I made a very detailed complaint about my visit on 18 May 2026 to David Clulow in John Lewis store in Oxford Street which was published on the Trust Pilot site. I have yet to have a response on th... Leggi di più
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I visited David Clulow in Covent Garden London on 25/05/26. I was only passing but the range and styles of glasses on display was excellent. Mason (optical advisor) was very friendly, approachabl... Leggi di più
David Clulow opticians in John Lewis Leeds are a first rate opticians. My husband and I both have complex lenses and our glasses are always excellent. We have been customers for a few years and alth... Leggi di più
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Katio and Abby gave me a professional, personal and pleasant experience when I went for my regular eye test. They walked me through the various options available to me in respect of new spectacles and... Leggi di più
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At David Clulow Opticians, we pride ourselves on delivering more than just eye care — we combine expert knowledge, advanced technology, and a personal touch to make every visit exceptional. What sets us apart: Expertise you can trust – Our optometrists, bringing decades of experience and meticulous attention to detail, ensuring precise eye exams and tailored advice. Cutting-edge technology – We use the latest diagnostic and lens-fitting equipment to monitor eye health and provide the best vision solutions. Stylish, wide selection of frames – From designer brands, such as Chanel, Prada, Oliver People, RayBans and many more, our carefully curated collection ensures you find frames that suit both your style and needs. Personalised, friendly service – Every patient is treated with care and attention. We listen to your concerns, explain your options clearly, and guide you through the process with patience and professionalism. Commitment to quality – Whether it’s glasses, sunglasses, or contact lenses, we stand by the quality of our products and services.
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- www.davidclulow.com
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534 recensioni
Ha risposto al 64% delle recensioni negative ricevute
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All the staff is very friendly and…
All the staff is very friendly and helpful. The only thing is that when I prescribed my new lenses, the shop said that it took only 24-48 hours to put the new lenses into the frame, but now they said it took four days instead. Caused quite a lot of inconvenience.
5 gennaio 2026
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Risposta di David Clulow Opticians UK
Dear Jing, Thank you for taking the time to leave us your feedback. We’re really pleased to hear that you found our team friendly and helpful.
We’re very sorry for the inconvenience caused by the delay with your lenses and for any confusion around the timescales given. Over the Christmas period there was an unavoidable backlog, as our labs reopened on 5th January, which did extend turnaround times. Under normal circumstances, fitting new lenses typically takes around 10 working days, and we always do our utmost to get orders completed and returned as quickly as possible. i have requested some information from you and i will look into this further.
We appreciate that this change in expectation caused inconvenience, and we apologise for not communicating this more clearly at the time. Your feedback is valuable and helps us improve how we manage timescales during busier periods. Thank you again for your understanding.
Kind Regards
Customer Care Team
Unacceptable Delays and Poor Customer Service for a £700 Order
I had a very disappointing experience with David Clulow Opticians at the Oxford John Lewis branch.
I ordered glasses on 26th November 2025, with a total cost of almost £700. I explained at the time that I urgently needed the glasses due to frequent headaches and was told the turnaround would be a couple of weeks.
After three weeks with no update, I contacted the store multiple times. On several occasions, I was put on hold and then disconnected. When I contacted David Clulow customer service, I was told they could not help and that I needed to deal directly with the store.
Before Christmas, I was informed that the glasses had been lost in the post and was told they were now expected by 1st January. When I called again on 4th January, having still heard nothing, I was told the glasses had arrived but needed to be quality checked and would be ready the following day.
Today, I finally received an email stating:
“We have yet to receive the completed product due to quality issues with the lenses. We are happy to try and get this completed for you as soon as possible.”
At this point, after weeks of delays, contradictory information, and poor communication, I explained that I could not wait any longer. I asked to cancel the lenses but was willing to still purchase the frame to avoid further delays, and requested a discount to reflect the appalling service and significant inconvenience.
The response was that no discount would be offered, and my only option was a full refund.
For a premium-priced service, the lack of accountability, inconsistent information, and poor customer care were unacceptable. I would not recommend this branch based on my experience.
