DFS Furniture - Croydon Recensioni 

The sales girl obviously wasn’t knowledgeable as we ordered a sofa and chose the colour legs off our last order from when we had brought two sofa’s excact model and colour or so we thought about a year before.
The delivery guys just dumped the sofa in the house and drove off. Didn’t unpack it or put the legs and on or I would have realised it was the wrong colour legs which don’t match our furniture! Apparently things have changed since we brought our past sofas and we were told if you look online you will see, but we visited the store so surely the girl serving us should have pointed this out.
Customer service were not helpful and we are being made to pay extra for the legs. We are not happy and would not recommend DFS to anybody. Surely you could of changed the legs as a goodwill gesture seeing as your staff are not equipped with knowledge!

My experience was lovely. The staff that attended to me was very efficient, helpful, patient, respectful and welcoming. On a scale of 1 to 10, I would give him a 10

The customer service team were excellent from start to finish. Staff were friendly, patient, and clearly knew what they were doing. Every question was answered properly, and nothing felt rushed. It’s rare to find a team that genuinely listens and makes you feel valued, but they managed it. A really smooth and stress‑free experience.

Helpful, efficient overall a very good service

The customer service by the sales assistant was amazing ten out of ten very helpful indeed 😀

I popped in on Monday and Kush was helping me.
he listened and took onboard everything I said I was looking for.
he showed me about the store and I ended up testing out several of the reclining chairs and sofas, which was a first time experience for me and so much so I went back today Tuesday and had some more time in the 3 I had ringed.
Kush again served me and has got used to my humour and questions about this n that to do with making the right choice.
I shook hands on one then changed my mind and Kush was great about it and the paperwork not being done so far was changed.
The down payment and the pay in installments is really good and helps me budget over a few years.
Thanks to your very good customer service in the person of Kush got you a sale.

Today I made my second purchase at DFS Croydon store, since many years ago when I purchased my current sofà set. Kush assisted me and I have been really impressed by his professionalism, kindness and politeness. He offered me a drink, patiently answered all my questions and gave me all the necessary information. After I left the store I called back to ask further questions and again he has been very helpful. It was also a great pleasure to deal with such a nice smiling and calm person. A mention to the manager too and the Customer Service on the phone who answered all my questions prior placing the order. Thank you Croydon store.

My experience was wonderful. The lady who dealt with me was very efficient, professional and very helpful.

The customer service was excellent. Every staff member was happy, friendly and helpful.

The staff were very attentive and helpful.

Lovely staff. Great sofa. Experience was smooth and simple.

The staff was very helpful and patient and gave clear explanations.

Extremely well customer services

Sales person was very friendly and helpful.

The staff was friendly, professional and informed us about our purchase.

Have happy not pushing to selling other products

Plenty of good quality of products with variety of choice to make and also very good interractive,well informed staff (Mr.Peter).Thumbs up....

Joy was very helpful in chosing many sofas and we finally decided.
He was very calm and precise and knowledgeable.

Lots of choice and swatches available. Really helpful advisor, Peter made the experience easy and pleasant.