DID Electrical - Terryland Recensioni 1.380

Great experience! Donal in the Terryland store answered all my questions patiently as I am not the most technologically capable, great help!

Great customer service from Donal, I needed a good microwave so my daddy can make me porridge before school and Donal picked me a great one

Just got my Delivery from DID amazing service and I did all of this over the phone Thursday

Steffy gave us super service with a smile. We hot what we wanted with her help. Many thanks Terryland DID.

I went to the Galway Terryland store to get a new tablet. Steffy greeted me straight away and was very helpful. Great experience

Great service and help in DID

Service and staff very efficient and courteous. John(Pro) very professional.

I had a really good experience at DID Electrical. Steffy was very helpful and approachable, and she answered all my questions patiently without making me feel rushed. She helped me find exactly what I needed and made the whole process easy.

I had a very disappointing experience with DID Electrical in Terryland due to poor customer service and communication throughout.

I was supplied with a Whirlpool washing machine that appeared to be faulty from the outset, as it was leaking a substantial volume of water. When I contacted the store, I was informed that an engineer would first need to assess the machine in my home before a replacement could be issued.

Because of the difficulties I experienced trying to resolve the issue, I requested either a replacement machine or a refund. I was initially informed that, under store policy, replacements or refunds were not available for installed or opened appliances.

I then contacted the Competition and Consumer Protection Commission (CCPC) for guidance regarding my consumer rights under the Consumer Rights Act 2022. Based on the information I received, I raised the matter again with the store manager and was eventually able to arrange a replacement machine within 30 days of purchase.

Unfortunately, what should have been a straightforward purchase became a lengthy and stressful process that required numerous phone calls and emails to resolve.

I also had to repeatedly follow up to obtain a copy of my receipt, and there were communication issues regarding the delivery date and time for both deliveries.

While I acknowledge that faults can happen with appliances, I was very unhappy with how difficult and time-consuming the matter was to resolve.

Spoke with Michael during the week about a TV, went home did some research and the information he gave match, he knows his stuff, I purchased the TV today, I would recommend him for any information you need on a new TV. 5* Service.

We went to DID to get some small appliances and were met by a very knowledgeable sales person whose name was Donal, he could not have been more helpful in our experience. A great credit to DID

We were in to buy air fryer. Steffy was really helpful to show us the air fryer. She gave us detailed instructions of how to use it. She gave us lot of options to choose from and also the discount. We also got covered with additional warranty for the product which was very helpful.

Steefy was very helpful in store. Good experience

Always a pleasure to shop at DID. Just bought a TAPO security camera with no hassle and at a very good price - better than the competitors. Donal was also very helpful, friendly and directed me to the required product with no hesitation.

I bought a hoover and blender off Donal in there, wonderful sales staff and very helpful, large selection of appliances and loads of parking outside.

Donal was very helpful today. He was knowledgeable on the product I was buying and was able to answer any questions I had. Would definitely recommend this store.

My experience in DID Terryland yesterday was great, very helpful staff.

Extremely helpful and very nice staff definitely will buy there again