Crystal Cleaning Servicing Recensioni 17

TrustScore 3.5 su 5

3,4

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Dettagli dell'azienda

  1. Servizio di pulizie

Scritti dall'azienda

You can count on Crystal Cleaning Servicing to not only meet, but exceed all your needs and requests. Learn more about the services we provide below, and let us know if you’d like to learn more about a specific offering.


Informazioni di contatto

3,4

Nella media

TrustScore 3.5 su 5

17 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 2 stelle su 5

Such an unprofessional company people…

Such an unprofessional company people who came to clean were so unprofessional, rude and dint care to take care of the stuffs. They were making sure that they windup everything as quickly as possible and dint even give a chance to ask or even question if satisfied.. they did half work i paid 400£ its total waste and useless service they gave us. More importantly they have different company names and mislead people

25 gennaio 2026
Non scritta su invito
Logo di Crystal Cleaning Servicing

Risposta di Crystal Cleaning Servicing

Hi Lavi,

Unfortunately, we have no record of a booking with your name. Please double-check the company name before leaving a review!

Valutata 1 stelle su 5

Poor service

.
We booked a cleaning service, but despite multiple follow-up calls, we were informed at the last moment that the cleaners would not be coming. This lack of communication is highly unprofessional and could have been addressed much earlier. An advance payment was taken promptly, yet there has been no response or refund despite repeated requests. This has been an extremely poor experience, and I would strongly advise others to avoid Crystal Cleaning.

16 gennaio 2026
Non scritta su invito
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Risposta di Crystal Cleaning Servicing

Dear Raksha, we have requested you to share further information, as we have no record of any customer with your name. We at Crystal Cleaning Servicing do not accept advance payments, and if a refund is due, we conduct an investigation before issuing a timely refund. If you believe you are owed a refund, we should have an email request from you. Please can you check the name of the company you were leaving a negative review for again, as there are multiple businesses with a similar name to ours. If you believe we are responsible for this, send us an email to info@crystalcleaningservicing.com so that we can investigate.

Valutata 5 stelle su 5

Wrong business

UPDATE: Apparently I have the wrong country so disregard. This is for the business in Mesquite Texas: I used them Nov 2024 and they stole from me. I have emailed several times wanting my little duck back since it was given to me by an elderly now deceased person and they deny, deny, deny. I don't have people over. It is just me. I still miss it so much as it was so very precious to me. Too, they put the commode lids up, left them up and it was very dirty behind the lids. The bath tub was left unclean. But by golly the floors were clean and my little duck was gone. She brought me to my sink window and pointed out she had rearranged it but I didn't notice the little duck was gone. Another thing I didn't like was they opened my front door and left it open when I have a cat that could have gotten out. For the amount of $$ they charged I feel totally ripped off.

12 novembre 2024
Non scritta su invito
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Risposta di Crystal Cleaning Servicing

Dear Noni, unfortunately, you have got the wrong company as we are based in the United Kingdom. Can you please ensure you check the company name again?

Valutata 5 stelle su 5

Fortnightly cleaning

I have had my cleaner visit for 6 months. She has proved reliable and efficient. Her equipment is well chosen for each cleaning job. The equipment she uses is well looked after. The house a pleasure to come home to after her visit

25 novembre 2024
Non scritta su invito
Valutata 2 stelle su 5

Somehwere along the line customer commitment and service was no longer important

Crystal Cleaning did not honor their long-standing commitment to us to do our cleans first thing - 8am - on Tuesday mornings. They began pushing out start time out later and later with no proactive communication regarding delays from the expected start time, and then hide behind a "4 hour window" pledge. I'm sorry, but when you commit to an 8am start time, 10 am doesn't cut it when we've already scheduled our work obligations around the cleaning time. A commitment is a commitment, and to not honor it is dishonest. We terminated their service and I would not highly recommend them.

12 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Crystal cleaning service carried out a deep clean in a property in Victoria London.…

Crystal cleaning service carried out a very extensive deep clean to a property that we manage and we were more than satisfied. Their cleaning team came with all necessary equipment and worked throughout the charged hours moving all items in cupboards in order to clean them and replacing everything correctly. I would have no hesitation in recommending them to carry out a deep clean.

21 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

Thank you Crystal

Very happy with the service that I have received, easy transition from making an enquiry, to getting a booking confirmation and then having the cleaning done. The staff were very professional.
Overall a present experience.
Thank you Crystal Cleaning.

11 giugno 2024
Valutata 1 stelle su 5

Highly not recommended !!!!!

Highly not recommended !!!!!

31 maggio 2024
Non scritta su invito
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Risposta di Crystal Cleaning Servicing

Hi,
We are sorry to hear about your experience and that it did not meet your expectations. Customer satisfaction is our top priority, and we take your feedback very seriously.
Unfortunately, we have no record of your visit or transaction at our establishment. We believe there may be some misunderstanding or confusion. We would like to understand more about your concerns and address any issues you might have had.
Please reach out to us directly at 02033836003 so we can discuss your experience in detail and work towards a resolution. Your feedback is invaluable in helping us improve our services.
Thank you for bringing this to our attention.

Valutata 1 stelle su 5

Our company recently used Crystal…

Our company recently used Crystal Cleaning Services, and the experience was horrendous. They used the same mops for cleaning desks and computers that they used for toilets, which was absolutely disgusting. We had to hire another company to disinfect everything. When we raised our concerns with the CEO, she was extremely rude and arrogant. They operate more like a mafia than a professional cleaning service.
Avoid at any cost!!!!!

27 maggio 2024
Non scritta su invito
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Risposta di Crystal Cleaning Servicing

Thank you for bringing this review to our attention. We take all feedback seriously, but in this case, we believe this review to be untrue and misleading.
At Crystal Cleaning Services, we adhere to strict cleaning protocols and hygiene standards to ensure the safety and satisfaction of our clients. We have no record of the events described, and our team is trained to use dedicated equipment for different cleaning tasks to avoid any cross-contamination.
We pride ourselves on our professionalism and customer service, and any claims of rude or arrogant behavior by our CEO are entirely inconsistent with our values and practices.
We invite any concerned clients or potential clients to contact us directly at 02033836003 to discuss our services and protocols in detail. We are committed to transparency and maintaining the highest standards in our industry.
Thank you

Valutata 1 stelle su 5

Joke joke joke !!!

Joke joke joke !!!

Stay away. They take a whole day to do work that should of taken 4 hrs. Afterwards you
have to clean again, because cleaner made even more mess after the cleaning job was done.
They are only interested in your money.

21 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Sofa cleaned

Today I had my sofa cleaned by this company. Absolutely respected my home explained the procedure and left no mess at all . I can totally recommend this friendly company which I would definitely use again in the future. Have no problem recommending this company to my friends and family. Definitely 5 ⭐️ . Once again Thankyou.

8 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Best cleaning company

Best cleaning company my husband and I have used. The cleaning is impeccable- the house is literally shinning after! Could not recommend the more.

24 settembre 2020
Non scritta su invito

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