I initially filed for a claim due to my Tesla having charging issues. I was initially denied for my claim but with some research and persistence that this repair should’ve been covered I was able to... Leggi di più
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Scopri cosa dicono le persone
This company advertises that they will cover parts and labor at reasonable labor times and MSRP prices. However, based on my once, and never again, experience, that is flat out wrong. For MSRP pricing... Leggi di più
Previous agents I worked with were ok, but Kathleen was over the top. Very helpful, kind, and worked hard to make sure I had everything I need before we hung up. I haven't received the final payment y... Leggi di più
L'azienda ha risposto
In my opinion, this company should not be trusted. I had a total loss accident in March 2025 and filed a GAP insurance claim. They repeatedly asked me for more paperwork. I submitted all the... Leggi di più
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Scritti dall'azienda
Dealer Loyalty Protection (DLP) is a trusted provider of vehicle service contracts, total loss protection programs, and third-party claims administration services. We partner with dealerships and customers nationwide to deliver dependable protection products, professional claims handling, and responsive customer support. At Dealer Loyalty Protection, we understand that unexpected vehicle repairs and total loss events can create significant financial challenges. Our experienced team is committed to administering claims fairly, accurately, and efficiently while maintaining clear communication throughout the process. Every claim is reviewed according to the terms of the contract and handled with professionalism, consistency, and integrity. As both a claims administrator and total loss administrator, we work closely with customers, dealerships, repair facilities, and lenders to help facilitate a smooth and efficient claims experience. Whether assisting with a covered repair, processing a total loss benefit, or answering questions about coverage, our goal is to provide prompt service and practical solutions that help customers navigate difficult situations. Built on a foundation of integrity, accountability, and reliability, Dealer Loyalty Protection is dedicated to delivering quality protection products and exceptional service to every customer and dealer partner we serve. Dealer Loyalty Protection, Covering You to the Next Level.
Informazioni di contatto
Stati Uniti
- www.dealerloyaltyprotection.com
2,9
Nella media
210 recensioni
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Appealed Claim went from Denied To Approved
I initially filed for a claim due to my Tesla having charging issues. I was initially denied for my claim but with some research and persistence that this repair should’ve been covered I was able to reverse the initial decision to deny my claim. Thankfully I had a managers name (Taro) and email saved from a previous claim that he assisted me with. So I was able to cc: him in the conversation. After a quick review and some proof from Tesla that my part needing replacement had actually failed by sending pictures and service codes, they provided an authorization to cover the repair. I’m extremely thankful for Taro and the way he resolved this issue. A little persistence goes a long way. If it would’ve been an automatic approval I would’ve given this review a 5 star. But the hassle I endured is why I’m giving it 4 stars.
29 luglio 2026
Non scritta su invito
Avoid this company – My experience was a complete nightmare
In my opinion, this company should not be trusted.
I had a total loss accident in March 2025 and filed a GAP insurance claim. They repeatedly asked me for more paperwork. I submitted all the required documents several times, but they kept saying they never received them. Every time I followed up, I had to start the process over again, causing months of unnecessary delays.
I even had someone help me communicate with them, and they still took another two months to review everything. After almost eight months of waiting, they finally sent me a denial letter refusing to pay my claim.
The entire process felt like they were looking for ways to delay and avoid paying instead of helping their customer. I wasted countless hours gathering documents, making phone calls, and waiting for updates, only to have my claim denied in the end.
If you’re considering buying GAP insurance from this company, I strongly recommend doing thorough research first. Based on my experience, I would never do business with them again and cannot recommend them to anyone. ⚠️ WARNING: In my opinion, this company felt like a scam.
1 ottobre 2025
Non scritta su invito
Melissa, Dealer Loyalty Protection
Melissa is an asset to Dealer Loyalty Protection, who displayed a solid understanding of insurance policies, claims processing and attention to details. Her empathy, and effective communication was crucial to me in handling my inquiries and resolving issues efficiently. Her ability ensured accurate claims handling and high customer satisfaction to me. I thank Melissa for all of her assistance in handling my claim.
