DLG LEGAL SERVICES LIMITED Recensioni 

Ben was great and explaining the process and kept me up to date with my claim. When I needed to speak to Ben he was there and quick and efficiently answered my questions and promptly completed any task I requested.

Scott helped me to understand what is going to happen next. Fast service got a phone call to talk about my experience with the car crash and what to do next. Pleased with the service thanks

In 2021 I was embroiled in a dispute following a beauty treatment involving lasers that went horribly and painfully wrong.
Since shortly after that date, DLG have been fighting on my behalf for redress (I am not a litigious person so, to begin with, an acceptance of the blame and a simple apology would have sufficed, but, sadly, was not forthcoming).
The defendant was elusive and BRYCE HERRMANNSEN of DLG worked diligently and assiduously on my behalf and consequently a very fair settlement was reached thanks to his efforts. I would highly recommend this company, they work hard to support their clients, and are friendly and communicative.
Many thanks to DLG Legal Services and particularly to Bryce.

Thank you To Jake for the help & support with my claim.
It's been a tough& confusing time, so really appreciated being supported & notified to what happens next.

Laura was very thorough and understanding, and with a claim that has not gone well did an excellent job.

The lady at DLG legal rang as part of the claim process following a bad car accident I had several weeks ago.
She had a difficult job as it required me to go through the accident in detail, bringing back memories of the shock and pain gine through at the time.
She was extremely caring and sympathetic whilst professional at all times.
It made the call manageable for me and I am very grateful for her approach and kindness.

In this day of remote technology it is good to know talking to someone about difficult things can be pleasant and helpful.

My first contact with DLG today Laura was
very helpful ,kind and reassuring whilst being professional
I have every confidence in DLG doing doing there very best for me

This page needs investigating and closing down. Do not know how they have a license to carry on making customer lives hell

Our court claim has had lasted over 5 years with so many different case handler’s. We have had at least 5/6 different handler’s who have not understood our claim.
However our latest case handler Hevy Kahlil has been on the ball and kept us in the loop at all stages.. she has managed to settle without us going to court which we feel is brilliant service. She is a absolute credit to DLG..
I wish her all the best as she is superb
Thank you Hevy
Sarah & Eddie King

Very happy with the quality of the service he was Very polite and helpful

-) Someone drove into my car on a mini roundabout three and half years ago.
-) November 2024 Churchill passed my case over to DLG Legal Services.
-) I noticed that DLG had the defendants name as Mr and in fact it was his wife who was driving at the time of the incident.
-) I highlighted this numerous times to DLG - However, they ignored me every time I raised this, and still took it to Court.
-) I looked back over the Court documents a week before Court date and highlighted the defendants name is wrong once again, Mr and should be Mrs.
-) I went to Sevenoaks Court as told to by DLG for the Court hearing, the Court clerk told me that my case is not in the system.
-) The case has been discontinued, and that DLG have pulled the case out of Court on 22nd October, a week before.
-) After calling DLG they stated they pulled this out of Court because it was filed in the wrong name. therefore we are not proceeding. I told DLG about the wrong name over a year ago. Why was this left till the 11th hour?
-) No one let me know, therefore, I waisted a morning and a 2 hour journey.
-) DLG complaints emails keeps coming back us undelivered. I therefore, forwarded my email on to DLG normal email address. with no response.
-) I have not heard anything from anyone since Court date 27th October.

Terrible service and incompetent.

Edit: To date no one from DLG Legal Services has been in contact, as of 20th November 2025

During the handling of the injury claim I have had to contact multiple times for updates after not hearing anything for weeks. After finally reaching payout I called to ask for an update about payment, I was told next week. I called the week after being told it’s been escalated. 3rd call chasing the payout it turns out they don’t even have the bank details for payout… we’re still waiting for payout over a month after the settlement was resolved.

Terrible customer service, slow to reach a resolution and very poor communication throughout.

Unless you have to, please don’t bother wasting your time for the 25% commission you’ll lose on top of the terrible handling you’ll experience. It seems that they just don’t have things together, very amateur handling.

Needs their services after a window and door company left me with defective goods that the company refused to remedy, leaving me stranded with a worthless 10 yr warranty and a very drafty house.
I was planning on taking them to the small claims court but I knew being that I had already been battling with them for months that they would stall matters and mess me around as long as they could. I had legal cover with my house insurance which was how I came to DLG legal services.
Once i had provided all the evidence and information required I was allocated a person of Contact called Hevy who was helpful and contactable when I needed to speak with her. She acted on instructions provided in a timely manner and kept me updated throughout.
Once the barrister agreed to take on the case the process was smooth and within a month of the company being aware of DLG Legal involvement I recieved an offer of a full refund. Looking forward to a much warmer home for Christmas as a result. Thankyou DLG .

Scott was able to explain the process clearly, which was very helpful for someone going through this experience for the first time.

Really good, imformative advice!!, thank you, i would highly reccomend.

My claim is still ongoing but so far the service from DLG has great. Very efficient and easy to get hold of if I have any questions. Arranged physio within a day of making contact. Very good service with fast responses.

Absolutely shocking service, can not understand a word they say and they settle without you agreeing due to the language barrier its a struggle. They never reply to emails and having to chase all the time worst service ever. Will never recommend or go back. Get lied to on the phone when you do understand them, telling you one thing and then calling 2 weeks later saying it got done on a different day. Almost 3 years now and nothing sorted absolute shambles of a company been passed to team leader already and still a shambles

Good friendly communications
Went the extra for me

Professional and courteous

Initial contact was not great, this negative is directed to a person not the company. After my case being re-assigned to a very competent member of staff (Emma.S) who kept me updated at all times and secured a satisfactory outcome. I would like to thank Emma for her professionalism and attention to detail.Highly recommended.