We visited Cookes after we had a frustrating and discouraging experience from an online company. We noticed immediately that at Cookes there were a number of staff ready to help. We explained that we... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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As soon as we stepped into the showroom, it felt relaxed as everything was so well set out. The staff that attended to us Wendy in the lounge chairs and David in Beds were very knowledgeable and cour... Leggi di più
L'azienda ha risposto
Very good experience from start to finish. Sales staff had the right approach, making suggestions without being pushy and leaving us to think things over with no pressure. Delivery team (Alex, Phil an... Leggi di più
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Ben was so helpful, showing us options and helping us to decide on what we wanted. Patient to a fault as I was being picky, but when you make a significant purchase you need to be sure. I like the i... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Welcome to our family-run business, where time-honored tradition meets modern innovation. For an impressive 75 years, we have been serving our customers, gaining invaluable insights into what truly matters to them. At our core, we take immense pride in offering impeccable craftsmanship, unmatched value, and furniture that transforms a house into a home. Prepare to embark on a global journey; we offer furniture from around the world - in an extensive range of styles from renowned brands that you can wholeheartedly trust. From timeless elegance to luxurious comfort, our handpicked selection guarantees to satisfy. But that's not all - we aim to provide unbeatable prices without compromising on quality. With our brand price promise, you can indulge in the confidence that you'll discover furniture of the highest quality at a guaranteed price match promise. Our inspirational showrooms, with expert advice from our Sales Specialists, will ensure your journey to finding your perfect furniture is an enjoyable experience. Visit us in-store and let us help you transform your living space into a masterpiece of comfort, style, and bliss.
Informazioni di contatto
28 Goosemoor Lane, B23 5PN, Birmingham, Regno Unito
- 01212505050
- webenquiries@cookesfurniture.co.uk
- www.cookesfurniture.co.uk
4,9
Eccellente
5K recensioni
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Ha risposto al 100% delle recensioni negative ricevute
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent service throughout …
Excellent service from beginning to end.
Knowledgeable staff who went out of their way to help throughout.
I will certainly go back and have recommended them the company to friends and acquaintances
25 febbraio 2026
Risposta di Cookes Furniture
Thank you for taking the time to leave us a 5-star review. We truly appreciate your feedback and are delighted you were happy with your experience.
Best regards,
The Cookes Team
Excellent customer service
We have purchased many items of furniture from Cookes and have always had excellent customer service. We recently had a problem with our purchase but Elaine handled it in an exemplary manner and resolved the issue without any inconvenience to us.
14 maggio 2026
Non scritta su invito
Risposta di Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We truly appreciate your feedback and will be sure to pass it on to Elaine.
Best regards,
The Cookes Team
Prompt & Efficient
Salesperson Joanna was very efficient in arranging a prompt delivery for an ex display Parker Knoll Settee & Chair .
I ordered it on 13 May and it was delivered on the morning of 15 May by Alex & James, who were polite and took much care in removing my old Settee & Chair and putting the new ones in place.
13 maggio 2026
Non scritta su invito
Risposta di Cookes Furniture
A huge thank you for your 5-star review! We’re so pleased you had a positive experience and chose Cookes. We will make sure your feedback is passed on to Joanna, Alex and James.
Best regards,
The Cookes Team
Excellent service
Michal at the Christchurch branch was very helpful
Quality of service at Cooke’s is excellent.
11 maggio 2026
Risposta di Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback and will be sure to pass it on to Michal.
Best regards,
The Cookes Team
Staff are always very helpful and…
Staff are always very helpful and knowledgeable about the products. Tony was very helpful.
14 maggio 2026
Risposta di Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback and will pass it on to Tony.
Best regards,
The Cookes Team
Absolutely fantastic service
Absolutely fantastic service from the delivery guys from cookes furniture. Andy and Joe delivered our king size matress with great patience and professionalism, there was a point i didn't think it would get up the stairs as we have a low part but with great care,they eventually got it up and into the bedroom. I was in awe at how they managed it. Joe was super polite and curtious whilst you could tell Andy had years of experience behind him. Both great,would recommend and use again. Thankyou so much
8 maggio 2026
Non scritta su invito
Risposta di Cookes Furniture
A huge thank you for your 5-star review! We’re so pleased you had a positive experience and chose Cookes. Your kind words will be shared with Joe and Andy.
Best regards,
The Cookes Team
Cookes is a great place to find exactly…
Cookes is a great place to find exactly what you are looking for. Ben was great as always.
9 maggio 2026
Risposta di Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback and will make sure it is passed on to Ben.
Best regards,
The Cookes Team
Very professional and helpfull.
6 maggio 2026
Risposta di Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Risposta di Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Risposta di Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Very good experience
Sue was very helpful knowledgable but not pushy.
Good selection of stock to try out also helps very much.
Only gripe was on price. Could have purchased elsewhere at same or slightly cheaper but the other factors mentioned above did sway us towards Cookes.
Well done very good customer service.
Yet to experience delivery, hope as good as purchase process.
4 maggio 2026
Risposta di Cookes Furniture
Thank you for your lovely feedback! It’s wonderful to hear you had a great experience and thank you for choosing Cookes! We will make sure your feedback is passed on to Sue.
Best regards,
The Cookes Team
Competent friendly service
3 maggio 2026
Risposta di Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Cooks is an old established company…
Cooks is an old established company with a good reputation.
We came here to purchase a rug, the staff were very helpful and they even had a book of all the rugs that were available even if not on show in the store.
The ordering process was very easy and simple and the whole thing from start to finish was excellent.
18 aprile 2026
Risposta di Cookes Furniture
Thank you so much for taking the time to leave us a 5-star review. We truly appreciate your feedback and are delighted you were happy with your experience.
Best regards,
The Cookes Team
A large selection of beds and…
A large selection of beds and mattresses. Helpful knowledgeable staff (Alan Davis).
1 maggio 2026
Risposta di Cookes Furniture
Thank you for taking the time to leave us a 5-star review. We truly appreciate your feedback and will make sure it is passed on to Alan.
Best regards,
The Cookes Team
Risposta di Cookes Furniture
Thank you so much for taking the time to leave us a 5-star review. We truly appreciate your feedback.
Best regards,
The Cookes Team
Excellent puurchasing experience
Excellent puurchasing experience, knowledgeable curtious staff, well stocked & laid out display of furniture. Would recommend witgout hesitation.
1 maggio 2026
Risposta di Cookes Furniture
A huge thank you for your 5-star review! We’re so pleased you had a positive experience and chose Cookes.
Best regards,
The Cookes Team
Great customer service
We were served by a such a pleasant and helpful salesperson (David), whose thorough knowledge of the products made our final decision of what to purchase so much easier. Great customer service.
4 maggio 2026
Risposta di Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We truly appreciate your feedback. Your kind words will be shared with David.
Best regards,
The Cookes Team
Sales Consultant- Paul
Sales Consultant- Paul, was exceptional talked us through the sofa makes and styles. Very helpful showing us all of the fabrics available and giving us an insight to how they would look if not on show. Couple of other staff also very pleasant and helpful.
4 maggio 2026
Risposta di Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We truly appreciate your feedback. We will be sure to share your lovely feedback with Paul.
Best regards,
The Cookes Team
All staff are very helpfull
All staff are very helpfull , patient and friendly
Lovely Coffee also 😊
4 maggio 2026
Risposta di Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We truly appreciate your feedback.
Best regards,
The Cookes Team
Anita was just great,knowledgeable,and…
Anita was just great,knowledgeable,and listened to my needs
27 aprile 2026
Risposta di Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback and will pass it on to Anita.
Best regards,
The Cookes Team
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