6 gennaio 2026
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Risposta di David Clulow Opticians UK
Dear Boxhena Caratti, Thank you for taking the time to share your experience, and we’re very sorry for the frustration and inconvenience this situation caused. We fully appreciate how disappointing the delays and inconsistent communication were, particularly given the urgency of your prescription and the level of service you rightly expected.
Following your email to the store, the store manager has been in direct contact with you to discuss the issues raised and bring this matter to a resolution. We’re grateful you took the time to speak with us and allow us the opportunity to address your concerns.
We apologise for falling short on this occasion. Your feedback has been shared with the wider team to help prevent a similar experience in future. Your glasses are ready for collection, and hopefully you will be able to go and collect them soon.
Thank you again for raising this with us. We value your feedback and hope we may have the opportunity to restore your confidence in our service going forward.
Really lovely visit to the Marlow…
Really lovely visit to the Marlow store. Very thorough eye exam. Super helpful in explaining all of the options for me - including compromises etc with contacts given my prescription etc. Really great help with glasses too. Everyone at the branch could not have been more helpful or friendly. Thank you very much.
2 gennaio 2026
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Risposta di David Clulow Opticians UK
Dear Sonia Brown,
Thank you so much for your lovely review. We’re delighted to hear you had such a positive visit to our Marlow store and that you found the eye examination thorough and the explanations around your options clear and helpful.
It’s wonderful to know our team were able to support you with both contact lenses and glasses, and that you felt well looked after throughout your visit. Your kind words mean a great deal to us, and we’ll be sure to share them with the team.
Thank you again for choosing us — we look forward to welcoming you back in the future.
kind Regards
Customer Care Team
Really friendly
Really friendly, efficient, knowledgable and professional staff. Great range of glasses to choose from. The Style Service is a brilliant idea and great value for money. The store in Bluewater really is very good, and this is where we will get our glasses from now on!
2 gennaio 2026
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Risposta di David Clulow Opticians UK
Dear Garry, Thank you so much for your fantastic review. We’re delighted to hear that you found our team friendly, efficient, knowledgeable and professional, and that you enjoyed exploring our range of glasses.
It’s great to know you found our Style Service to be such good value and a brilliant idea. We’re especially pleased to hear that our Bluewater store will be your go-to for glasses going forward — that really means a lot to us.
Thank you again for your kind words, and we look forward to welcoming you back soon.
Kind Regards
Customer Care Team
Great experience overall
Great experience overall. Maarusaha took excellent care of me, although the shop was quite cold.
3 gennaio 2026
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Risposta di David Clulow Opticians UK
Thank you for your review and for sharing your experience. We’re delighted to hear you had a great visit and that Maarusaha took such excellent care of you.
We’re sorry to hear the store felt cold during your visit and appreciate you mentioning this, the store as had a few issues with the heating, but should be working very soon, we’ll be sure to pass the feedback on to the team. Thank you again for taking the time to let us know, and we look forward to welcoming you back in the future.
Kind Regards
Customer Care Team
Excellent service
Excellent service, the optometrist was very thorough and made me very relaxed during the test. Jay, handled the selling aspect very well and was very accommodating with what we wanted even though he was all alone.
31 dicembre 2025
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Risposta di David Clulow Opticians UK
Dear Antonio, Thank you so much for your excellent review. We’re delighted to hear that you felt relaxed during your eye examination and that our optometrist provided such a thorough service.
It’s also great to hear your kind words about Jay. We’ll be sure to pass on your feedback — especially as he worked so hard to accommodate your needs while managing the shop on his own.
Thank you again for choosing us, and we look forward to welcoming you back in the future.
Kind Regards
Customer Care Team
The experience was excellent
The experience was excellent - friendly and efficient. I really got a sense that this opticians new what they were talking about! I went away and recommended it to my wife.
29 dicembre 2025
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Risposta di David Clulow Opticians UK
Dear Peter, Thank you for your excellent review. We’re delighted to hear that you found your experience friendly and efficient, and that our team’s knowledge gave you confidence in the care you received.
We really appreciate your recommendation to your wife — that means a great deal to us. Thank you for choosing us, and we look forward to welcoming you both in the future.
