My visit to the Tollcross store was fantastic. I spoke with Nikki who was extremely helpful and professional. She provided an amazing service from start to finish. Her knowledge of the products and fa... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
My experience was amazing, the man that served us was very whitty and funny and made the experience that much better, he spoke though all of the gadget features of the couch and showed us how to w... Leggi di più
L'azienda ha risposto
Member of staff Nikki couldn't of been more helpful. Told her what we were looking for and showed us around explaining about beds and mattresses. Purchased a bed and mattress and paperwork done within... Leggi di più
L'azienda ha risposto
Nikki in Tollcross Branch was amazing. Nothing was too much bother. She explained everything in relation to suite and pre sales and post sale service after looking for a new suite for months the final... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Accessori per mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di divani
- Negozio di fodere e rivestimenti
Scritti dall'azienda
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Scritti dall'azienda
Informazioni di contatto
London Road, Furniture Park, G32 8NS, Glasgow, Regno Unito
- 0333 999 9812
4,9
Eccellente
13K recensioni
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Le persone hanno visualizzato anche
Great experience
Very good experience looking at different sofas and chairs
Nicki really went out of her way to inform us of different choices of the sofa style we wanted and advised us
7 agosto 2026
Risposta di DFS Furniture - Glasgow
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Risposta di DFS Furniture - Glasgow
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
I received excellent service from…
I received excellent service from Stuart. He explained everything in detail which helped me in making my choice of sofa. Hassle free 10/10 👌
2 agosto 2026
Risposta di DFS Furniture - Glasgow
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Risposta di DFS Furniture - Glasgow
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
My experience was great from when I…
My experience was great from when I walked into the shop until my sofa and chair was delivered. It was a pleasant experience from start to finish.
30 luglio 2026
Risposta di DFS Furniture - Glasgow
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great service and credit options are…
Great service and credit options are fantastic. Love the cleaning kit too!
6 agosto 2026
Risposta di DFS Furniture - Glasgow
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
great customer service
5 agosto 2026
Risposta di DFS Furniture - Glasgow
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Smooth easy process and good customer…
Smooth easy process and good customer service in store
6 agosto 2026
Risposta di DFS Furniture - Glasgow
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
10/10 Service
Hazel was brilliant from start to finish. She was very knowledgeable, kept me well informed throughout, and was polite, friendly, and professional. Hazel answered all of my questions clearly and made the whole experience straightforward. I really appreciated the great service.
5 agosto 2026
Risposta di DFS Furniture - Glasgow
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great service staff member was friendly…
Great service staff member was friendly and very helpful and provided loads of information
2 agosto 2026
Risposta di DFS Furniture - Glasgow
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Risposta di DFS Furniture - Glasgow
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Scot was Very friendly ,excellent…
Scot was Very friendly ,excellent communication and detailed explanation regarding our choices.we felt greatly helped and relaxed throughout can’t wait to receive our beautiful sofa soon .
4 agosto 2026
Risposta di DFS Furniture - Glasgow
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Excellent Customer Service; professional and friendly.
Stuart was knowledgeable and helpful, striking the right balance between sharing information and securing a sale. We appreciated the fact that Stuart was on hand to assist us, whilst giving us space to browse.
4 agosto 2026
Risposta di DFS Furniture - Glasgow
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Really helpful and not pushy
Scot was really helpful, took his time and explained all options. Not pushy at all, unlike some places.
4 agosto 2026
Risposta di DFS Furniture - Glasgow
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
Deep was an excellent help
4 agosto 2026
Risposta di DFS Furniture - Glasgow
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Staff member Nikki was excellent
Member of staff Nikki couldn't of been more helpful. Told her what we were looking for and showed us around explaining about beds and mattresses. Purchased a bed and mattress and paperwork done within 10 minutes, quick and efficient. Very happy with Nikki, she was great
3 agosto 2026
Risposta di DFS Furniture - Glasgow
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Nikki.
Kind Regards,
Jordan
DFS Customer Support
My experience was excellent from start…
My experience was excellent from start to finish. The ordering process was straightforward, communication was clear. I particularly appreciated how smooth and hassle-free the entire process was. The quality of the chairs and other items met my expectations, and the overall customer service made the experience even better.
The company is doing well by making the buying process simple, keeping customers informed.
4 agosto 2026
Risposta di DFS Furniture - Glasgow
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very good service from worker
Very good service from worker. She was very knew all about the product and was very helpful. What I liked about the experience was I was not rushed and was able to browse.
3 agosto 2026
Risposta di DFS Furniture - Glasgow
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
We had our suite delivered on…
We had our suite delivered on 18/07/2026 (Order Number 69ZDT7480) after a few days we noticed that one of the seat pads on the sofa had insufficient padding which left the seat sagging and the material wrinkling.I contacted customer services and sent photographs showing the problem. A technician was sent out and a piece of foam underneath the springs.The next day I received a phone call from the store manager informing us that there was no fault with the 2 seater sofa. I have since had a second phone call from the same manager stating we would have no further correspondence from DFS regarding our complaint.Why would a DFS Technician spend hours in my home stripping down the base of the sofa and fitting thick foam underneath the springs if they deemed the unit had no faults.
22 luglio 2026
Non scritta su invito
Risposta di DFS Furniture - Glasgow
Good Morning,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received. I can completely understand your concerns if the goods received were not as anticipated, this is very disappointing to hear.
As your items do come with certain warranties when a fault is highlighted our service engineers will aim for a first touch resolution every time. Our service engineers are upholstered by trade and all repairs are done to a factory standard.
I have raised this with the relevant team and I have asked the team to contact you to discuss this further.
Kind Regards,
Lorraine E
DFS Central Customer Support
Risposta di DFS Furniture - Glasgow
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
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