Sincerely,
Barbara Harris
15 luglio 2026
Non scritta su invito
Terrible rip off
This company advertises that they will cover parts and labor at reasonable labor times and MSRP prices. However, based on my once, and never again, experience, that is flat out wrong. For MSRP pricing, they are not using OEM dealer pricing, they are using the lowest grade parts available pricing AT COST, not even the brands MSRP price. They say they follow AllData published book times but they also do not do that. This company is a waste of time and money. If you buy one of their extended warranties, you will end up paying for the majority of the repair out of pocket while they charge you thousands for coverage. Compared to other extended warranty companies, they are by far the worst of the worst.
21 luglio 2026
Non scritta su invito
AC broke! Approved &Fixed Within A Day
My AC broke in the middle of the summertime I took it together fixed and it only took a day and half to get approved, fixed, and out of there! Only had to pay $100, it was a seamless experience
2 luglio 2026
Non scritta su invito
Risposta di Dealerloyaltyprotection
Ms. Cabrera,
Thank you for being a valued customer and for taking time out of your day to share your experience with us! Having your A/C go out in the middle of summer is never ideal, so we’re very happy to hear that the approval and repair process was quick and seamless and that you were back on the road in just a day and a half.
We truly appreciate your trust in us and the opportunity to be there when you needed your coverage most. Experiences like yours are exactly what we strive to provide for every customer. Thank you again for choosing us and allowing our team to keep Covering YOU to the Next Level.
Sincerely.
Dealer Loyalty Protection, Inc.
Kathleen was the best
Previous agents I worked with were ok, but Kathleen was over the top. Very helpful, kind, and worked hard to make sure I had everything I need before we hung up. I haven't received the final payment yet, but Kathleen deserved to be recognized.
21 luglio 2026
Non scritta su invito
Risposta di Dealerloyaltyprotection
Ms. Claridge,
Thank you for being a valued customer and for taking time out of your day to share your experience with us! We’re so glad to hear that Kathleen went above and beyond to make sure you had everything you needed and felt taken care of before ending the call. We’ll be sure to let Kathleen know that her kindness, hard work, and dedication made such a positive impression.
Team members like Kathleen are a big part of the level of service we strive to provide every customer. We truly appreciate your recognition of her efforts and your trust in us. Thank you for allowing us the opportunity to serve you and for Covering YOU to the Next Level.
Sincerely.
Dealer Loyalty Protection, Inc.
THANKS FABIO !
we are a mechanic shop FABIO was helping us since day 1 , everything goes smoth , we fix the customer car and 36 hours latter we receive our payment !!! highly recomended
21 luglio 2026
Non scritta su invito
Risposta di Dealerloyaltyprotection
Mr. Sanchez,
Thank you so much for taking time out of your day to share your experience with us! We truly appreciate the review and your recommendation.
We’re glad to hear Fabio has been there to assist your shop from day one and helped make the entire process—from getting the customer’s vehicle repaired to receiving payment—smooth and efficient. We’ll be sure to pass your kind words along to Fabio!
We value the relationship we have with our repair shop partners and look forward to working with you again in the future. Thank you for trusting our team and helping us continue Covering YOU to the Next Level.
Sincerely.
Dealer Loyalty Protection, Inc.
Great Customer Service
Great service, helped move my claim along and get authorization. Thank you Huey for his amazing customer service!
20 luglio 2026
Non scritta su invito
Risposta di Dealerloyaltyprotection
Mr. Hernandez,
Thank you for being a valued customer and for taking time out of your day to share your experience with us! We’re very pleased to hear that Huey provided you with exceptional customer service and helped move your claim forward through the authorization process.
We truly appreciate your trust in our team and the opportunity to be there when you need us. Thank you again for choosing us—we look forward to continuing to provide you with the service and support you deserve while Covering YOU to the Next Level.
Sincerely.
Dealer Loyalty Protection, Inc.
They were rude on the phone and denied…
They were rude on the phone and denied my claim due to a technicality in the fine print. They did not even consider it or its merits. It is a complete scam.
17 luglio 2026
Non scritta su invito
Risposta di Dealerloyaltyprotection
Dear Ms. Storey,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience left you feeling frustrated.
At Dealer Loyalty Protection, we strive to treat every customer with courtesy and respect, and we are committed to reviewing every claim fairly and consistently in accordance with the terms of
the service contract.
