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Valutata 5 stelle su 5

I’ve been renting through Dex for few years now and I find their staff to be amazingly nice and kind people! No exceptions. Especially I have to extend my thanks to Renee. An absolute gem. She contact... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

​"I can’t thank Rennee enough for helping me find the perfect property! She made the entire process seamless, stress-free, and incredibly efficient. Her expertise, patience, and dedication to finding... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

DEX and Renee my property manager was super helpful in showing me all the available properties in the area that matched my criteria. She showed me all the rooms and gave me great insight into the lo... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

Hi, I'm Raymond, new dex guardian in kedge house Tiller Road from 04 April 2025 to now. Based on my limited experience, I think Dex should be commended and encouraged for its respect for human life.... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Azienda per la gestione delle proprietà immobiliari
  2. Manutenzione immobiliare

Scritti dall'azienda

DEX Property Management are one of the UK’s leading Property Guardian providers. We take on empty properties, often in great, central, locations and convert them into unique, affordable living spaces for Property Guardian to live and thrive in.


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

71 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,0

Tutte le recensioni

(71)

23 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I had a very good experience with Dex,

I had a very good experience with Dex,
especially with Resh, she’s always been reliable and ready to answer my questions. Very polite and respectful during her inspections.

Many thanks 🙏
Yuki

4 novembre 2025
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Risposta di Dex Property Management

Thanks for sharing your DEX experience with us, Yuki. We are glad you found our support helpful, and we’ll be sure to pass on your feedback to Resh and the whole team.

Valutata 5 stelle su 5

Quick response

Quick response

15 ottobre 2025
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Risposta di Dex Property Management

Thanks Kenneth. We strive for efficiency and genuinely appreciate your feedback regarding your experience.

Valutata 1 stelle su 5

Its a scam be careful.

Its a scam be careful.

21 agosto 2025
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Risposta di Dex Property Management

Hi Marvin,

We are sorry to hear about your experience. At Dex, we take the safety and well-being of our guardians and properties very seriously, which is why we require every prospective guardian to complete a thorough vetting process and undergo a range of checks as part of the application, which they must pass. It’s disappointing when an applicant does not meet the necessary criteria, but it is essential for us to adhere to these standards.

If you have any further questions or need clarification, please contact us directly.

Best regards,
DEX

Valutata 1 stelle su 5

£1000 for unliveable rat infested flat

£1000 for unliveable rat infested flat. Do not use this company at any time.

21 maggio 2025
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Risposta di Dex Property Management

Hi Jim,

We are sorry that you had a negative experience with us. At DEX, we are committed to providing excellent service to our customers, and we want to address your concerns. While we responded to your maintenance requests on the same day and promptly scheduled pest control, we understand that this may not have met your expectations.

If you would like to discuss your situation further, please contact us directly, and we will do our best to assist you.

Best regards,
DEX

Valutata 3 stelle su 5

Encouragement

Hi, I'm Raymond, new dex guardian in kedge house Tiller Road from 04 April 2025 to now.
Based on my limited experience, I think Dex should be commended and encouraged for its respect for human life. This is contrary to my previous rentals. The space Dex offers for a single bed flat elsewhere is divided into three or even four bed flats and expensive price each single room. If tenants took their accommodations at Dex even a little seriously, I think there would be fewer complaints about maintenance. However, I express regret that their housing offers don't even allow for children. Regardless, for the rest of us, Dex is to be encouraged.

4 aprile 2025
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Risposta di Dex Property Management

Thanks for sharing, Raymond. We’re glad to hear that your experience to date as a DEX guardian has been positive, and we appreciate your feedback. Welcome to the DEX community!

Valutata 1 stelle su 5

Very negative experience. Awful communication

Very negative experience. Boyd and Desilava's communication is awful. You often get no response, or they ask me to send my details which I have already sent over. Then they go quiet. Ads are still 'live' but then you find out the property is gone. Still the property is listed on Findaflat / SpareRoom.

15 aprile 2025
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Risposta di Dex Property Management

Hi Jonathan,

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. It’s always our goal to provide efficient and high-quality service. We handle many enquiries daily, and because we operate on a first-come, first-served basis, properties can become unavailable very quickly. Additionally, some properties that were previously off the market may become available again, which is why they may reappear. If you would like to discuss this matter further, please feel free to contact us directly.

Best regards,
DEX

Valutata 1 stelle su 5

Absolutely awful organisation

I was head guardian at a Dex property for two and a half years. These people are the worst collection of cowboys and charlatans imaginable, and as a prospective guardian or property owner I would run an absolute mile from them.
The majority of the employees at Dex are completely incompetent and utterly disinterested. They ignore almost all attempts to report maintenance and other issues with the property. We regularly had no heating and hot water for weeks on end over the winter. The employees even seemed annoyed that we were reporting it. All the white goods that they provided were broken/non functional and were never fixed.
Eventually there was an ongoing incident whereby a new guardian moved into one of the buildings on site and started stealing from the other guardians, and using illegal substances in the property. This was all proven and reported to Dex, who did nothing. I eventually moved out after having had several hundred pounds worth of my possessions stolen.
Just an awful, awful organisation.

