treating us like we were annoying them!

I couldn’t even finish what I was saying before they flatly told me ‘ we don’t have any gas, we don’t know when we’ll get any more’ before I even asked. Their whole demeanour was awful and definitely did not demonstrate good customer service!!

Goes without saying that we will not be returning!!

31 luglio 2023
Non scritta su invito
Logo di Dobbies Garden Centres - Derby

Risposta di Dobbies Garden Centres - Derby

Hi Sarah, Thanks for taking the time to leave your feedback.
I am sorry to hear about your recent experience when visiting our Derby store.
I have passed your feedback to the store management team to bring the behaviour of staff to their attention so this issue can be addressed.
Best wishes, Karen

Valutata 1 stelle su 5

12;00 today at the Derby cafe which is…

12;00 today at the Derby cafe which is half full and it took 26 minutes to order food and pay! Also, no hot food and the play area is closed…because it’s school holidays?

31 luglio 2023
Non scritta su invito
Logo di Dobbies Garden Centres - Derby

Risposta di Dobbies Garden Centres - Derby

Hi Diane, thank you for taking the time out of your day to leave your feedback.
I am sorry to hear that you were unhappy with your recent visit to the Derby restaurant and that the soft play was closed.
I have passed your feedback onto the relevant management team to bring your points about the length of time to wait to make your order.
I have checked our website and can confirm that the soft play in the Derby store is currently undergoing repairs, and while works are taking place, soft play will be closed for everyone's safety.
Best wishes, Karen

Valutata 3 stelle su 5

the garden centre is good but the cafe…

the garden centre is good but the cafe is just not up to standard the food took a long time to arrive and mine was burnt and over cooked the chips that my friends had looked horrible and over cooked, next time if I go to the cafe I will stick to coffee and cake.

24 luglio 2023
Valutata 1 stelle su 5

Avoid Findern Cafe

waited in a cue of two with one person serving for fifteen minutes. Ordered two bacon, brie and cranberry toasties and two coffee's, twenty minutes later our order arrived. The toastie were a soggy tasteless disgusting mess with a tiny bit of fatty bacon inside.
The resturant has lots of flies in and cutlery was not clean either. Expensive rubbish. Avoid

20 luglio 2023
Non scritta su invito
Logo di Dobbies Garden Centres - Derby

Risposta di Dobbies Garden Centres - Derby

Hi Marylyn, Thanks for your review.
I am sorry to hear that your toasties and the restaurant were not up to their usual standard.
I have sent you a request for some more information so I can pass your feedback to the relevant management team to bring this to their attention.
Best wishes, Karen

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