Darwin Escapes Recensioni 

Great site grounds well maintained,as soon as you come throught the gates you realise you've entered somewhere special.Staff are friendly,pool, bar, entertainment room kids room over eighteens bar all run by a great team.would recommend a visit to see if it suits your needs.

I have been enjoying New Pines Holiday Home Park for almost 5 years. Having enjoyed caravan ownership for over 24 years, I consider myself pretty experienced in caravan ownership on parks. My final landing brought me to New Pines, the best choice I made.

There is a beautiful community where, every one is welcome. The staff on the park are not ‘just’ staff, they are a strong part of the community. Janine, who sits with in the sales team is a welcoming friendly face. I have always found Janine a delight to chat with on a personal level and also when dealing with a new or potential purchase. Her demeanour always makes you feel at ease with out any pressure which, is one of the many things that makes New Pines what it is.

If you shop around you can always get a great deal with Darwin Escapes . we have stayed many times at this retreat and never been disapointed, plenty of lodges to choose from to meet your needs , and price bracket,, easy to book secure payments and helpful staff in the reception always willing to help. happy regular customer.

Friendly sales staff, who were knowledgeable and understanding to our needs and found us a perfect holiday home.
The site is perfect for us, gated and owners only, so everyone knows each other.
There's a great safe and secure children's park and fenced dog walk.
The grounds are well maintained and the pool is brilliant.
Its an amazing place to relax with family.

As an owner on new pines.. I can hand on heart say it’s the best little community I have ever known. From the moment we met Janine off the sales team, she was amazing.. nothing was too much trouble for her, very helpful, from the sale, to us settling in, to always being there when needed! All the staff are lovely, if you are thinking of joining our community, ask for Janine!

We have been at New pines owners only resort for 18 months, it’s a lovely friendly site, Janine and the team are always very friendly and welcoming making it a home from home.
It’s perfect for our needs.

I bought my caravan in 2021 and absolutely love the park. It’s gated with security patrolling so very safe and it’s my little escape from home. The staff are very helpful and friendly as are other owners. The site is near to the shops, Rhyl centre and the beach

Good facilities friendly staff and a lovely community

I have a caravan on the owners only New Pines site in North Wales and love it so much I am now considering an upgrade which Janine is helping me with. She is sensitive to my needs and long list of requirements as well as my budget and I have faith she will soon find me my next little home from home. The park is lovely and the grounds are kept immaculate. The pool is fab and the bar is great.

Janine is very helpful and honest
Very knowledgeable and happy to answer all questions such a lovely person

New pines is a great site! We enjoy are time here feels like one big happy family. Some great changes to the clubs opening times and extra entertainment staff

Bought our holiday home at Aberconway three years ago.
Right from the start Rick and his staff were friendly, helpful, nothing was too much for them. The site and its proximity to the beach is fabulous also
Signetures Resaurant serves great food.
The Spa, Gym, pool and treatment hub provide that holiday experience,we all feel that relaxing holiday experience each time we arrive. Who wants international travel in today’s mad world
I cannot recommend the Aberconway
Lifestyle enough. It’s open all the year round and for us is only one and a half hours away from home.

The sale experience with Hermione at Aberconwy was great she is so passionate about the site and goes out of her way to help you find the right holiday home for you. A total pleasure to deal with and five stars for her alone! She represents the park with energy, passion and a smile and cannot do enough for you.

Aberconwy resort and spa is in a great location and in terms of the park itself, the grounds are kept in fantastic condition by the gardens team and when reception pass on messages, the maintenance team are very responsive and fantastic to deal with.

The public areas are always clean and welcoming, although some areas need investment by Darwin such as the changing rooms at the pool/spa which are disappointing and not five star standard.

My main disappointment however is that Darwin isn't more engaged with its owners and doesn't always listen to owner concerns e.g. around security which has been a recent issue which is leading to some people choosing to reconsider their ownership. The ongoing site fees are high and so a high level of support is expected which is not always evident - it's a shame as the park is fabulous.

Good staff attention to detail and a nice private site

Hermione, the sales agent, was brilliant. Always gives us a friendly welcome whenever we see her and always remembers our names. Great personal touch and nothing is ever too much trouble. All the other staff, the receptionists, maintenance, grounds, security and leisure centre staff are also friendly and helpful.
We are very happy with our purchase and the site is peaceful and perfectly situated.

We booked the log burner lodge in the Lakes and I was happy with the lodge. Quite pleased to have a washing machine. The bathroom was huge and the shower was refreshingly hot. A lot of places I visit now have the water set to a temperature that I find not hot enough. The lodge was clean and the bed was really comfy. I prefer the smaller or more remote sites and this one was really nice. We cooked in the lodge most nights and the kitchen had everything we needed. There was a restaurant on site which we are planning to use on our last day. Only minor complaint would be the very small and expensive shop.

