Crowne Plaza Marlow Recensioni 96

They NEVER return me my deposit !

Food at the restaurant also not nice, same for the service provided from a male waiter.

We booked through a 3rd party sight for this spa hotel (SpaBreaks - who have been helpful throughout).

The welcome to the spa was rushed and unwelcoming.
The spa amenities are very small, quite grubby and do not accommodate the number of people they have booking spa days. The sun loungers are limited (approx 8 in total) and other spa-goers will save them with a towel and disappear for treatments etc, leaving the rest of us with uncomfortable metal chairs at the side with no cushions.

My massage left me feeling more tense, I asked for max/hard pressure which was disregarded and I heard the therapist using their phone on 2 occasions (the starts of a video and a voice note played during).

My main mistake was not to address the issues then and there but we did not feel comfortable and frankly just wanted to get away. I decided to email 2 days after to address the issues but they have all been disregarded by the spa management team.

The food was the best part of this experience and probably the only reason why I am giving 2 stars

Maybe I should have looked at the reviews before staying. deeply concerning that they dont respond on trust pilot either. would avoid the hotel

Terrible service

I just spoke to Mihalay Tar the GM who was very dismisses and told me the loyalty reward points where too costly and because I pay in advance and not at the end I am not entitled to points . AVOID

Great stay staff amazing. Spa is terrible the treatments are basic and short. Spa staff rude. Food great would go again bit no treatment

A hotel that tries to position itself as a high class place to stay it falls short in so many areas.

The only way I can describe the Crowne Plaza Marlow is if Travelodge decided to try and do 5 star hotels........and failed.

The staff are nice enough but there is no urgency or actual service.
24hr room service doesn't exist as they don't pick up the phone, arrive at the main reception and either 8 people are to busy to help you or it's a piece of paper under a stapler saying 'Back in 10 minutes call this number'

The place is weird, the consistency is non existent and the hotel is just a steel frame with some windows.

You can find cheaper and more bespoke/fun accommodation in and around Marlow, do that as this place is not worth the room fees and other add ons.

Fabulous hotel spotless and clean the staff were very friendly and helpful stopped christmas eve. Asked for quiet room was given 227 on second floor the room was stunning we loved it. Will definatly stay again. Short taxi drive into the town.

£150 deposit seized for the little stain caused by a red grape being squashed by my nieces wheelchair.
Do not envisage going to this hotel if you have young children or you are a disabled person because they will look for something to confiscate your deposit.

My friends and i just came back from a one night spa break at Crowne Plaza Marlow. Although we had a pleasant stay but for all that nice relaxed feeling to be turned into anger and frustration 3 hrs after checking out. We had 4 rooms booked in total, when we arrived £75 was taken for each room as a safety deposit, but 3 hrs after leaving my friend got an unauthorised charged of £150. Upon calling the hotel, she was told the amount was for damages to the carpet in one of the rooms! They later sent her a supposedly photo of the carpet were we couldn't see any damages just few faint red spot which looks like it's part of the carpet design. I honestly think this is fraudulent! We are still waiting on management to get back to us!

I have just come back from staying one night at Crown plaza marlow. We had 4 rooms booked. They charged £75 deposit for each room. When I checked out I was told that the deposit will be refunded back to the card. 3 hours after I checked out I was charged £150. When I called them they said it was for damage of carpet to one room. They later set me a picture that you can barely see any damage. How can they claim that I damage a carpet. I can only see 3 faint red marks. I am waiting for the manager to get back to me as I do not know how they can justify taking money from my card that I did not authorise.

Stayed here in premium suite for a concert at the Armadillo. Friendly staff, food was okay, nothing special. Buffet breakfast, plenty of options. Rooms are clean. Swimming pool isn’t frozen cold but gym is too small. More convenient for the location. Would stay again though.

I’ve been trying to enquire about their Spa break packages now for several weeks. On the very rare occasion reception answer the phone they just throw you back into the queue never paying any attention to the request. They even treat their prospective customers badly, no wonder the poor reviews.

Our stay at The Crowne Plaza Marlow was perfect ! The most polite and friendly staff we have ever encountered in a hotel. Our room was spacious, light and very comfortable, and breakfast was delicious, with fresh fruit and beautifully cooked breakfast.
Staff could not have done enough to make us feel welcome. We will definitely return to explore more of this beautiful area, in this most comfortable of hotels. 10/10 to all staff, especially at reception.

Due to train strikes in the South West, my wife was left stranded with our daughter who has special needs. Initially, the hotel staff offered assistance and said they could help with accommodation. However, just 20 minutes later, they changed their minds and claimed no rooms were available.
I emailed the hotel overnight explaining the situation, only to be told there was nothing they could do and that my wife should look elsewhere. This was despite the fact that I have screenshots clearly showing room availability at the time.
The lack of compassion and consistency from the staff was appalling. Their handling of a vulnerable situation was not only unprofessional but deeply disappointing. If this is how they treat guests in need, I fear for the future of this establishment.
I will be sharing a full account of this experience—including all email correspondence and evidence—on YouTube and across hotel review platforms. The public deserves to know how this hotel operates.
Absolutely disgusted.