We would also like to clarify the reason your claim was denied. Your claim was not denied due to a "technicality in the fine print." Rather, it was denied because the required pre-authorization process outlined in your service contract was not followed.
As stated prominently on the first page of your service contract in bold print: "THE ADMINISTRATOR MUST BE CONTACTED PRIOR TO PERFORMING ANY REPAIR UNDER THIS SERVICE CONTRACT. THE ADMINISTRATOR WILL NOT BE HELD RESPONSIBLE FOR ANY REPAIRS THAT ARE NOT PRE-AUTHORIZED."
This requirement is a fundamental condition of coverage and is intended to allow us to verify the repair, confirm eligibility, and authorize covered work before repairs begin. Unfortunately, because repairs were completed without obtaining the required prior authorization, we were unable to approve the claim under the
terms of the agreement.
We encourage all of our customers to review their service contracts carefully and to contact us with any questions regarding their coverage or contract requirements. Our team is always happy to explain benefits, limitations, and claim procedures to help ensure customers understand their coverage and can take full advantage of the protection they purchased.
We understand that this outcome is disappointing, but our decision was based on the contractual terms that govern all claims and was not an arbitrary determination. We remain committed to administering every claim fairly, consistently, and in accordance with the provisions of the service contract.
Sincerely.
Dealer Loyalty Protection, Inc.
Thank you Dealer Loyalty Protection
Been doing a lot of research on this company, I was honestly scared going into it. I had already purchased the policy when I noticed my check engine light was on. Went to the facility and they ran the diagnostic, told me I had a leaky water pump. I didn't need to pick up the phone once. My repair facility called DLP and they approved the claim and I just had to pay $100 deductible and DLP covered the other $523.
7 luglio 2026
Non scritta su invito
Risposta di Dealerloyaltyprotection
Thank you so much for taking the time to share your experience and for giving us a positive review!
We understand that researching a vehicle protection company can feel overwhelming, and we're glad we were able to put your concerns to rest. It's great to hear that the claims process was smooth, your repair facility was able to work directly with our claims team, and your repair was approved quickly. We're especially pleased that all you had to do was pay your deductible while we handled the rest.
Thank you for trusting DLP with your vehicle protection. We truly appreciate your business and we are here to cover YOU to the next level.
The absolute worst company to work…
The absolute worst company to work with! I’m having the worst horrible experience with this company. They don’t return calls, they don’t pick up the phone, it’s a complete circle when you have submitted all the required paperwork and they will wait weeks to months to even reply. If you’re looking for a GAP insurance company run very far from this ridiculous company!! I’m in an ongoing process and they’re trying to deny my claim due to the claim being over the amount of time which they prolonged due to lack of communication, when I submitted all the evidence and paperwork within the first two weeks of my claim. I was assigned Matthew who did absolutely nothing but make this process long and difficult. DO NOT WORK WITH THIS HORRIBLE COMPANY!!
13 luglio 2026
Non scritta su invito
Risposta di Dealerloyaltyprotection
Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand how frustrating it can be when you're dealing with a total loss claim.
We take concerns regarding communication and claim handling very seriously. Our Total Loss/GAP Claims Department is available by phone Monday through Friday from 9:00 AM to 5:00 PM EST, and we are answering calls throughout the business day. You can reach us at (888) 361-9611 and select the GAP/Total Loss prompt to be connected directly with a claims representative.
We would genuinely appreciate the opportunity to review your concerns. If you could reply with your claim number or any additional identifying information, we will gladly investigate your claim, review the timeline, and address any questions or confusion regarding the status of your file.
We value your feedback and hope you'll give us the opportunity to look into this matter and work toward a resolution.
Saved me from a scam
DLP made my life 10x easier. I was driving to work when my TIRE FELL OFF MY CAR! I got it towed to the nearest repair facility, not my regular one. They tried to add on a bunch of things I didn't need and take me for a ride. I got on the phone with DLP and spoke to Blake who was very patient with me and kind enough to explain what I did and didn’t need repaired on the vehicle from the estimate that the shop sent over. Not only did this help me knock off like $600 from the original BS estimate, but I only ended up paying my $100 deductible and like $40 and change in taxes, DLP covered the remaining close to $1200 and sent it directly to the shop.
