Excellent service from Fahima! She explained the entire process from start to finish and covered everything, from placing the order to caring for and maintaining the sofas. I honestly can't reco... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The store manager, FAHIMA, was a great person, and I was really happy with how he dealt with my friends and me when we entered the Luton showroom. He was very kind and professional, showing us the bed... Leggi di più
L'azienda ha risposto
We were able to walk around without staff following. Relaxed browsing makes it a better experience. Customer service was very good when needed.
L'azienda ha risposto
We visited DFS Luton to test out some sofas we’d seen online. The range in store was very impressive so we were able to try a good variety of options. We ended up buying a corner sofa and armchair,... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Accessori per mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di divani
- Negozio di fodere e rivestimenti
Scritti dall'azienda
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Scritti dall'azienda
Informazioni di contatto
Unit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD, Luton, Regno Unito
- 0333 999 9821
4,9
Eccellente
2K recensioni
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Le persone hanno visualizzato anche
Ordering online was really easy
Ordering online was really easy. I also went to my local store to look at the chair to make sure sure it was right for me. The staff were friendly and helpful.
DFS Chaul End Lane Luton thanks
28 gennaio 2026
Risposta di DFS Furniture - Luton
Good afternoon Vals,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Risposta di DFS Furniture - Luton
We're happy to hear that our sales person was efficient. We appreciate your feedback and your time.
Kind regards,
Vanessa
DFS Customer Support
Amazing Service!
Very helpful staff, Joseph was 10/10. Explained the payment plan wonderfully!
2 febbraio 2026
Risposta di DFS Furniture - Luton
We appreciate you taking the time to leave us this fantastic review! We're so happy to hear our staff were helpful and explained everything well.
Kind Regards.
Vanessa
DFS Customer Support
the base is damaged so i will come to…
the base is damaged so i will come to the caul end store in hatters way to show proof of damage when i have time to come
24 gennaio 2026
Risposta di DFS Furniture - Luton
Good morning Mrs Khan,
Thank you for your review, we are sorry to hear your furniture is damaged. If you could please send images via our contact from online we will ensure this is looked into as soon as possible for you.
Kind Regards,
Holly M
DFS Customer Support
Professional and kind sellers
Professional and kind sellers. Explained all aspects of purchase. I would buy other furniture there if I need one. Highly recommended
1 febbraio 2026
Risposta di DFS Furniture - Luton
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Excellent service
We were served by Henna when we visited the store today. She was very accommodating, attentive and informative. Her helpful and friendly service made us feel welcome and we felt confident in our purchase. We are hopeful we will have the same experience with the delivery and installation of our furniture.
1 febbraio 2026
Risposta di DFS Furniture - Luton
Thank you for your review. We're happy to hear that you felt welcome and confident in your purchase, due to the accommodating and informative service you received. We appreciate your feedback and hope you enjoy your new furniture!
Kind Regards,
Vanessa
DFS Customer Support
Risposta di DFS Furniture - Luton
We appreciate you sharing your feedback and are so glad to hear you received great customer service and a thorough explanation.
Kind Regards,
Vanessa
DFS Customer Support
Risposta di DFS Furniture - Luton
We appreciate you sharing your positive experience with our team; we are so glad our service met your needs. Thank you!
Kind Regards,
Vanessa
DFS Customer Support
Henna delivered excellent customer service.
Henna was very helpful and delivered excellent customer service when we bought a new sofa.
29 gennaio 2026
Risposta di DFS Furniture - Luton
Good Afternoon Mark,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Henna.
Kind Regards,
Jordan
DFS Customer Support
Friendly and knowledgeable staff
27 gennaio 2026
Risposta di DFS Furniture - Luton
We appreciate you taking the time to leave us a 5-star rating. We're so happy to hear you found our staff helpful!
Kind Regards,
Vanessa
DFS Customer Support
Good buying expeirience…
The total purchase was made so simple and understanding
by the salesman. Very polite and explained everything we needed to know.He made it very easy and helpful.
27 gennaio 2026
Risposta di DFS Furniture - Luton
Good Afternoon Steve,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Risposta di DFS Furniture - Luton
Good Afternoon Caroline,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The service was brilliant
19 gennaio 2026
Risposta di DFS Furniture - Luton
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great sales assistant
Good advice from the salesman, and no high pressure sales. Listen to what we needed, showed us some alternatives and gave great advice
24 gennaio 2026
Risposta di DFS Furniture - Luton
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Amazing service
Usmaan helped us and was very patient with us, we managed to find the sofa unit and got the best feature for it.
Thank you
14 gennaio 2026
Risposta di DFS Furniture - Luton
Good Morning,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Well, what can I say!
Well, what can I say! Fahima was absolutely amazing from start to finish. She was so patient and calm, really taking the time to listen to exactly what I was looking for. She helped me navigate leather samples and measurements with total ease, guiding me through the process step-by-step with zero pressure and plenty of knowledge. Outstanding service so far - now the excited wait for my sofa to arrive begins!
22 gennaio 2026
Risposta di DFS Furniture - Luton
Good afternoon Nigel,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Great and professional
21 gennaio 2026
Risposta di DFS Furniture - Luton
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
There was no hard sale
There was no hard sale - When we were ready the sale staff was very helpful- explained clearly what was on offer .
20 gennaio 2026
Risposta di DFS Furniture - Luton
Good afternoon Julie,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Really great experience in DFS today
Really great experience in DFS today. I bought a great sofa with the much needed help from the lovely Fahima. Fantastic customer service, super friendly and informative.
19 gennaio 2026
Risposta di DFS Furniture - Luton
We're happy you had such a great experience in store and found the perfect sofa. We appreciate your kind words regarding the assistance you received.
Kind Regards,
Vanessa
DFS Customer Support
The lady who helped us was very kind…
The lady who helped us was very kind and helpful
18 gennaio 2026
Risposta di DFS Furniture - Luton
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
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