We had a really great experience at DFS and wanted to give a special mention to Joe, who helped us purchase our new sofa. Joe was friendly, knowledgeable and genuinely helpful from start to fin... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Our experience was great! We were served by Josh. He was professional in every way,but also extremely personable and friendly. He explained everything thoroughly to us,and we are really looking fo... Leggi di più
L'azienda ha risposto
The lady that help us today was very helpful and understanding being im disabled and she was very caring. She went through all the information with us before we brought anything to make sure it was ri... Leggi di più
L'azienda ha risposto
We attended today to look at a new recliner sofa, we were accompanied by Kerry who was extremely helpful, no pressure to sell and answered every question we had. We had to pop home to confirm measurem... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Accessori per mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di divani
- Negozio di fodere e rivestimenti
Scritti dall'azienda
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Scritti dall'azienda
Informazioni di contatto
Charles Watts Way, Hedge End Retail Park, SO30 4RT, Southampton, Regno Unito
- 0333 999 9788
4,9
Eccellente
8K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Risposta di DFS Furniture - Southampton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Adam was extremely helpful when it came…
Adam was extremely helpful when it came down to us making the final decision on what we wanted. Great service. He was very knowledgeable and explained everything to us clearly. Thank you for the coffees and the Amazing Hot Chocolates for our girls. We are really looking forward to getting our new sofas, in approx 7 days!!
1 agosto 2026
Risposta di DFS Furniture - Southampton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
No pressure sale with great customer service
We had excellent service from our visit on Saturday. I wish I could remember the ladies name! Lovely customer service
She helped us with all of our questions when deciding between sofas and mattresses with no pressure. She listened to our quirks and what we really want and was able to guide us in what would suit our needs best. Great experience and bought both with DFS with our needs met and without needing to look elsewhere!
2 agosto 2026
Risposta di DFS Furniture - Southampton
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
The member of staff Fisa who served us…
The member of staff Fisa who served us was sooo helpful. Very welcoming and not pushy at all Very knowledgeable and went out of her way to make sure giving us the correct info.
3 agosto 2026
Risposta di DFS Furniture - Southampton
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Great new suite ordered
Joshua was helpful informative and honest when we were ordering our suite. He explained all the options and choices we had. We felt valued and that we had made a good choice.
3 agosto 2026
Risposta di DFS Furniture - Southampton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
We visited 4 different showrooms today…
We visited 4 different showrooms today on the complex and Josh your sales advisor was by far the most pleasant assistant. Helpful but not pushy. We very much appreciated not being harassed.
3 agosto 2026
Risposta di DFS Furniture - Southampton
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
A company who arranges delivery after…
A company who arranges delivery after being chased to do so and after the agreed timeframe..then on the delivery date does not turn up because of a so called glitch on the system. Shocking they do not even let you speak to the branch of order...72 hours wait.
3 agosto 2026
Non scritta su invito
Risposta di DFS Furniture - Southampton
Good Afternoon Cathryn,
Thank you for taking the opportunity to write us a review, we welcome any feedback.
We are very sorry to hear that you are experiencing a delay with your furniture. We understand that delays can be incredibly frustrating and we apologise for any inconvenience this may have caused.
I have raised this internally with the relevant department to ask them to call and discuss the issue further with you, I can assure you it's not how we like to treat our customers. Apologies again for any inconvenience caused.
Kind Regards,
Lorraine E
DFS Central Customer Support
Valena was amazing
Valena was amazing! Answered all our questions, and remembered us the next day when we went back to make our purchase
2 agosto 2026
Risposta di DFS Furniture - Southampton
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Faiza was lovely
Faiza was lovely - not at all pushy and understood our requirements. Also it was quite near closing time but the staff were happy to help us with our order.
1 agosto 2026
Risposta di DFS Furniture - Southampton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Great service
We had a great experience today in DFS. Kerry was extremely helpful and enthusiastic. A valuable salesperson.
31 luglio 2026
Risposta di DFS Furniture - Southampton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
All good Harry was great
30 luglio 2026
Risposta di DFS Furniture - Southampton
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Harry was very polite remembered us…
Harry was very polite remembered us from last week
Answered all our questions
30 luglio 2026
Risposta di DFS Furniture - Southampton
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Harry was great and we are very happy…
Harry was great and we are very happy with our purchase and service and how quick it was. Thanks
30 luglio 2026
Risposta di DFS Furniture - Southampton
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Simple straight Forward Experience …
Simple straight Forward Experience Darren the sales Person who dealt with us was so Helpful and Patient he is a Credit too the Store
Will Defiently Reccommend
30 luglio 2026
Risposta di DFS Furniture - Southampton
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Helpful staff
Clean, fresh store, nicely laid out. No pushy sales but staff available and willing to help
30 luglio 2026
Risposta di DFS Furniture - Southampton
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
10/10
Adam was amazing, so knowledgeable and helpful. He explained every single detail to us so well not only about the product itself but all of our options with cover and payments. He gave us his honest opinion and was so personable. Thank you again for all your help.
28 luglio 2026
Risposta di DFS Furniture - Southampton
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
The person who helped us purchase our…
The person who helped us purchase our new sofa set and furniture set was very helpful, knowledgeable and clear. This was an easy and exciting experience.
29 luglio 2026
Risposta di DFS Furniture - Southampton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very friendly staff and took the…
Very friendly staff and took the trouble to explain how everything looks very happy thank you
29 luglio 2026
Risposta di DFS Furniture - Southampton
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Very helpful full staff very knowledgeable
Very helpful full staff showed us lots colours
28 luglio 2026
Risposta di DFS Furniture - Southampton
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
We were welcomed by the lovely Faiza
We were welcomed by the lovely Faiza, who was patient with us choosing. After we purchased the sofa, we were offered a coffee. Thank you for your service Faiza.
20 luglio 2026
Risposta di DFS Furniture - Southampton
Hello Daisy,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.