9 luglio 2026
Non scritta su invito
Risposta di Dealerloyaltyprotection
Thank you so much for taking the time to share your experience! We know how stressful it can be to have something as unexpected as a tire coming off while you're on your way to work, and we're so glad you made it through the situation safely.
We're thrilled to hear that we were able to provide the guidance and support you needed during such a frustrating experience. Ensuring your covered repairs were handled quickly is exactly the level of service we strive to provide for every customer.
It's wonderful to know that your coverage helped save you money and that the claims process was smooth from start to finish. We'll be sure to share your kind words with Blake.
Thank you again for trusting DLP with your vehicle protection. We truly appreciate your business and your recommendation, and we're here to cover YOU to the next level.
I would strongly caution anyone…
I would strongly caution anyone considering purchasing an extended warranty from Dealer Loyalty Protection, Inc.
When my vehicle’s transmission failed, they refused to honor the warranty and denied coverage for the repair. Their justification was that my contract was supposedly void because the vehicle had oversized wheels. The problem with that explanation is that I purchased the vehicle with those exact wheels already installed, and they sold me the warranty knowing the vehicle’s condition at the time of purchase.
I appealed the denial and asked them to explain how they could deny coverage for something that existed before the warranty was even sold. Rather than providing a meaningful explanation or evidence that the wheels caused the transmission failure, the CEO personally responded by essentially daring me to take legal action.
That level of customer service was shocking. Instead of standing behind the product they sold or addressing my concerns professionally, I was met with what felt like intimidation and a complete unwillingness to honor the contract.
An extended warranty is supposed to provide peace of mind when expensive repairs happen. In my experience, this company looked for a reason to avoid paying a legitimate claim rather than standing behind the coverage I purchased.
If you’re considering doing business with Dealer Loyalty Protection, Inc., read every word of the contract, ask difficult questions before you buy, and think carefully about whether you can rely on them when you actually need coverage. My experience has been extremely disappointing, and I intend to continue pursuing all available avenues to challenge this denial.
7 luglio 2026
Non scritta su invito
Risposta di Dealerloyaltyprotection
Thank you for taking the time to share your feedback. We understand your frustration and appreciate the opportunity to address your concerns.
Following your appeal, your claim was escalated to the Obligor for further review. During that review, it was determined that your Vehicle Service Contract had expired prior to the reported repair.
As outlined on the Schedule Page of your Vehicle Service Contract, the coverage term was 24 months or 24,000 miles, whichever occurred first. A review of the contract and claim information confirmed that, at the time the claim was submitted, the vehicle had exceeded the contract’s mileage limitation. Specifically, your contract was purchased with 139,186 miles, and at the time of the claim, the reported mileage was 163,605 miles, exceeding the contract’s 24,000-mile coverage term by being 419 miles over the limit. Accordingly, the contract coverage had been exhausted prior to the reported failure.
Because the Vehicle Service Contract had expired before the reported loss occurred, the claim is not eligible for coverage. This determination is based on the expiration of the contract term, independent of any other issues that may have been discussed during the initial claim review. As the coverage provided under the contract had been exhausted, the claim denial remains valid and no further review or benefits are available.
This response is provided for informational purposes only and is based upon the information available at the time of this communication. Nothing herein shall be construed as an admission of liability, fault, wrongdoing, breach of contract, or improper claims handling. Dealer Loyalty Protection, Inc. expressly reserves all rights, remedies, and defenses available under the applicable contract and law. All rights are expressly reserved.
We understand this is not the outcome you were hoping for and regret any disappointment or inconvenience this situation has caused. Dealer Loyalty Protection remains committed to administering all claims fairly and consistently in accordance with the terms and conditions of each Vehicle Service Contract.
Be warned to do not purchase auto…
Be warned to do not purchase auto warranty from this company. They are the WORST. After months of them requesting repeated inspections they denied my claim. The Subaru service department said this was the worst company they ever had to deal with. Did they did not cover what was promised on the contract. They don't return calls. I would have to call repeatedly just to get someone to help and in the end they did nothing. A complete waste of money to pay for this fraudulent warranty
3 luglio 2025
Non scritta su invito
Risposta di Dealerloyaltyprotection
Thank you for taking the time to share your feedback. We sincerely regret to hear that you were left with this impression, as providing responsive service and honoring eligible claims in accordance with the terms of our contracts is very important to us.
