Mo was fantastic. He was patient, ran through a number of options and helped us choose a sofa that would make the most of our limited space. We are delighted with our purchase and excited for delivery... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Such amazing customer service from Sara! She helped us look at a large number of sofas and was kind, patient and friendly at all times. We came back again 2 days later and she remembered us! Wasim the... Leggi di più
L'azienda ha risposto
Samir was extremely helpful and patient with us. We visited several times and were unsure about our decision, but he was always friendly and happy to help. Really appreciated his excellent customer se... Leggi di più
L'azienda ha risposto
Really positive experience purchasing our new sofa from DFS in New Malden. From the moment we walked through the doors, the whole experience was relaxed and welcoming — no pushy salespeople or b... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Accessori per mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di divani
- Negozio di fodere e rivestimenti
Scritti dall'azienda
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Scritti dall'azienda
Informazioni di contatto
Burlington Road, Shannon Corner Retail Park, KT3 4RP, New Malden, Regno Unito
- 0333 999 9769
4,9
Eccellente
5K recensioni
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Le persone hanno visualizzato anche
Excellent customer service
We were welcomed by Lloyd and explained we just wanted to look around. Lloyd left us to do just that popping back to add information about the sofas we saw and then leaving us to try out many at our leisure. He was always available but not over attentive. Perfect customer service.
9 luglio 2026
Risposta di DFS Furniture - New Malden
Hello Andrew,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Excellent experience.
Very efficient member of staff who listened to our needs and advised with good knowledge. Very welcoming to my family.
8 luglio 2026
Risposta di DFS Furniture - New Malden
Hello,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Risposta di DFS Furniture - New Malden
Hello Cal,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Dangerous product & zero support
We bought the recliner sofa from DFS, and it has turned out to be the worst purchase we’ve ever made. Just recently, it suddenly started burning and smoking completely out of nowhere — there was no electrical fault nearby, no heat source, nothing that could have caused it. It was absolutely terrifying and could have easily led to a serious fire.
We’ve been going back and forth with DFS for ages now to get this resolved. We’ve shared all the details, explained the safety risk, and provided photos, but there has been absolutely no progress at all. They keep passing us between different teams, giving us generic replies, and refusing to take any real responsibility. It feels like they just don’t care about the danger their product caused or the stress we’ve been put through.
I would strongly advise anyone looking for furniture to avoid big chains like this and go to an independent business instead — at least they actually value their customers and stand behind what they sell. This level of negligence and poor customer service is unacceptable.
4 luglio 2026
Non scritta su invito
Risposta di DFS Furniture - New Malden
Good afternoon Qavi,
Thank you for taking the time to share your experience with us, we are ever so sorry to hear of the difficulties experienced with the furniture and level of service received following on from this. I can assure you we treat such claims and safety risks very seriously.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 4.
Kind Regards,
Holly M
DFS Customer Support
Risposta di DFS Furniture - New Malden
Hello Nathan,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great customer service from Lloyd
Great customer service from Lloyd, he made the whole process fun and easy.
7 luglio 2026
Risposta di DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Very polite and informative staff.
6 luglio 2026
Risposta di DFS Furniture - New Malden
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Good customer service
5 luglio 2026
Risposta di DFS Furniture - New Malden
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Risposta di DFS Furniture - New Malden
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very warm welcome from hole team and…
Very warm welcome from the whole team and very smooth work from Chelsea 🥂🥂
5 luglio 2026
Risposta di DFS Furniture - New Malden
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The salesman was excellent advice very…
The salesman was excellent advice very well and did his job very well excellent service
5 luglio 2026
Risposta di DFS Furniture - New Malden
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great service and a good selection
Great service and a good selection, reasonable prices!
5 luglio 2026
Risposta di DFS Furniture - New Malden
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great service
We received excellent service from start to finish. We were made to feel comfortable throughout and were even able to complete the purchase while sitting on the sofa we were buying, which made the experience very relaxed.
Everything was explained clearly, and we were provided with all the options available to help keep our new sofa clean and looking its best for as long as possible. Overall, a great experience with friendly and knowledgeable service.
4 luglio 2026
Risposta di DFS Furniture - New Malden
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Everyone in store were so nice and…
Everyone in store were so nice and helpful, especially Samir and Mo. They would come over answer all questions and then leave you to look around so you never felt pressured. Great experience and amazing sofas
3 luglio 2026
Risposta di DFS Furniture - New Malden
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Your staff taking so much time to help…
Your staff taking so much time to help us in all ways and to make a decision that we are happy with.
2 luglio 2026
Risposta di DFS Furniture - New Malden
Hello Sarah,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Excellent sales assistant
Excellent customer services. Was not rushed and everything was explained patiently and in detail. Felt very comfortable making the purchase. The range of sofas and options are excellent. Sofas very comfortable. The sales assistant was very patient efficient and softly spoken and felt comfortable going through the purchasing process.
24 giugno 2026
Risposta di DFS Furniture - New Malden
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Risposta di DFS Furniture - New Malden
Hello Shirlene,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Originally wanted to buy a sofa that…
Originally wanted to buy a sofa that was on clearance, had asked a question about it that i apparently had to wait for the manager to get back to me about and left my phone number. Not only did I not get a call but the next time I went in store to purchase it anyway the store had sold it. I was then told that as a result of the issue they would put a note on this order to try and get me the sofa earlier than the normal delivery time. The delivery time has now been extended from the original date of 02/07 to 23/7 so not only did I not get the delivery earlier I now have to wait an additional 3 weeks. Terrible service all round.
2 aprile 2026
Risposta di DFS Furniture - New Malden
Good morning,
Thank you for taking the time to share your feedback, its always greatly appreciated. Majority of the furniture is hand made to order, a delivery time will apply and we assure you it will be worth the wait!
With the ex-display/ clearance stock in store, as the customer is able to purchase the items straight away in store and in most cases take it home the same day, stock is first come, first served. Unfortunately if the furniture was not secured we are unable to hold it due to the demand, I can only apologise for any inconvenience this may have caused you.
Kind regards,
Lia
DFS Customer Support
Risposta di DFS Furniture - New Malden
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great experience
Great experience, thank you.
Samic has been very helpful, explaining in full the deals and sofa features and T&C's.
Fully appreciated the patience and the manners.
27 giugno 2026
Risposta di DFS Furniture - New Malden
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
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