Salisbury Road, SP11 7DN Andover, Hampshire, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

5 stars due to great customer service on a very hot Saturday afternoon, 23rd May. I stopped to ask the lady watering the plants how to repot little olive trees. George came over to help me carry the h... Leggi di più

Valutata 1 stelle su 5

Our first and last visit to our local store's restaurant, finally decided to try it after a recent loyalty card upgrade. Without question the worst flat whites (watery tasteless slop) we've been serv... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

Good morning. I would have given full stars but unfortunately on our visit to Dobbies in Andover last Sunday we were not allowed into the restaurant. We go quite often on Sunday morning for a brea... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

I was a guest of friends who had made an Afternoon Tea Reservation. On arrival, no table was allocated or laid up for this 50th Wedding Anniversary celebration. No serviettes were supplied and I had t... Leggi di più


Dettagli dell'azienda

  1. Vivaio e articoli per il giardino

Scritti dall'azienda

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Informazioni di contatto

  • Salisbury Road, SP11 7DN, Andover, Hampshire, Regno Unito

4,0

Molto buono

TrustScore 4 su 5

266 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Ridiculously poor horticulture. No roots on the tree, so tree will die

I bought a “myhomegrownfruit” pear tree in a large pot from Andover. However the tree was not grown in the pot, and had recently been cut from the ground, but there was no rootball at all. The compost simply fell away, leaving one or two thick roots which had been cut through to make it fit in the pot. Horticulturally, the tree might only survive when it wakes from dormancy if it is attached to a permanent water supply, as it would be in Dobbies, but not in anyone’s garden. Strangely, I bought an apple tree from the same supplier (myhomegrownfruit) a few weeks ago from Debbie’s and it had a rootball fitting the pot. I have planted some 50 different trees in the last 3 years. This tree is of unacceptable standard.

29 marzo 2022
Logo di Dobbies Garden Centres - Andover

Risposta di Dobbies Garden Centres - Andover


Hi

Thanks for your rating.

Please email our customer service team if you wish to raise anything. I will pass this feedback to our management team.

Please on your next visit to our store, bring your receipt and some pictures of this pear tree and if you bring this to the attention of one of our team members we will be more than happy to help you

Sorry for any inconvenience caused.

Best wishes
Liz

Valutata 1 stelle su 5

We were extremely disappointed to find…what no meals???

We were extremely disappointed to find that the cafe had been downgraded and no longer does full meals.
My partner is disabled and in a large electronic wheelchair and because of your space, and easy accessibility we have had great pleasure visiting you regularly.
But part of the pleasure of the visit was the fabulous meals you provided.
We will not be visiting you now that we cannot have a meal.
Your plants are always good but expensive, which we made allowances for as the meal was part of the experience.
We will miss our great days out with you.

25 marzo 2022
Logo di Dobbies Garden Centres - Andover

Risposta di Dobbies Garden Centres - Andover

Hi

Thanks for getting in touch.

I will pass this feedback to our management team.

Sorry for any inconvenience caused.

Best wishes
Liz

Valutata 5 stelle su 5

Birthday treat

My wife and I went to get Dobbies offer of free cakes and large drinks as a present for my birthday.
Thanks you Donbies!

24 marzo 2022
Logo di Dobbies Garden Centres - Andover

Risposta di Dobbies Garden Centres - Andover

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes
Liz

Valutata 5 stelle su 5

I love Dobbies because you can look…

I love Dobbies because you can look around and take your time. You can also get a cup of tea and relax.

24 marzo 2022
Logo di Dobbies Garden Centres - Andover

Risposta di Dobbies Garden Centres - Andover

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes
Liz

Valutata 4 stelle su 5

All good.

All fine, got the product that I wanted and till staff member was pleasant and efficient.

22 marzo 2022
Logo di Dobbies Garden Centres - Andover

Risposta di Dobbies Garden Centres - Andover

Hi

Thanks for the 4 stars! We hope to see you back in-store again soon.

Best wishes
Liz

Valutata 4 stelle su 5

All your staff members are always happy…

All your staff members are always happy to help and give you a good customer experience

10 marzo 2022
Logo di Dobbies Garden Centres - Andover

Risposta di Dobbies Garden Centres - Andover


Hi

Thanks for the 4 stars! We hope to see you back in-store again soon.

Best wishes
Liz

Valutata 1 stelle su 5

Called this afternoon with my…

Called this afternoon with my granddaughter for tea after school. Arrived at 4pm to be told the kitchen was closed. They couldn’t t even manage a sandwich! At 4.30 customers were being told that hot drinks would be served in take away cups as they were closing at 5pm. What ever happened to customer service. This place has lost its way ever since Dobbies took over. I have givenit more than enough chances will not be returning there for any reason

4 febbraio 2022
Non scritta su invito
Valutata 5 stelle su 5

Friendly & Helpful

Visited Andover today and good selection of plants and staff very friendly and helpful. 20% off good too! Also stopped for a snack and coffee in restaurant and good service and friendly staff BUT I must say the cheese scones were burnt and very dry/tasteless (I left mine) and perhaps should not have been made available? Didn’t complain at the time and, on reflection, should have. The coffee was lovely!

19 gennaio 2022
Valutata 4 stelle su 5

Always clean and spacious

Always clean and spacious. Staff friendly and helpful.
They looked a little short staffed in the cafe but the girls were cheerful and apologised for the delay. But it wasnt a long wait anyway. Always a pleasure to visit.

14 gennaio 2022
Valutata 1 stelle su 5

Dobbies weyhill Andover disgusting will never…

Dobbies weyhill disgusting will never shop there again. They had Items on sale 50% off ticket clearly marked and when taken to till told they are not reduced, took assistant to show her ticket clearly marked with bagpipe Santa half price got manager. She was worse than useless. So hence we left without buying. Having been a manager in shops for 40 plus years disgusted where they do not try to help customer have a nice experience. What she told me was they will be boxed up and put out next year considering this is 8 days after Xmas you would think they would be happy to get the sale.so customers beware next year you will be buying these Xmas items that were out last year an they will no doubt put the price up on them. Will never shop with them again. No customer loyalty at all. Just greedy stores.

2 gennaio 2022
Non scritta su invito
Logo di Dobbies Garden Centres - Andover

Risposta di Dobbies Garden Centres - Andover

Thank you for taking the time to leave your review, I'm really sorry to hear about your experience in store. I have passed your comments over to the store management team and asked them to review them.

Valutata 5 stelle su 5

Helpful staff

The garden centre is clean and nicely presented. The staff (which is very few) are really helpful and knowledgeable. The restaurant service has improved dramatically but not as much choice in the menu as there used to be and we don’t seem to be receiving many restaurant offers

31 dicembre 2021
Valutata 1 stelle su 5

Long queues at tills last 4 times I’ve…

Long queues at tills last 4 times I’ve been. Things priced incorrectly. Not able to use vouchers as even though buying homeward there isn’t a home department and not a restaurant as it’s a cafe. No staff about to ask questions.

30 dicembre 2021
Logo di Dobbies Garden Centres - Andover

Risposta di Dobbies Garden Centres - Andover

Thanks for taking the time to leave your review, I'm sorry to hear your experience in store wasn't as expected, I have passed your feedback over to the store so they can review your comments

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