Me acaban de cobrar la suscripción de un año 89,99€ y en la web dice que tengo 30 días para la cancelación después del cobro y la devolución del dinero. Acabo de realizar la cancelación del cobro y m... Leggi di più
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Ein Stern, weil 0 Sterne nicht möglich ist!! Trotz fristgerechter Kündigung meines Kaspersky Abos wurde zu Beginn des Jahres der Jahresbetrag für 2023 von Digital River abgebucht. Die Kündigung wur... Leggi di più
Digital River bucht bei PayPal von meinem Konto 93,- Euro ab für ein PC-Programm, das ich nicht bestellt habe. PayPal belastet mein Girokonto und verweigert die Rückzahlung mit dem Bemerken, dass ich... Leggi di più
I have had an unauthorised payment taken from my PayPal account of £1448.98. Until yesterday I had never heard of Digital River or entered into any transactions with them. Neither have I entered into... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Digital River is trusted by hundreds of brands worldwide to simplify the complexities of international ecommerce sales. For brands, we eliminate the risk and complexity of cross-border selling, enabling them to easily reach new customers around the world. For online shoppers, we make it easier to purchase directly from brands by delivering localized shopping experiences with the currency, language, and payment options they expect. Digital River supports both B2C and B2B sales, whether it’s digital goods, subscription services, and/or physical goods. We also enable fast, reliable, and affordable shipping and returns through one of the industry’s largest global logistics networks. As merchant of record, we are the legal entity responsible for handling online payments and all associated liabilities on behalf of brands. These responsibilities include processing payments, collecting taxes, mitigating fraud, complying with international rules and regulations, and honoring refunds and chargebacks. Shoppers with queries about an online order should contact the brand’s customer service team.
Informazioni di contatto
Dromore House, East Park, V14 AN23, Shannon, Co Claire, Irlanda
- 353-0-61230000
1,3
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Provisional liquidators appointed to…
Provisional liquidators appointed to Irish arm of e-commerce firm Digital River - Fri 31 Jan 2025. Irish Times
31 gennaio 2025
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neuer Betrug
Digital River bucht bei PayPal von meinem Konto 93,- Euro ab für ein PC-Programm, das ich nicht bestellt habe. PayPal belastet mein Girokonto und verweigert die Rückzahlung mit dem Bemerken, dass ich DR zur Abbuchung ermächtigt hätte. Es wird gar nicht berücksichtigt, dass es eine ungerechtfertigte Abbuchung war. Offenbar arbeitet PayPal mit Betrügern zusammen. Aufgrund der massenhaften Beschwerden über unberechtigte Abbuchungen hätte PayPal schon lange die Zusammenarbeit mit DR kündigen müssen.
11 novembre 2024
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Fup og svindel har aldrig haft kontakt…
Fup og svindel har aldrig haft kontakt til firmaet har trukket 719kr fra min paypal
8 ottobre 2024
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I have an automatic yearly payment....l…
I have an automatic yearly payment....l do not know what for. Cannot cancel on their website, it just keeps going round in circles. DO NOT USE THIS COMPANY
27 luglio 2024
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Scammers.
Scammers.
Charged me 224 euro. The order failed. I recieved no order number. I can not ask for a refund as no order was made. But they still took my money. What am I suppose to do
13 giugno 2024
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Auto Renewal of Avast Security Premium that Avast had cancelled
My Windows 7 laptop had became my NON-Internet computer – simply for management of my spreadsheets.
AVAST! replied to an earlier email of mine that
“No refund is due as you’ve missed the 30-day Money Back Guarantee period”
But also commented “The automatic renewal for your subscription has been cancelled.”
On April 29th, I had reason to briefly connect this old W7 laptop on to the Internet in order to access some old printing software that was still linked to my (very old) printer. Purely to create a Royal Mail parcel delivery note.
Then simply switched the online button to OFF.
In the meantime, Avast Security Premium decided BY ITSELF that I now wanted to reinstate my products for virus protection, and instructed DigRiv to debit my Credit Card the full price on it’s renewal date.
But I had been assured in Avast's email that
“”Your subscription will continue through the end of your already paid subscription term, after which it will end and no further renewals will take place.””
So, how dare Digital River Ireland bill the credit card that was no longer going to authorise Avast licence renewals !!
17 maggio 2024
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Risposta di Digital River - Shannon
Hi Lloyd,
Thanks for reaching out! Sorry to hear you’re experiencing this issue.
Digital River is partnering with Avast to act as the merchant of record for Avast's online store. That means we're essentially receiving orders on their behalf and passing them along for fulfillment.