A warm welcome (first visit)
A warm welcome (first visit), followed by a pleasant, thorough and clearly explained examination and then good advice on glasses.
30 dicembre 2025
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Risposta di David Clulow Opticians UK
Dear Claire Dixon, Thank you for taking the time to share your experience. We’re delighted to hear that your first visit felt so welcoming and that you found your eye examination thorough, clearly explained, and helpful.
It’s wonderful to know our advice on glasses was useful, and we look forward to seeing you again on your next visit.
Kind Regards
Customer Care Team
Excellent service at the Marlow store
Excellent service at the Marlow store. Michelle is always welcoming and incredibly helpful when choosing a frame. I really appreciated the extra time provided to exchange frames and help me make the right choice. Always a great experience - thank you!
29 dicembre 2025
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Risposta di David Clulow Opticians UK
Dear Louise, Thank you so much for your lovely review. We’re delighted to hear that Michelle provided such a welcoming and helpful experience while choosing your frames, and that you appreciated the extra time she took to ensure you made the right choice.
It’s wonderful to know that your visits to our Marlow store are consistently positive — we really appreciate your kind words and look forward to seeing you again soon!
kind Regards
Customer Care Team
All the staff In David Clulow …
All the staff In David Clulow Cambridge are always lovely and friendly. Also the store has a nice atmosphere. The gentleman Henry that did my eye was nice, In depth and through, explained what he was doing. Also gave me some advice. Would not go anywhere else.
27 dicembre 2025
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Risposta di David Clulow Opticians UK
Thank you so much for your kind review. We’re delighted to hear that you found our Cambridge team friendly and welcoming, and that the store’s atmosphere made your visit enjoyable.
It’s wonderful that Henry provided a thorough and informative eye examination and offered helpful advice. Your loyalty means a lot to us, and we look forward to welcoming you back soon!
Kind regards
Customer care team
Conact Lenses paid for and not received
I have used David Clulow for almost fifty years, and through its changes in ownership. For the past twenty or so I have used the Ken High Street Branch, and the quality of the optometrists is excellent. However the past two orders of contact lenses have been a disaster. The most recent order on 27 November is still not with me. Repeated emails to them went unanswered. Calls to them ring endlessly with no answer (they claimed their phones were order of order a few weeks ago- but even today their phone was not answered). Extremely frustrating.
22 dicembre 2025
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Risposta di David Clulow Opticians UK
Dear Teresa,
Thank you for taking the time to leave this feedback, and I’m very sorry to hear about the frustration you’ve experienced with your recent contact lens orders. This is certainly not the level of service we aim to provide, particularly to a long-standing customer who has supported David Clulow for so many years.
I will look into this personally and find out exactly what has happened with the order. I will also investigate why communication and phone access have not been as they should be.
We truly appreciate your loyalty and your kind words regarding the quality of our optometrists at the HSK branch. Your comments about the ordering and communication issues are taken very seriously, and we will use this to address and improve our processes.
I will get in contact with you on Saturday, as the store is closed on Christmas day and Boxing Day.
Thank you again for bringing this to our attention and I hope i can get this resolved.
Kind regards
Customer Care Team
Excellent service from the team in…
Excellent service from the team in Bath. The whole team are brilliant⭐️⭐️⭐️⭐️⭐️
20 dicembre 2025
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Risposta di David Clulow Opticians UK
Dear Claire, Thank you so much for your kind review. We’re thrilled to hear that you received excellent service from our Bath team and that you found the whole team brilliant.
Your feedback means a lot to us, and we look forward to welcoming you back on your next visit!
Kind Regards
Customer Care Team
Fabulous service at the Nottingham…
Fabulous service at the Nottingham branch, The eye exam with gav as usual was fantastic, explains everything that he's doing and makes you feel very at ease, Takes his time to explain the issues I have. I didn't need to change my glasses this year but I was still made to feel great, Leanne gave my glasses a full check over tightening all screws and cleaning them and letting me know to come back anytime for us to clean them again and reminding me to bring in my care kit for a refill.
I was firstly welcomed into the store my Lumi who was very friendly and professional.
