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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I bought side steps for my car from Direct 4x4 and they arrived in a couple of days, are excellent quality and easy to fit. The before and after sales service is second to none and they reply promptly... Leggi di più

Valutata 5 stelle su 5

Ordered and item after a brief conversation on the phone, sadly couldn't get a fitting slot suitable to my availability as in amd out pf country travelling in camper. Bit delivery was spot on. Instr... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The customer service was second to non from the initial telephone call to getting technical advice and booking the car in. The customer service was also brilliant when I took the vehicle in to have t... Leggi di più

Valutata 5 stelle su 5

Ordered various parts from this company all of which look fantastic on my 4x4. Had a few issues with brackets but nothing that couldn't be resolved with a quick call. My go to 4x4 company now purely b... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di accessori per auto
  2. Servizio di leasing di auto

Informazioni fornite da varie fonti esterne

Suppliers of premium quality accessories and custom auto styling upgrades for many 4x4s, SUVs, vans, MPVs, minivans, pickups & off-road vehicles. Break free and have an adventure with our roof tents, awnings and expedition camping gear. Great after-sales service, free UK mainland delivery, full expert fitting service available.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

345 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

Tutte le recensioni

(345)

45 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Perfect customer service

Perfect customer service! After having an issue with a suspected faulty item I ordered 9 months prior they were nothing but help and fast to reply to my concerns and to help fix the issue. Will not hesitate to be a return customer or to recommend them to friends. Thanks :D

31 marzo 2023
Non scritta su invito
Logo di Direct4x4

Risposta di Direct4x4

Thanks for that, lovely to hear. Sorry you had an issue with your item though. -CJ

Valutata 3 stelle su 5

Easy to install, but !

A very good product and easy to install.
I had one problem :
One of the channels that connect the awning to the brackets was dented in which meant the nuts would not slide down, I had to repair this before being able to fit it.

23 marzo 2023
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Risposta di Direct4x4

Thanks for the feedback! Sorry to hear you had an issue with your item, please feel free to contact our support team if you still require assistance. :) -CJ

Valutata 5 stelle su 5

Friendly and helpful staff

Was umming and ahing over one of their swing out rear awnings and wall sets as my vehicle is taller than it’s designed for. Very helpful over the web chat and ended up stopping by the showroom to take a better look and figure out if I could make the awning work with a few modifications. Everyone I dealt with was really friendly and helpful.

22 marzo 2023
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Risposta di Direct4x4

Great comments, thanks! Enjoy your new awning this summer! :) -CJ

Valutata 5 stelle su 5

Side bar

Quality side bars not fitted yet should have contacted direct 4x4 I zoomed in on the photos of the vdubs and thought i was buying wimbo bars different brackets my fault still they are good quality

15 marzo 2023
Valutata 3 stelle su 5

Great products, shame about the fitters

I had some side steps fitted to a disco 5. My dealing with direct 4x4 have all been positive and I'm very pleased with the side steps. Their fitting company however was a total let down, having had a little confusion of the location of the fitting I made my way over to JD Performance where the steps would be fitted. My arrival was unfortunately later than planned due to waiting at direct 4x4 with other customers (I didn't have an issue with this), the fitter however was very rude, telling me that he'd got his "Next Job" in now and basically suggesting I was lying with regards to the reason for the delay. Having spoken with Direct 4x4 regarding this who were very apologetic I let JD performance know how I felt regarding their treatment. The guy there basically said direct 4x4 should have let him know, to which I replied that's no excuse for his attitude to myself but the comments were treated with contempt and he couldn't have cared less. I find this attitude a disgusting way to treat a customer and for that I cannot personally recommend direct 4x4's fitting service unless they use other fitters. That said there are many good reviews,.so I'm pretty sure if all went well there wouldn't have been any of the poor attitude. Direct 4x4's products look good,.and i'd recommend them but I'd have to say to think twice before using their fitting service or simply find another fitter yourself.

6 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

Great service

Staff were very helpful
The steps I ordered were to the standard I expected
Fitting was promptly completed again to a good standard without any fuss

20 febbraio 2023
Valutata 5 stelle su 5

Portable freezer for motorhome

We looked on the website, then contacted them to see if they had the freezers in Stock. We got a swift email reply saying yes and if we wanted to pop along and view them.
They had a selection of 6 different types, the assistant gave us the run down on the spec,s and was knowledgeable about them. We bought the 55litre black unit. Which they delivered out to the bus 🚚 and gave me a hand to lift it in. On the whole a good experience. Helpful staff assisted us to make an informed purchase

6 febbraio 2023
Valutata 5 stelle su 5

1st class service

Great products and customer service was excellent I had side steps fitted was met on my arrival and when the job was done I was taken to check that all was OK, and it was would definitely recommend

7 febbraio 2023
Valutata 2 stelle su 5

Sadly

Sadly . I bought my audi q5 side bords on the 22 December 2022.. but just today 4 February
in garage mechanic try to install them..
And we realise this not that side bords what I bought ..
I live in Ireland .. and the cost for delivery was 150e . I was upset .. but ok . Agreed to pay that extra amount , I really wanted this side steps, and was bought for Christmas present.. But on the delivery day I has to pay again 148e . Some duty charge .. was really upset . As I think .. the delivery price is high enough,
So now 1) my item didn't cost to much, but delivery and duty make price bigger, then product cost
2) there no information about some extra charges could be on delivery
3) I got a wrong side bords
4) I don't know what to do now.. send them back and but delivery was 150 e . ? And customs charges..

4 febbraio 2023
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Risposta di Direct4x4

Hi there. I'm sorry to hear about your issues.

We agree that global shipping costs are high right now and we continue to do all we can to work with our courier partners to find ways to keep this as low as possible.

Unfortunately, we're not in control of local customs and import taxes so we can't help there obviously. However, as far as I can tell, the side steps you ordered were sent out to you, so maybe your mechanic might need some fitting advice from our technical team. I would recommend contacting our customer support team with images of the steps and brackets you received so that we can verify what you actually received and then help from there.

Thanks! :)
-CJ

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