Cruise Nation Recensioni 1.627

Cruise Nation were very easy to contact and quickly answered any questions about the upcoming holiday.
And Kimberley was really helpful in organising an extra hotel stay in Sydney, after the airline extended our return flight by a day.

Booked our first holiday with cruise nation, flights changed, train times changed and a few problems with transfers. Started to get nervous about our trip however, Olivia went above and beyond to resolve our issues, cruise nation should be proud of her and she is a credit to the company . Thank you olivia we can't wait to get on our way .

OLIVIA.
Made a difficult experience less so by promising to sort out a problem caused by the airline changing flight and the airport at the last minute.
Olivia persevered even after she herself was on a break.
Thankyou Olivia.

Very efficient rapid service sorting out alterations etc. Well organised

If I could give zero stars I would. What an awful company. I booked a cruise & stay holiday for our family including children & grandchildren to celebrate our 50th wedding my anniversary 13 months in advance. Rachel the agent was to update me 6 weeks later regarding our flights. Nothing! Over the next 6 months I tried contacting her by email & phone. No response until I queried upgrades on our flights; she rang back! She hadn’t booked our flights & she gave no apology although Cruise Nation have acknowledged they should have been secured in or around September 2025. I spoke with Pierre, her line manager, he was helpful however the chances of getting direct long haul flights had dropped from 80/90% to 0%. All the available travel options had materially changed & were no longer suitable for our family of 8. They either came at a cost and/or further inconvenience. Next I dealt with Natasha, Sales Manager, she was more concerned with baking cakes for the team rather than caring for customers. By now I was copying in Phil Evans, MD to my emails. He ignored them too. Next came Amelia, customer support. She did provide an apology but like everyone else could do nothing. We decided to cancel losing a £2000 non refundable deposit. They took our deposit yet didn’t allocate it to any flights. We couldn’t trust Cruise Nation with more of our money. The email I received from the cancellation department began with Ahoy there & a shortened form of my name. Totally disrespectful & uncaring. I thought that by booking with a Welsh company I would be contributing to the Welsh economy. Huge mistake. Worst company I have had the misfortune to deal with.

Kimberley was excellent! To clarify our flights were cancelled, so we were looking for some help and expertise to solve this matter. Alternative flights were more costly. Kimberley, provided us with excellent customer service and guidance. She calmly explained our options, and was patient with us, arriving at a solution.
We have gone from disappointed customers, to happy ones. Its when something goes wrong with a holiday booking that you need help - Kimberley has provided excellent service today, and this is something we wont forget when we book our next one!

As usual the response to my enquiry was quick, although my question was not fully answered.

Had some queries that Janine in customer services dealt with in a very personal & professional manner.
Put our mind at ease and pointed us in the right direction along with providing options.
Excellent customer service.

Through a difficult and turbulent time, with our flights being cancelled due to conflict in the middle east, Kimberley was incredibly supportive, helpful, patient and really cared about us getting to our cruise in Australia. She constantly kept us updated and worked to find us an alternative way of getting to our ship in Sydney. She was extremely down to earth but very professional and made us feel that she would sort it out for us, which she did. Please pass on our thanks for a job well done.

Janine was very helpful and polite and closed my query promptly.

Jemma was professional,friendly and very helpful with my queries. Excellent service

Fantastic service from Jemma in Customer services, answered my question very quickly and then added the package we’d chosen and within an hour a revised booking confirmation was sent through, thoroughly recommend Cruise Nation

After worrying times around travelling through the middle east to get our cruise in Australia, Olivia at Cruise nation arranged us to fly us a different route at our request.She made sure we were happy and made assured. Also we have managed to get ourselves a extra 2 day post cruise in Sydney at no extra cost thanks to Olivia's hard work.
Although it was a bit longer to get there we were happy to have the security that we should make our cruise safe and sound. Great to deal with someone who genuinely tried to make things good out of a bad situation.

We were about to go on a cruise to Australia. Unfortunately the flights there were via the UAE and were affected by hostilities in the Middle East. This effectively stopped us from going away as we were taking FOCD advice on travel via this country. We contacted Cruise Nation and whilst there was a large degree of uncertainty they did help us to re-book another cruise albeit in a different area and later in the year. Initially Kimberly guided us through this followed by Scott. The service we received in the end was excellent. We realise we were luckier than many people who have been stranded and extremely faced a very difficult situation. Considering the pressure that Cruise Nation were under and must have been inundated with many customers with similar issues. We feel that they were very professional and positive. We can't thank them enough.

Bought a few cruise deals from Cruise Nation. Olivia has helped me most recently in the post sales team by changing our hotel. She's been very helpful. Thanks. Cruise Nation is my go to cruise deal company.

Kimberley was very helpful and did her utmost to ensure we made it out to Australia to meet our cruise with minimum impact on our itinerary and we were very appreciative of how we were kept informed throughout this process

Wonderful friendly service from the super-efficient Jemma at Cruise Nation. Thank you for making my cruise booking experience an excellent one. I wouldn't hesitate to book with Cruise Nation again and highly recommend them.

So today I had the most incredible service from Olivia, as a retired travel agent I know how stressful it gets when issues in the world happen to cause so many changes (covid, wars etc). Olivia was efficient knowledgeable and completely dedicated to sorting out re routing us to get to our cruise avoiding the Middle East airlines(which we are still booked with). Nothing was any trouble even though we were just over the two weeks before travel she realised that we happily would bring our flights forward, yes we had to pay more but she explained fully how much we would get refunded once or if the Qatar airline would allow free cancellation (due to airspace being closed). Thank you and thank you to Kaleigh who also supported me a week or so ago. You are both a credit to your company.

I recently booked a cruise through cruise nation and I couldn’t fault the experience. Scott was friendly, professional and made the whole process very easy.

After problems with our flights through Abu Dhabi Kimberly and the flight team went to great lengths to sort alternative flights for us. We have gone from a cancelled trip to looking forward to an amazing holiday thanks to Kimberley. Outstanding customer service.