For your speediest path to resolution, we'd recommend contacting Avast's customer support team directly. You can find their contact info here: https://support.avast.com/
If you feel there's anything more the Digital River team can do to support you in resolving this matter, please visit us here https://www.digitalriver.com/shopper-support/.
Unauthorised payment to Digital River Ireland from PayPal.
I have had an unauthorised payment taken from my PayPal account of £1448.98. Until yesterday I had never heard of Digital River or entered into any transactions with them. Neither have I entered into any transactions for this amount of money with anybody. PayPal won't accept that it is a unauthorised transaction. How can a company just take this amount of money from someone's PayPal account?
29 aprile 2024
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Risposta di Digital River - Shannon
Hi Jim,
Thanks for reaching out! Sorry to hear you’re experiencing this issue.
Digital River partners with brands to act as the merchant of record for their online stores. That means we're essentially receiving orders on a brand’s behalf and passing them along for fulfillment.
For your speediest path to resolution, we'd recommend contacting the brand's customer support team directly.
If you feel there's anything more the Digital River team can do to support you in resolving this matter, please visit us here: https://www.digitalriver.com/shopper-support/.
It's a scam, don't touch them.
It's a scam. They take unauthorised payments without notice, my case through Paypal, and I don't even know what it's for, they should be investigated. I have hopefully stopped any further fraudulent charges via my Paypal account.
16 marzo 2024
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Risposta di Digital River - Shannon
Hi Mrs. Valerie Hughes,
Thanks for reaching out! Sorry to hear you’re experiencing this issue.
Digital River partners with brands to act as the merchant of record for their online stores. That means we're essentially receiving orders on a brand’s behalf and passing them along for fulfillment.
For your speediest path to resolution, we'd recommend contacting the brand's customer support team directly.
If you feel there's anything more the Digital River team can do to support you in resolving this matter, please visit us here: https://www.digitalriver.com/shopper-support/.
Acheté Lenovo soi-disant neuf mais il…
En 2020 Acheté Lenovo soi-disant neuf mais il s'est avéré que le disque dur était vieux. J'ai été obligé de le changer et d'en racheter un neuf. Pure arnaque....
13 marzo 2023
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Bij betaling werd mijn order direct…
Bij betaling werd mijn order direct geannuleerd. Geld wel afgeschreven. Hoorde vervolgens niets meer van Digital River. Lijkt op een verdienmodel want het kost me veel tijd en moeite maar heb mijn geld nog niet terug. Een deel van de klanten zal al deze moeite niet nemen…
8 febbraio 2024
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In spite of avast authorising repayment…
In spite of avast authorising repayment over 3weeks ago still no sign of refund
12 febbraio 2024
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Risposta di Digital River - Shannon
Hi Robert,
Thanks for reaching out! Sorry to hear you’re experiencing this issue.
Digital River is partnering with Avast to act as the merchant of record for Avast's online store. That means we're essentially receiving orders on their behalf and passing them along for fulfillment.
For your speediest path to resolution, we'd recommend contacting Avast's customer support team directly. You can find their contact info here: https://support.avast.com
If you feel there's anything more the Digital River team can do to support you in resolving this matter, please visit us here https://www.digitalriver.com/shopper-support/.
Order ram for my laptop .says 48 hour…
Order ram for my laptop .says 48 hour royal mail. 6 days later still no sign of delivery. Put a case Into PayPal for refund. Use amazon you know it will come or easy refund .
15 luglio 2023
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Risposta di Digital River - Shannon
Hi Bill,
Thanks for reaching out! Sorry to hear you’re experiencing this issue.
Digital River partners with brands to act as the merchant of record for their online stores. That means we're essentially receiving orders on a brand’s behalf and passing them along for fulfillment.
For your speediest path to resolution, we'd recommend contacting the brand's customer support team directly.
If you feel there's anything more the Digital River team can do to support you in resolving this matter, please visit us here: https://www.digitalriver.com/shopper-support/.
I ordered 2tb SSD storage
I ordered 2tb SSD storage. 3 days later, with no notification of dispatch, I phoned them. Although they’re located in Ireland, I got someone from a call centre in India. They said that there was a delay because they were out of stock but they were now processing my order. He said there was a problem with logistics when I said that they shouldn’t have taken my order if they were out of stock!!!
Don’t order from these people, they are incompetent. They didn’t even bother to let me know they were out of stock!!!
7 luglio 2023
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Risposta di Digital River - Shannon
Hi John,
Thanks for reaching out! Sorry to hear you’re experiencing this issue.