We reviewed our records using the name provided with your review, and the most recent claim we were able to locate under that name was from 2024, approximately two years ago. We were unable to identify a more recent claim matching the circumstances you described.
If this review pertains to a different claim, we would greatly appreciate the opportunity to investigate further. Please reply with your claim number or any additional identifying information, and our team will gladly review the file to help clear up any confusion and address your concerns.
We value your feedback and appreciate the opportunity to ensure we have the correct information.
Thank you.
Very disappointed with this company
Very disappointed with this company. In my experience, this service contract was misleading and provided no real help when I actually needed it. I paid for coverage believing it would protect me from expensive mechanical repairs, but when my vehicle had a serious issue, the claim was denied.
The way this was handled made me feel like I paid for a contract that does not truly cover what customers are led to believe it covers. I would not recommend this company to anyone looking for real protection. Read every exclusion carefully before buying, because when you need them, they may find a reason not to cover your repair.
26 giugno 2026
Non scritta su invito
Risposta di Dealerloyaltyprotection
Dear Customer,
Thank you for taking the time to share your experience. We are truly sorry to hear that you were disappointed with the outcome of your claim, and we understand how frustrating it can be when a repair is not covered as you had hoped.
Because your review does not include any identifying information or a claim number, we are unable to review the specifics of your situation. If you are willing to provide your claim number, we would be more than happy to review your claim with you, answer any questions, and help clarify how your coverage determination was made.
We believe every customer deserves to have a clear understanding of the protection they are purchasing so they can make an informed decision and select the coverage that best fits their individual needs. That is why we encourage all consumers to carefully review their contract, ask questions, and fully understand their coverage before a repair is ever needed. We also recognize that service contracts can sometimes be difficult to interpret, and we are always happy to help explain the coverage and how it applies to a specific claim.
It is also important to clarify our role in the process. Dealer Loyalty Protection (DLP) does not sell Vehicle Service Contracts, determine which coverage a customer purchases, or receive payment for those contracts. We are an independent third-party claims administrator responsible for reviewing and administering claims in accordance with the terms and conditions of the specific service contract selected at the time of purchase.
Our objective is never to deny claims. Our responsibility is to evaluate each claim fairly, consistently, and according to the provisions of the applicable contract. When a repair is eligible for coverage under the agreement, we work diligently to assist our customers throughout the claims process.
We genuinely appreciate your feedback and would welcome the opportunity to review your concerns in greater detail. Please contact us with your claim number, and we will gladly investigate your claim and provide a thorough explanation of the coverage determination. Our goal is to ensure you have a clear understanding of your contract and the decision that was made.
Cancelled my VSC months ago and…
Awful company and customer service.
Cancelled policy months ago and still waiting on my refund. Told them I am going to file a claim with State of Florida. Their response is not to contact them again and their attorney is getting involved.
Stay away from this company is my advice. Too many legit VSC companies to go through this hassle.
Happy I cancelled as the claims process sounds awful after reading reviews on here and Reddit.
Terrible experience. Will update if I get refund eventually or if I take action.
15 aprile 2026
Non scritta su invito
Risposta di Dealerloyaltyprotection
Thank you for reaching out to DLP. We strive to provide excellent customer service and sincerely appreciate you bringing your concerns to our attention.
We're sorry to hear about your experience and understand how frustrating it can be to wait for a cancellation refund.
We'd like the opportunity to review your account and help resolve this matter as quickly as possible. To assist us in investigating the status of your cancellation and refund, please email your contract number and your vehicle's VIN to cancellations@dealerloyaltyprotection.com.
Thank you for giving us the opportunity to assist you. We look forward to working with you to resolve this matter.
I cancelled my contract from these…
I cancelled my contract from these people.
These people are a rip off. I paid $5,000/ for the contract and they would not cover anything. They drill down and write:
After review of the information submitted by the repair facility, the failure to the valve cover is caused by the oil separator, which is a non covered emission.
The part is covered but because the damage was caused by a part not covers?? Never again!
20 maggio 2026
Non scritta su invito
Risposta di Dealerloyaltyprotection
Thank you for taking the time to share your feedback. We sincerely regret that your experience did not meet your expectations, and we appreciate the opportunity to clarify the claim decision.