19 maggio 2024
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Risposta di Dex Property Management

Hi Ben,

Thank you for sharing your thoughts with us. We're genuinely sorry to hear that you feel this way, especially since we parted ways some time ago.

DEX strives to provide a high level of service to everyone. If you have any further questions or concerns, please feel free to reach out directly, and we'll do our best to address them.

Best regards,
DEX

Valutata 5 stelle su 5

DEX propierties

DEX does a really good job helping people live in affordable places in this day economy. Only small complain, when they start arranging the viewings they didn't let us know with enough time to clean and present the place. I understand that they are allow to do surprise checks but it's a different thing to have people from outside the organisation that we have no knowledge of just opening your door and getting in the place you live. Other than that the whole team that does maintenance and management are lovely and always in the best mood to help, really great experience.

25 febbraio 2024
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Risposta di Dex Property Management

Thank you for leaving this review, Mel, and for your constructive feedback. Please know that this has been shared with the team, and your lovely words have made our day. We're pleased we could help. And Dess misses you already! :)

Valutata 5 stelle su 5

Fast ,Excellent service.

Fast ,Excellent service.
Respectful,flexible listening to the needs of a client,fair ,act with integrity and very efficient.
Highly recommend !

10 febbraio 2025
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Risposta di Dex Property Management

Thanks for the kind words, Eva. We also value respect and integrity, so it’s great to hear that we could help you on this occasion.

Valutata 5 stelle su 5

The team are fast to response to any…

The team are fast to response to any queries and great to deal with

8 ottobre 2024
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Risposta di Dex Property Management

Thanks Tom. We aim to be efficient! We really appreciate you taking the time to share your experience with the team. Thanks again.

Valutata 5 stelle su 5

Very professional and kind staff

Very professional and kind staff, we have been together for five years without any complaints from our side, only allusions and kind words

3 ottobre 2024
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Risposta di Dex Property Management

Thanks for sharing your positive experience with DEX over the past five years, Marian. We love hearing from our guardians, and your kind words have made our day!

Valutata 1 stelle su 5

Very bad

Very bad! As my reference check went wrong and took a bit longer (not by my mistake) the agency told me, Homeppl cancelled my application. I contacted Homeppl and they told me it’s not cancelled from their side. Very disappointed, horrible service, liars! Just don’t go there!

12 luglio 2024
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Risposta di Dex Property Management

Hi Hristo,
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers.

We apologise for the confusion; we could have communicated our referencing requirements more effectively. We’d love to be able to accept all those who want to stay in one of our properties, but the reason we don’t is because prospective guardians must pass stringent referencing set in place. We appreciate your understanding and thank you for considering us.

Wishing you all the best,
DEX

Valutata 5 stelle su 5

The staffs at DEX Property Management…

The staffs at DEX Property Management are exceptional wonderful people. They listened to me and supported me in my challenges times. They never looked down on me. I want to specially thank Anna the business manager for her professionalism. She has been amazing. I want to thank everyone for your advice and support.
Thanks Sunday

30 maggio 2024
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Risposta di Dex Property Management

Thank you! We’re really grateful and appreciate you taking the time to share your rating and give us five stars. Anna is a fantastic team member who always goes above and beyond. Thanks again!

Valutata 5 stelle su 5

Dess has been incredible in helping me…

Dess has been incredible in helping me move property.

She is extremely proactive and very easy to deal with.

DEX has been the best Guardianship company I have ever dealt with!

27 febbraio 2024
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Risposta di Dex Property Management

Thank you for your thoughtful words and five star review. Dess always goes out of her way to help where she can. Thanks again, this means a lot to us.

Valutata 4 stelle su 5

Sad to leave as Guardian a property ran by DEX

Through DEX Property Management I found a suitable accommodation and lived in the property for 2 years. During this period, issues which have been raised and communicated via its Head Office being dealt with. Unfortunately, sometimes beyond DEX Management control, certain recurring problems such as fixing the entrance gate could not be achieved due to vandalism from unknown individuals.
Friendships were formed in the property and if there is an opportunity in the future to be a Guardian again, I would not hesitate to take it.

7 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

I really love the speedy response by…

I appreciate the quick response from Desislava, the handling agent, who briefed me clearly and honestly about the property and the rental conditions. I would recommend Dex Property Management to anyone looking for an honest and professional service.

11 ottobre 2023
Non scritta su invito
Valutata 5 stelle su 5

Great Property management for our guardianship

Early days into a guardianship with DEX, but the process has all been mostly positive. Desislava has been our handling agent and is very helpful keeping us informed of the process and supporting any issues.
The flat itself is comfortable and in good condition. There are some issues sorting out the utilities handover, but largely the move in was smooth.

30 agosto 2023
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Risposta di Dex Property Management

Welcome to the DEX family! We appreciate the time you've taken to share your feedback. Your satisfaction is our priority, and we'll continue working diligently to ensure your experience remains positive.

Valutata 5 stelle su 5

Desislava was fantastic

Desislava was fantastic , very helpful and professional and fast in sorting the whole process from referencing checks to prompt moving in. the experience with DEX Management has been very smooth.

30 agosto 2023
Non scritta su invito
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Risposta di Dex Property Management

Thank you for your review. We're delighted to hear you received excellent service, and we'll make sure to pass on your feedback to the team!

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