Digital River partners with brands to act as the merchant of record for their online stores. That means we're essentially receiving orders on a brand’s behalf and passing them along for fulfillment.
For your speediest path to resolution, we'd recommend contacting the brand's customer support team directly.
If you feel there's anything more the Digital River team can do to support you in resolving this matter, please visit us here: https://www.digitalriver.com/shopper-support/.
Eigenlijk verdienen ze helemaal geen…
Eigenlijk verdienen ze helemaal geen ster. Heb software gekocht en kreeg een onbruikbaar nummer. Kan niks met software, maar ze willen wel hun geld. Nooit kopen bij hen.
Goed dat iemand aangifte heeft gedaan bij de politie.
7 febbraio 2023
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I used their MiniTool Partition Wizard…
I used their MiniTool Partition Wizard to add space to C-Drive from D-Drive.
It corrupted the Boot system of the Laptop & the Laptop will not boot up. I had to spend $350 to get the Laptop to work again.
Never Buy Minitool
14 agosto 2022
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Risposta di Digital River - Shannon
Hi Manu,
Thanks for reaching out! Sorry to hear you’re experiencing this issue.
Digital River partners with brands to act as the merchant of record for their online stores. That means we're essentially receiving orders on a brand’s behalf and passing them along for fulfillment.
For your speediest path to resolution, we'd recommend contacting the brand's customer support team directly.
If you feel there's anything more the Digital River team can do to support you in resolving this matter, please visit us here: https://www.digitalriver.com/shopper-support/.
sind die blöd oder gehts nur um Betrug
Eigentlich 0-Stern.
Ich hab im April 2022 Bitdefender empfohlen bekommen und leider über Digital River gekauft. Bestellt für 1 Jahr, dann soll das plötzlich ein Abo sein. Ich find keine Möglichkeit das zu kündigen, aber egal, die VISA Karte läuft dazwischen ab... Nach etlichen Mails bekomme ich die Info, alles storniert, KEINE Abbuchung. Letzten Freitag dann eine Rechnung, nach erfolgreicher Bezahlung soll ich den Dreck neuerlich für 1 Jahr abonniert haben.
Hab denen jetzt eine Frist gesetzt, ansonsten Rechtsanwalt.
DAS IST NUR BETRUG - FINGER WEG VON DIESER FIRMA.
28 aprile 2023
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Sin haber contratado nada me han…
Sin haber contratado nada me han cobrado 29,99€ de manera indebida. Me siento estafado,si no recibo un reembolso denunciaré.
30 aprile 2023
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Schleppende Abwicklung
Freischaltung für Lizenzzahlungen dauern mittlerweile fast ein Woche.
27 marzo 2023
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This company is scamming you…
This company is cheating you with hidden tricks. You think ok I buy this one time to get a solution on a problem. But there is a hidden issue. You think I pay once but next year they take again money from you without any signal or mail... nothing. And try to find how to stop this, it's so hard to get a way of canceling this cheatings. Digital River shame on you!
22 marzo 2022
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Risposta di Digital River - Shannon
Hi José,
Thanks for reaching out! Sorry to hear you’re experiencing this issue.
Digital River partners with brands to act as the merchant of record for their online stores. That means we're essentially receiving orders on a brand’s behalf and passing them along for fulfillment.
For your speediest path to resolution, we'd recommend contacting the brand's customer support team directly.
If you feel there's anything more the Digital River team can do to support you in resolving this matter, please visit us here: https://www.digitalriver.com/shopper-support/.
Purchased a copy of VMWare Fusion via…
Purchased a copy of VMWare Fusion via Paypal and cannot retrieve the license key as Digital River does not recognise the Paypal transaction. Cannot find a way to resolve this on the Website and cannot find a contact phone number as their website is ridiculously difficult to navigate for end user customers.
19 marzo 2023
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Risposta di Digital River - Shannon
Hi Mr. James Wright,
Thanks for reaching out! Sorry to hear you’re experiencing this issue.
Digital River is partnering with VMware to act as the merchant of record for VMware's online store. That means we're essentially receiving orders on their behalf and passing them along for fulfillment.
For your speediest path to resolution, we'd recommend contacting VMware's customer support team directly. You can find their contact info here:
For Support on your order, please log into the Customer Connect Portal: http://customerconnect.vmware.com/login
*Click 'Get Support' under the Support tab
*Under "Non-Technical" select the Problem category "VMware Online Store" and click "Continue Support Request" and the Support Request will be created.
If you feel there's anything more the Digital River team can do to support you in resolving this matter, please visit us here https://www.digitalriver.com/shopper-support/.
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