We stayed for one night and were charged a deposit at check-in, which was later withheld at check-out. The room already had damages, yet they used it as an excuse to keep our money. This hotel is neither transparent nor trustworthy. Definitely not recommended.

Where do I start...
Before I made a booking for the Crowne Plaza Marlow by IHG, I asked if they can place a cot in our room and they confirmed that they will if we ask for it during booking. That's what we did. After doing the booking, I asked them to confirm if they will have the cot. They didn't answer. I asked three times with no response at all. I tried to reach out to IHG so that they can help me to get the answer, no luck. The hotel replied only after I've put an official complaint through booking.com
You think they'd confirm that they will have the cot available free of charge with an apology for the late response. No, the answer was this; "Cots are provided"

From now on, there is no way we would stay in any Crowne Plaza hotels, not for leisure not for business.

EDIT: It is funny that the hotel replied with the wrong answer, I don't have a daughter and my stay isn't February.

From the moment we arrived the check in employee was so friendly we had been up graded to an executive room and it’s one of the best hotel rooms I have stayed in , spa facilities were ok not enough seats around outside but pool and sauna , steam room and jacuzzi all ok , had dinner in the restaurant , dinner was amazing , staff a bit rushed in the restaurant and not great service from them but each course once ordered was amazing ,the bar area seemed to be very slow at cleaning tables and a lot of plates sitting around were we just sitting having a drink but not the end of the world , breakfast the best , usually it can be a bit dried out but eating breakfast and over looking the lake was so nice and amazing scrambled egg !
This is a hotel i definitely would come back to and plan to in August so we can sit and enjoy the views over the lake , so quiet. !

To keep this concise, I'll bullet point my issues, but I'm sure you can imagine the details around it!
1. Check in ardours, so many questions and info, given used scrap of paper to take notes!
2. Room key didn't work x3 trips back to reception (Was demonstrated to whack/hit door to open!)
3. Couldn't get hold of spa on phone either prior to visit or during in stay nor could reception
4. Spa treatment dreadful. Poor quality, dirty room, no music, awful start to end. It wasn't a massage, I was stroked for 30 mins leading me to question if staff are qualified.
5. On to dinner, food ok, but staff intrusive and over whelming. I was asked 6 times if my cauliflower was ok. I think they wanted to join us for dinner, they were at table so much!
6. The pool is tired, small and not clean.
7. Did raise issues with spa reception and desk reception but neither are interested and since deny.
8. Complained afterwards but had to email ceo to even get a response, to be told I'd missed my opportunity to give feedback as they only accept it during a visit.

They have zero interest in addressing issues and despite now seeing lots of other poor reviews they insist I'm the first person to complain! It's crazy. Please stay elsewhere and save yourself the issue.

I'm adding this below as an edit on 22 April. As despite several emails back and forth on the same email this review was logged against, I'm being questioned if my review is genuine, so expecting a post from hotel dismissing my experience. Either that or they get so many complaints with same issues they can't identify me" You decide!! Neither is a surprise given, and I quote "the appropriate time to mention any dissatisfaction was during your stay....Our hospitality promise requires you to notify any issues during your stay" I've never asked for compensations, refund or return visit but for clarity I've never been asked how I wanted issue resolved either.

Later on the 22nd!!
As predicted another dose of non-sense from the hotel. For the record I didn't not threaten negative social media. I tried repeatedly to address issue via email and as THEY shut down all communication I said I'd share my experience. Which I've done. There was no threat just advance notice.

I first contacted the hotel 4 days after my stay!
I didn't demand evidence of qualifications I asked what qualifications a therapist could hold that let them massage the public but not allow them to do manicures or pedicures. I enquired about two therapists and was given one generic certificate with no name (so meaningless) IF either were highly experienced I can only assume they don't care as myself and sister were stroked, not massaged!
As previously said I did make comment to both spa reception and front desk, but conveniently they have amnesia about this!! But that aside you obviously have to acknowledge you did have opportunity to investigate and resolve following my stay and chose not to!
It is normal to check on customers eating a meal but I'm not exaggerating to say we were asked more than 15 times if everything was ok! That isn't normal
It amusing regarding the bedrooms doors now, your front staff who checked us in (so presumable identifiable) whacked and I mean hard beside the keypad for it to work and open the door. He said they just get stuck sometimes!
You don't ask feedback as standard practice so no wonder you don't have any. And with your staff suffering from amnesia so it's bound to be overlooked!

The question for review readers is what possible motivation do I have to make this up! I have never asked for compensation.

I recently spent a Mother’s Day weekend at Crowne Plaza Marlow, and it was a mix of positives and disappointments. Overall, the experience had its highs, but strong issues stood out that affected the quality of our stay.

The welcome we received was top-notch. Dinesh, who greeted us at check-in, was an absolute gem. He wished my mum a Happy Mother’s Day and even upgraded our room at no extra charge, which was a lovely surprise. He made the effort to ensure we could check in a bit earlier and check out later, which made our stay feel all the more special. His warm and helpful service set a great tone for the beginning of our visit.