At our company, we value all of our customers and strive to administer claims fairly and consistently according to the terms and conditions of the service contract selected by each customer.
In this case, while the valve cover itself is listed as a covered component under your contract, the repair facility's diagnosis determined that the failure originated from the oil separator, which is an emissions-related component. Under the terms of your service contract, emissions components are not covered.
Because the oil separator is integrated into the valve cover assembly, the valve cover required replacement as a result of the failure of the non-covered emissions component. While we understand this distinction can be frustrating, coverage is determined by the cause of the failure, not solely by the component being replaced. Since the repair was necessitated by the failure of a non-covered emissions component, the repair did not qualify for coverage under the terms of the contract.
We understand your disappointment and appreciate your feedback. If you have any additional questions regarding your claim or would like to discuss the coverage determination further, our customer service team would be happy to review the details with you.
I RECENTLY HAD MY JAGUAR XJ IN AFTER…
I RECENTLY HAD MY JAGUAR XJ IN AFTER JUST BUYING IT SHORTLY THEREAFTER I HAD A DRIVESHAFT ISSUE AND TOOK IT TO DEALERSHIP. AFTER DIAGNOSIS THEY QUICKLY AUTHORIZED MY REPAIR , EMAILED DEALERSHIP AND I WAS LEFT ONLY WITH MY $100 DEDUCTIBLE PLUS TAXES. I DID NOT LEAVE IT UP TO THE DEALERSHIP FOR AUTHORIZATION BECAUSE THEY WANTED TO DO MORE THAN NECESSARY WHICH WOULD HAVE DELAYED THE REPAIR. I CALLED MYSELF TO TELL THEM WHAT WAS NEEDED AND THANK GOD I DID BECAUSE IT ELIMINATED TIMELY AND USELESS INVESTIGATION THAT I DID NOT REQUEST, SO BE THE MIDDLEMAN ON YOUR REPAIR AND HELP SAVE BOTH YOU AND YOUR INTELLIDRIVE SERVICE CO THE HASSLE OF UNNECESSARY ACTIONS PLACED UPON THEM BY YOUR REPAIR TECHNICIANS. FOR GOD SAKES ITS A USED VEHICLE GIVE THEM A BREAK.
20 maggio 2026
Non scritta su invito
Risposta di Dealerloyaltyprotection
Thank you so much for taking the time to leave such a positive review. We understand that sharing your experience requires time and effort, and we truly appreciate your willingness to do so.
We are delighted to hear that your claim for your Jaguar XJ was handled promptly and that the repair was authorized quickly, allowing you to get back on the road with minimal out-of-pocket expense. Providing efficient claim service and helping our customers when unexpected repairs arise is exactly what we strive to do.
Your feedback highlights the importance of clear communication between all parties involved, and we're glad we were able to assist in reaching a timely resolution. Thank you for choosing us to help protect your vehicle. We value your business, appreciate your trust, and look forward to continuing to serve you in the future.
Safe travels and thank you for being a valued customer.
Total scam
Total scam. I have a shifter cable that needed to be replaced. I have a full powertrain and transmission warranty. They declined coverage saying it was an excluded item. They never could precisely show me where it was excluded but kept putting me off to the point you just give up.
100% scam company. You will not get taken care of with this company. Keep your money.
19 maggio 2026
Non scritta su invito
Risposta di Dealerloyaltyprotection
Thank you for taking the time to share your feedback. We are sorry to hear that you are dissatisfied with your experience and understand how frustrating it can be when a claim does not result in the coverage outcome you were expecting.
We take these concerns seriously and would like the opportunity to review your claim in detail. Our company is committed to administering claims according to the terms and conditions of each service contract, and we certainly do not want any customer to feel that their concerns have not been properly addressed.
Because we are unable to identify your account from your review, we kindly ask that you provide your claim number, contract number, VIN, or any other information that would help us locate your claim. Once we receive this information, we will gladly investigate the matter, review the coverage determination, and ensure that the claim was handled appropriately under the terms of your contract.
We appreciate you as a customer and welcome the opportunity to look into this further. We look forward to hearing from you and working toward a resolution.
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