20 dicembre 2025
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Risposta di David Clulow Opticians UK
Dear Erica, Thank you for taking the time to share your experience. We’re thrilled to hear that your visit to our Nottingham branch was so positive.
Gav’s thorough explanations and patient approach really make a difference, and we’re glad you felt at ease during your eye exam. It’s great to hear that Leanne gave your glasses such careful attention and that Lumi welcomed you so warmly to the store.
We really appreciate your feedback and look forward to seeing you again soon!
kind regards
Customer Care Team
Risposta di David Clulow Opticians UK
Dear Matthew, thank you for the review.
kind regards
Customer Care Team
Always great service
14 dicembre 2025
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Risposta di David Clulow Opticians UK
Dear Caroline,
Thank you for the review.
kind Regards
Customer Care Team
Good service
Personally, I experienced a great service. Very polite and helpful
15 dicembre 2025
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Risposta di David Clulow Opticians UK
Dear Hanna, Thank you for your kind review. We’re delighted to hear that you experienced great service and found our team polite and helpful. We look forward to welcoming you back on your next visit!
Kind Regards
Customer Care Team
Excellent eye test and outstanding service – Watford
I had a great eye test at the David Clulow Opticians store in Watford. The optometrist was extremely professional and thorough, explained everything clearly, and made the appointment feel relaxed and reassuring. I left feeling confident in the results and advice provided.
After the eye test, Maarusah Ali was fantastic in helping me choose my new glasses. She was patient, friendly, and very knowledgeable, taking the time to understand what I wanted and offering honest, helpful advice. I never felt rushed, and her attention to detail really stood out.
Overall, an excellent experience from start to finish. I would highly recommend both the optometrist and Maarusah to friends and family.
13 dicembre 2025
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Risposta di David Clulow Opticians UK
Dear Julio, Thank you so much for your wonderful review. We’re delighted to hear that your visit to our Watford store was such a positive experience from start to finish.
It’s fantastic that our optometrist provided a thorough and reassuring eye test, and that Maarusah was able to offer such patient, knowledgeable, and personalised guidance with your glasses. Your kind words about their attention to detail mean a lot to us.
Thank you for recommending us — we look forward to welcoming you back in the future!
Kind Regards
Customer Care Team
Really helpful
The young lady who dealt with me was extremely friendly and very helpful also once placed my order she kept me informed on when my order was ready. Excellent service.
12 dicembre 2025
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Risposta di David Clulow Opticians UK
Dear Russell, Thank you for your kind review. We’re delighted to hear that our team member provided friendly and helpful service throughout your visit and kept you updated on your order.
It’s wonderful to know you felt well looked after, and we really appreciate your feedback. We look forward to welcoming you back in the future!
Kind Regards
Customer Care Team
Milton Keynes branch for new reading…
Milton Keynes branch for new reading glasses. The optician was so professional, knowledgeable and kind and fully understood my condition of glaucoma.
Purchased a nice modern frame and with their advice spent extra on specialty lenses which will help my condition!
Fabulous service and highly recommend
9 dicembre 2025
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Risposta di David Clulow Opticians UK
Dear Nessie,
Thank you so much for taking the time to leave this wonderful review. We’re delighted to hear that your experience at our Milton Keynes branch was such a positive one.
We’re also glad you found a modern frame you love and that our team could guide you toward lenses that will best support your eye health. Your comfort and long-term vision are always our top priorities.
Thank you again for your kind words and for recommending us so highly. We look forward to welcoming you back anytime you need us!
Kind Regards
Customer Care Team
Superb
Superb selection of cool affordable glasses .. you can buy from the comfort of your own home with their website being designed to ‘try on’ glasses via the app .. am delighted with my new frames
8 dicembre 2025
Non scritta su invito
Risposta di David Clulow Opticians UK
Dear Kate, Thank you for your wonderful review! We’re thrilled to hear that you enjoyed our selection of glasses and found our website and app easy and convenient to use.
It’s great to know that you’re delighted with your new frames — we hope they make you look and feel fantastic. We really appreciate your feedback and support!
kind Regards
Customer Care Team
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