Booked week in Boscatle sea view van 48
Half way through week
Was making bed took off sheet and discovered disgusting matress looked like pee stains and ink stains and matress cover was stained in same place as the ink stains and on matress
3 days left we complained to housekeeping nobody came
So we slept on top of the single mattress from other beds
Obviously this was not considered a complaint as followed up by two emails when home
First email to customer communication said I had emailed wrong department
So second email to right department was never answered
Bad customer service

⭐ 1 Star – If I Could Give Less, I Would

I booked a four-day UK stay with Darwin Escapes last February and paid a deposit, believing their promise that the price would be honoured. Due to a bereavement, my circumstances changed, and when I checked their website I saw the exact same accommodation now listed £400 cheaper. I contacted them expecting at least a bit of compassion or basic customer care. Instead, I was met with a cold recitation of their terms and conditions and a flat refusal to adjust the booking, despite the situation being entirely outside my control.

I explained the bereavement. I explained the price drop. Nothing. Not the slightest attempt to help, accommodate, or even show humanity. In the end, I had to cancel and lose my deposit — only to then book the exact same accommodation through Hoseasons for £400 less, with staff who were not only helpful but actually kind, something Darwin Escapes seems completely unfamiliar with.

The contrast between the two companies is unbelievable. Darwin Escapes felt robotic, uncaring, and rigid to the point of absurdity. Hoseasons felt like dealing with actual people.

Be warned: if you need flexibility, empathy, or even basic customer service, Darwin Escapes is not the place to find it. Save yourself the stress and go with a company that treats its customers with a bit of humanity — Hoseasons certainly did.

We recently stayed at Blenheim Lodge Retreat. We booked for four nights and decided we would extend if possible to 6 nights. I went to the reception (I have to say the service here is 5 stars) who kindly checked if our lodge was available for 2 extra nights and it was. They could not book it and advised they would alert the reservations team. Here is where it all goes badly wrong, we knew the two nights was £345.00 but got a link saying £455.00, which was the price for three nights. When I requested a reason we were being charged for two nights the same as three nights, I was advised they use "dynamic pricing". As a current guest, which would have meant no need to even clean the lodge, we were very disappointed. We chose not to extend with Darwin Escapes and found an alternative near by for £302.00, so I suppose I used dynamic pricing to go elsewhere. The lodge also was not fully booked as we left, so seems crazy to turn down a booking by a current guest on the chance you may get a new booking!

I arrived late on the Monday, but having been here before, I gave reception a heads up, and the lodge was open. Allocated Edenbridge No 1. Being spider season I was greeted by 12 of them in bedroom, bathroom, and livingroom, which were swiftly relocated outdoors. Numerous cobwebs behind doors, across cupboards, on ceiling, at the back of bedroom TV, but this has always been my experience of lodges. Other than that clean but dated in some parts. The nightmare begun when trying to sleep, though the traffic lessens at night it doesn't stop, with lorries and buses still going up and down the busy B road, and being situated next to the entrance, the sound just thunders down the through road. No shielding for this lodge, by other lodges. There was no where to escape in order to sleep. I tried ear plugs, fan, and brown noise on my phone but nothing helped. After 6am I rang reception leaving a message. After another phone call in which I requested a move to another lodge, I was told no, and " to have a nice day." Of course I was unable to sleep in the day either, as the traffic increased, and then a chainsaw struck up. Giving up, I ran a bath, which came out very slowly, and took a while to fill. I then went out for a walk to the garden centre and the traffic was thundering up and down, large dumper trucks etc. On returning I took walks around the site at different times into the evening, up until gone 10pm, and there seemed to be a number of empty lodges, no cars parked outside, no lights on, and curtains opened at the front. So to me it looks like there are vacant lodges on site, so I could of been rellocated. I've been here when it's been packed out, and this wasn't.

So it's now 22.21, and I'm left wondering if this company would rather lose a return customer, than have just moved me as requested? After all, it now looks to me that, knowing that it's a lottery as to where I would be placed in future, that even if they could do something to improve a customer's experience, they simply wouldn't.

The beds are firm, so like me, you may want to bring a spare duvet. And if you are turning up late make sure you get the basics as the shops are a drive out. I've had lovely experiences here, and have recommended this place to friends and family in the past, but this has affected my opinion. I always think a better gauged experience can only be gained after a number of visits to a place for continuity, and sadly when all is well, it's great, but when it is not, does it even matter to this company?

Piran Meadows was my third stay at a Darwin Escape. The previous two stays were excellent. But this time, I raised a list of 11 issues when I returned my keys. I'm not sure if the keys were picked up by the cleaner with the note and the note discarded (especially as most of the points related to hygiene/cleaning issues, or if the note was given in but ignored. I have had no response.