The staff are knowledgeable and friendly, but leave you to look round rather than pushing you to buy. When we did find the sofa we wanted they were able to answer any questions we had. The customer... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
We had a great experience — the salesman was friendly, helpful, and really easy to talk to. There was no hard‑sell pressure at all, which made the whole process feel relaxed and comfortable. He gave... Leggi di più
L'azienda ha risposto
Ansolutely flawless from walking in and not getting hassled and when we decided what we wanted the salesman was 💯
L'azienda ha risposto
Looked around a few sofa showrooms, but none seemed to have the recliners we liked! We made a 3rd visit back to DFS, spoke with your sales assistant. He was very helpful, explaining everything we a... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Accessori per mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di divani
- Negozio di fodere e rivestimenti
Scritti dall'azienda
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Scritti dall'azienda
Informazioni di contatto
Fornham Street, S2 4AL, Sheffield, Regno Unito
- 0333 999 9835
4,9
Eccellente
3K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Visited the local store
Visited the local store. Was greeted by very friendly staff then left to browse around the store at our leisure.
4 luglio 2026
Risposta di DFS Furniture - Sheffield
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Staff were very helpful and made things…
Staff were very helpful and made things really easy
22 luglio 2026
Risposta di DFS Furniture - Sheffield
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Risposta di DFS Furniture - Sheffield
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
No pressure sales just happy to answer…
No pressure sales just happy to answer any questions. Plenty of parking.
21 luglio 2026
Risposta di DFS Furniture - Sheffield
Hello Adam,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
No hassle good customer service very…
No hassle good customer service very pleasant staff.
18 luglio 2026
Risposta di DFS Furniture - Sheffield
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Likeable competant chap
19 luglio 2026
Risposta di DFS Furniture - Sheffield
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Excellent service
Excellent service. Left very happy with a great deal and a gorgeous sofa soon to arrive! Would highly recommend.
19 luglio 2026
Risposta di DFS Furniture - Sheffield
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
The chap the helped us new what he was…
The chap the helped us new what he was talking about, full of information
11 luglio 2026
Risposta di DFS Furniture - Sheffield
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great customer service
The staff were really friendly and helpful, there was a great choice and reasonable prices. Keep up the good service 😊
17 luglio 2026
Risposta di DFS Furniture - Sheffield
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Fast, Efficient and Friendly Experience
The woman who served me was friendly, well mannered, professional and informative. The whole experience was fast and efficient but with a friendliness that comes with great customer service.
16 luglio 2026
Risposta di DFS Furniture - Sheffield
Hello Louise,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Took a trip down to dfs today to have a…
Took a trip down to dfs today to have a browse as I wasn't entirely sure on what sofa I wanted, I was greeted by Kev who was more than helpful, advised with his knowledge about what suited me and my family most, really helpful and attentive, great experience and can't wait for delivery, thank you 😊
13 luglio 2026
Risposta di DFS Furniture - Sheffield
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
The customer service chap was very…
The customer service chap was very helpful and knowledgeable
12 luglio 2026
Risposta di DFS Furniture - Sheffield
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Quality of service and helpfulness of…
Quality of service and helpfulness of the two members of staff we spoke to were top notch
11 luglio 2026
Risposta di DFS Furniture - Sheffield
Hello,
Thank you for sharing your great review with us.
Kind regards
Holly M
DFS Customer Support
We had a great experience
We had a great experience — the salesman was friendly, helpful, and really easy to talk to. There was no hard‑sell pressure at all, which made the whole process feel relaxed and comfortable. He gave us plenty of time to discuss things privately, answered every question clearly, and supported us in making the right decision without pushing.
Overall, a genuinely positive and professional experience.
11 luglio 2026
Risposta di DFS Furniture - Sheffield
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Attentive server
4 luglio 2026
Risposta di DFS Furniture - Sheffield
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Brilliant customer service very…
Brilliant customer service very friendly and helpful answered all our questions we had and helped us find our new sofa
3 luglio 2026
Risposta di DFS Furniture - Sheffield
Hello Bradley,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Extremely Disappointing
Extremely disappointing experience from start to finish. We bought a sofa from the DFS Sheffield Fornham Street store after being specifically assured by our sales adviser, Kevin, that because we were purchasing for a new-build property with no confirmed completion date, we could change the delivery date provided we gave at least two weeks' notice.
When our completion date changed, I contacted DFS over five weeks before the scheduled delivery, only to be told the date couldn't be changed. This was the complete opposite of what we had been told before purchasing.
After numerous calls to Customer Services, a visit to the store, and waiting nine days for a promised callback from Store Manager David Cowling, the only solution offered was to cancel and reorder the sofa for the date we needed—but only if we paid an extra £200.
I eventually escalated the complaint to the CEO's office after getting nowhere through the normal channels. Even then, despite being promised a response within 1–2 working days, I received nothing and had to chase again.
Misleading sales advice, poor communication, broken promises, and no willingness to take responsibility or put things right. I expected far better customer service from DFS and would not recommend this store based on my experience.
8 luglio 2026
Non scritta su invito
Risposta di DFS Furniture - Sheffield
Good Morning Heidi,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
I can only apologise on behalf of DFS for the issues surrounding your delivery and the lack of communication with your order, I can appreciate this situation must have been incredibly frustrating.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 1.
Kind Regards,
Lorraine A
DFS Central Customer Support
Great service
7 luglio 2026
Risposta di DFS Furniture - Sheffield
Hello Josie,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Excellent experience
Excellent experience, really straight forward and got all the information we needed.
8 luglio 2026
Risposta di DFS Furniture - Sheffield
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
helpful and thorough young lady
A young lady who dealt with our sale was very friendly not pushy and thorough ,would highly recommend 👌
5 luglio 2026
Risposta di DFS Furniture - Sheffield
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.