Visited garden centre and restaurant. Again, for third successive time, disappointed with the restaurant. We were seated quite quickly, however after 20 mins we left as no staff had been to our tabl... Leggi di più
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Siddington, GL7 6EU Cirencester, GB
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Visited garden centre and restaurant. Again, for third successive time, disappointed with the restaurant. We were seated quite quickly, however after 20 mins we left as no staff had been to our tabl... Leggi di più
L'azienda ha risposto
We visited the restaurant for afternoon tea for my dad's 91st birthday and we were all blown away by how perfect it was. Sunshine was streaming through the large windows; the food was fresh, delicious... Leggi di più
Visited Dobbies so often over years. Recent visit was a real disappointment!! It was obvious a new employee was on coffee bar, she needed constant advice/help and so had to constantly call guy doing c... Leggi di più
L'azienda ha risposto
An overrated breakfast at best. No scrambled but a fried egg instead? No sausage but an extra rasher of bacon. Told we couldn’t sit near the window in an empty restaurant. During our meal, the w... Leggi di più
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Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.
Siddington, GL7 6EU, Cirencester, Regno Unito
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Beautiful garden centre, but the cafe & restaurant are a joke… Not enough staff, poor service from some already there… Waited in line for tea, coffee and cake for over 15 minutes, whilst staff in the restaurant part were stood around chatting!… Been in twice this week and had the same service both times…

Risposta di Dobbies Garden Centres - Cirencester
Visited garden centre and restaurant. Again, for third successive time, disappointed with the restaurant. We were seated quite quickly, however after 20 mins we left as no staff had been to our table to take our order, not even for drinks - there appeared to be no order in which tables were served as people arriving after us were served. Garden centre was satisfactory.

Risposta di Dobbies Garden Centres - Cirencester
Queueing for 30 minutes for our drinks (and cake of course!). We do know this always takes quite a chunk out of our day but that the staff do their best with just one coffee machine. We were ordering tea, but of course preparing coffees for people further up the queue hampered things.
The cutlery available was sparse as were the crockery items but I am constantly baffled that the staff will go and get one of these items from the kitchen or other serving area rather than a tray full. I guess it's because the dishwashing process isn't finished as mostly the items proferred are not dry
The milk for our hot drinks was put in cardboard cups ...plus we left a lot as we were given far too much. So very wasteful.
There were 2 staff on the drinks area, and a further 2 in the meal servery. Surely the latter could be deployed to clear tables in both areas so there was a better turnover of crockery and cutlery?
The general feeling in the queue was that these poor staff are not trained as well as they used to be ....I am not saying this is the case but please value your staff Dobbies ..... they are very likeable and cheerful people but do not seem to understand how best to work efficiently .
Up until last year there was often a manager about, but we never see one now

Risposta di Dobbies Garden Centres - Cirencester
Only one person ever serves coffee as there is only one machine. Huge cue so 20/30 minutes for a drink.
Left and went elsewhere which is a shame

Risposta di Dobbies Garden Centres - Cirencester

Risposta di Dobbies Garden Centres - Cirencester
The coffee voucher had not renewed on my card.
The plant I bought was supposed to be £17 for club members I was charged £19 full price.
If Dobbies does not improve it will lose customers support.
Not enough disabled parking.

Risposta di Dobbies Garden Centres - Cirencester
Dobies cirencester is a garden centre with a good selection of plants , the staff are friendly and helpful, the restaurant food is excellent.
Visited Dobbies so often over years. Recent visit was a real disappointment!! It was obvious a new employee was on coffee bar, she needed constant advice/help and so had to constantly call guy doing coffees, making service so slow. Someone else needed to be helping her. Once we had finally been served, the scone was worst ever (always enjoyed Dobbies scones) and cutlery was dirty, took a while to find clean !!! Not a good experience and will avoid Dobbies coffee shop for a while.

Risposta di Dobbies Garden Centres - Cirencester
You have already requested and received our review. Your feedback team are not as good as your excellent Garden Centre Team!
There is a well stocked well set out shop area. For the time of the year the plants were quite good. The restaurant was cosy with a nice menu
The store had everything to offer, added bonus of Lakeland and Waitrose. The staff are very friendly and helpful.
Still didn’t get my birthday treat from April very difficult to get hold of anyone from sustained service
Staff very welcoming and helpful at all stages of the visitation
A delicious afternoon tea. The lady serving us was very helpful and attentive and the food was very good. We weren't able to eat it all but we were able to take the remainder home in a box. Compared with many other venues the price is very reasonable.
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