Old Toll, Holmston, KA6 5JJ Ayr, GB


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Scopri cosa dicono le persone

Valutata 3 stelle su 5

This particular Dobbies in Ayr, looks like its been here quite a long time and is in need of renovation. There's rust on the supporting ceiling beams, flaking plaster and obvious signs of damp ingress... Leggi di più

Valutata 5 stelle su 5

staff are helpful, friendly and knowledgeable - they take time to greet you and are happy to share experience and suggestions. Even when it is busy they make you feel that your trade is important to t... Leggi di più

Valutata 5 stelle su 5

We have visited Dobbies in Ayr several times since moving here and the service and help from Dobbies staff has been outstanding every time. We are not expert gardeners and they helped us buy a great b... Leggi di più

Valutata 1 stelle su 5

when we visited it took 35 minutes to get a main course from the kitchen. My wife had hers finished long before my food appeared. We did receive two free coffees and pieces of cake in compensation whi... Leggi di più


Dettagli dell'azienda

  1. Vivaio e articoli per il giardino

Scritti dall'azienda

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Informazioni di contatto

  • Old Toll, Holmston, KA6 5JJ, Ayr, Regno Unito

3,1

Nella media

TrustScore 3 su 5

546 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

Nice visit to the restaurant

Nice visit to the restaurant. Very quiet so no queue at the coffee making area. No queue to pay. Very efficient person making coffee - a male who was a barista.

18 gennaio 2024
Logo di Dobbies Garden Centres - Ayr

Risposta di Dobbies Garden Centres - Ayr

Hi,

Thanks for your positive feedback about our Ayr restaurant.

I'll share with the team who will be delighted with your comments.

I hope you can visit us again soon.

Team Dobbies

Valutata 5 stelle su 5

Enjoyable visit

I enjoy going to Dobbies as it’s a nice friendly environment with lovely staff . The restaurant serves good food and I can always find some plants I like . Only problem is the points vouchers come in too late , I’ve visited and used my free hot drinks for the month before the vouchers arrive ☹️ so I lose out on points .

2 gennaio 2024
Valutata 3 stelle su 5

When taking sale items to till

When taking sale items to till, the amended prices of some items had not been updated, therefore I was overcharged.

29 dicembre 2023
Logo di Dobbies Garden Centres - Ayr

Risposta di Dobbies Garden Centres - Ayr

Hi,

Thanks for sharing your feedback regarding pricing in our Ayr store.

You can either contact them direct (as long as you have proof of purchase/receipt details) or contact us and we can progress for you.

Team Dobbies

Valutata 1 stelle su 5

I still have not heard back from anyone…

I still have not heard back from anyone at the Ayr centre. Rang and emailed the manager no replies and it was before Christmas.

23 dicembre 2023
Logo di Dobbies Garden Centres - Ayr

Risposta di Dobbies Garden Centres - Ayr

Hi Susan,
Thank you for taking time out of your day to leave your review.
I am sorry to hear that nobody has got back to you yet from the Ayr store.
I have sent your feedback to the management team and asked for someone to get in touch with you regarding your issue.
Best wishes
Karen

Valutata 1 stelle su 5

Very poor cafe experience.

Always like a visit to Dobbies in Ayr at Christmas, a mooch around all the festive wares, nice smells, and something from the cafe! Everything is massively overpriced, of course, but its decent quality and you just accept it for what it is. But went today for the Little Seedlings Christmas party that our son was attending - party itself was really good for the kids, with Christmas crafts and a visit from a great Santa and the elves, and Kiera was fantastic as usual, but the cafe was a nightmare. Forty minutes to get fully served, meant I missed a fair bit of the kids party. By the time I got through the till, hot food was cold; and, tbh, was pretty ordinary fare anyway and well overpriced for what it was (don't mind paying top dollar for top spec grub, but this wasn't it). Not sure what the problem was with the cafe, but was achingly slow. There seem to be four different queues in one, all on the go at the same time - one for hot food, one for non hot food, one for hot drinks and one for the til, all merging into one with folk moving in front of others depending on what food they were having. Seemed to be plenty of staff behind the counters all of whom seemed busy, so who knows.
All in all, very poor with the cafe, and my experience boiled down to very ordinary, overpriced, cold food that took ages to get. Can't say that I won't use the cafe again, however, cos I do like a visit to Dobbies and will no doubt use it cos it's there, but if it was a standalone cafe I wouldn't be back.
Sorry folks, just my take on things for today.

3 dicembre 2023
Non scritta su invito
Logo di Dobbies Garden Centres - Ayr

Risposta di Dobbies Garden Centres - Ayr

Hi Stuart,

Thanks for sharing your feedback about your recent visit to our Ayr store.

I appreciate your positive comments about the Little Seedlings Christmas Party and the your kids had a great time. The store will be delighted to hear this.

I'm sorry that your visit to the restaurant was not as enjoyable and that you experienced slow service and poor quality of food.

I'll share all your feedback with the store so that they can pick up and make amendments for a more enjoyable experience for customers.

Thanks again
Team Dobbies

Valutata 3 stelle su 5

Hot food is poor

Hot food is poor. Dog friendly area moved into coldest part of store. No radiators. High prices.

28 novembre 2023
Logo di Dobbies Garden Centres - Ayr

Risposta di Dobbies Garden Centres - Ayr

Hi,

Thanks for your review and feedback about our Ayr store.

Your feedback will be shared with the team.

Team Dobbies

Valutata 5 stelle su 5

A new customer’s experience.

Having only recently visited Dobbies I wonder why it has taken me so long. I have visited 3 times this week to buy plants and planters. I have been delighted with the pricing of these items. I was even more delighted when the lady at checkout introduced me the loyalty card. Since then I have met fabulous friendly staff throughout the premises from the chap at checkout, the young man who carried my planters to my car and the gentleman who walked around the store to find for me the last planter in the store to match others that I had purchased earlier. Wonderful friendly helpful staff.

3 ottobre 2023
Valutata 5 stelle su 5

Birthday treat on the Sunday 24th Sept…

Birthday treat on the Sunday 24th Sept with my sister and Eve on barista duties went above my expectations by heating both cup and decaffeinated coffee bag- what a difference to my extra hot coffee.
Purchased a garden set and staff exceptionally helpful

24 settembre 2023
Non scritta su invito

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