The room itself was lovely – clean and comfortable. The bed was cozy, and the bathroom was spacious and modern.

The spa experience, however, left much to be desired to put it very politely. We had booked a "relaxing" spa day, which included use of the spa facilities and a 25-minute massage each. Unfortunately, we were informed ahead of time that one of the masseuses had called in sick, so our treatments were rearranged. While I understood this, it did throw off our plans a bit, and we ended up having massages at different times.

Things went considerably downhill further when we arrived at the spa. First, the key card wouldn’t work, and despite notifying staff, it never got fixed. The spa facilities themselves were basic but functional, and we enjoyed relaxing in them for about 1.5 hours at best. Things took a turn when a group of schoolboys arrived. A full football/rugby team – yes, a whole team of 20+ kids – seemed to take over the spa area. Earlier, while having our lunch we’d noticed them playing football on the lawn and no staff intervened to stop them from throwing the ball into the glass conservatory.

Once they entered the pool area, it quickly became chaotic. There was screaming, shouting, running, and jumping into the pool, which led me to cut my swim short. I was getting splashed continuously and almost hit with a ball being thrown around the pool. The adults supervising them were three dads who barely attempted to control the situation until about 1.5 hours in. The noise was unbearable, and I couldn’t even hear my mum speaking to me next to me. We eventually left the pool because of the overwhelming noise.

I went to the receptionist to address the issue, but was told there wasn’t much they could do because the boys had paid to be there, were booked until 7:45pm, and in the T&C's it said children were allowed between those times. I understand that the hotel wants to cater to families, but this wasn’t the right setting for a peaceful spa experience as clearly advertised. My mum's massage was also stopped at the 20-minute mark I assume because of lack of staff, with the noise from the kids clearly making it impossible for her to relax. Eventually, the staff asked the boys to stay on one side of the pool, but by this point, the damage was done and the spashing, shouting, and jumping in the pool still continued. We were never able to fully enjoy the spa as intended and found the spa staff unhelpful and unsympathetic.

While I don’t have an issue with children at a spa, the experience felt more like a waterpark than a relaxing getaway. It’s hard to understand why the hotel thought it was a good idea to schedule a large children's football team on Mother’s Day weekend, especially given that the guests paying for the spa experience weren’t being considered. It felt like the hotel was more interested in the money from the parents than ensuring a peaceful and relaxing environment for other guests.

In summary, the hotel were fantastic, the room was great, but the spa experience was marred by the chaos caused by the kids and nothing was done to resolve it. If you’re looking for a relaxing spa weekend, I’d recommend checking if there are any group bookings like this one beforehand, as it really detracted from what should have been a chilled experience.

We had a very very bad experience at this hotel.

We went last weekend to celebrate my fiancee’s birthday.

First, we tried to book a treatment and was told that the person doing the treatments does not do men.

We went for a relaxing weekend and it was far from this, with several children running around the hotel and causing havoc.

The spa had several children who were unaccompanied and also causing havoc in what should have been a calm place. There was nowhere we could go on site to get away from them and the noise and bad behaviour.

Your rules specifically states that children should be accompanied by an adult and this most definitely was not the case.

I walked into the reception area to see children playing in the revolving door, block the path of guests trying to enter the building.

I thought the hotel was over priced and was unhappy to see that you added a service charge to our restaurant bill, without asking.

My fiancee booked a treatment which was very unpleasant due to the amount of noise coming from the pool, by the children who had taken it over. They had to turn the music up in the treatment room to try and block out the noise, but this was not relaxing and did not help.

It would have been nice if we had been told about the children’s rugby team being there when we booked, or at the very least on arrival.

After driving for 3 hours to get to this hotel, we have come away more stressed than when we arrived.

Others issues were that the tables and floors were left dirty and on one occasion we had to clear a table so we could have our breakfast in the conservatory. I also saw other guest doing the same. Considering the price the hotel charges, I would expect a higher standard and more attention to detail.

We had to go to reception several times to get our key sorted because they would not let us back into our room.

The remote control stoped work and this was sorted quickly.

There was a few members of staff who tried their best to make the hotel feel welcoming. Kareem, the black lad on reception and the European young lady in the spa. I gave you one star only because of them.

Breakfast was cheap and some of it was not cooked well. This had to be the worst hotel breakfast I have ever had.

My main meal looked like it had been heated up in a microwave and lacked flavour. The afternoon tea was dry and tasteless.

I would not recommend this hotel.

If I could give this 0 stars, I would!

The staff in the hotel and the spa are terrible. I didn’t get told the full information and my check in and spa was both at 3. Because I had to wait at check in (people were in front of me) I was late to the spa and the woman behind the desk was smirking as she told us she refused to give us our treatments. It looked like she was enjoying telling us it. Spoke to the manager of the hotel and he kept speaking to us like we were kids. Was told to go wait in our rooms for a phone call that never came. Totally ruined the whole experience. There was also a collection of plasters beside the pool which is gross and unsanitary. I wouldn’t even recommend this place to someone I dislike! When asked to see the manager of the spa we got told she was refused to come and speak to us. Absolutely terrible