We visited Cookes after we had a frustrating and discouraging experience from an online company. We noticed immediately that at Cookes there were a number of staff ready to help. We explained that we... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
As soon as we stepped into the showroom, it felt relaxed as everything was so well set out. The staff that attended to us Wendy in the lounge chairs and David in Beds were very knowledgeable and cour... Leggi di più
L'azienda ha risposto
Ben was so helpful, showing us options and helping us to decide on what we wanted. Patient to a fault as I was being picky, but when you make a significant purchase you need to be sure. I like the i... Leggi di più
L'azienda ha risposto
Very good experience from start to finish. Sales staff had the right approach, making suggestions without being pushy and leaving us to think things over with no pressure. Delivery team (Alex, Phil an... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Welcome to our family-run business, where time-honored tradition meets modern innovation. For an impressive 75 years, we have been serving our customers, gaining invaluable insights into what truly matters to them. At our core, we take immense pride in offering impeccable craftsmanship, unmatched value, and furniture that transforms a house into a home. Prepare to embark on a global journey; we offer furniture from around the world - in an extensive range of styles from renowned brands that you can wholeheartedly trust. From timeless elegance to luxurious comfort, our handpicked selection guarantees to satisfy. But that's not all - we aim to provide unbeatable prices without compromising on quality. With our brand price promise, you can indulge in the confidence that you'll discover furniture of the highest quality at a guaranteed price match promise. Our inspirational showrooms, with expert advice from our Sales Specialists, will ensure your journey to finding your perfect furniture is an enjoyable experience. Visit us in-store and let us help you transform your living space into a masterpiece of comfort, style, and bliss.
Informazioni di contatto
28 Goosemoor Lane, B23 5PN, Birmingham, Regno Unito
- 01212505050
- webenquiries@cookesfurniture.co.uk
- www.cookesfurniture.co.uk
4,9
Eccellente
5K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
pleasurable furniture shopping
It was a pleasure to walk around the air conditioned store. Really super attractive furniture in every department. Pleasant and helpful assistants. I would definitely recommend shopping there.
9 agosto 2026
Risposta di Cookes Furniture
Thank you for taking the time to leave us a 5-star review. We truly appreciate your feedback and are delighted you were happy with your experience.
Best regards,
The Cookes Team
Polite staff.
3 agosto 2026
Risposta di Cookes Furniture
Thank you so much for taking the time to leave us a review. We appreciate your feedback.
Best regards,
The Cookes Team
Excellent service without overbearing…
Excellent service without overbearing sales team.
4 agosto 2026
Risposta di Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Great customer service and support on…
Great customer service and support on the day of us choosing our furniture
3 agosto 2026
Risposta di Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We truly appreciate your feedback.
Best regards,
The Cookes Team
We visited Cookes showroom yesterday…
We visited Cookes showroom yesterday and were greeted by Jas. He was helpful, knowledgeable and respectful which made the experience a very pleasant one.
Well done 👏 keep up the good work.
7 agosto 2026
Non scritta su invito
Risposta di Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback. Jas will be delighted to hear your kind words.
Best regards,
The Cookes Team
Very good service at great prices
4 agosto 2026
Risposta di Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Cookes Birmingham Store
Visited Cookes Furniture, Birmingham a few weeks ago as we were looking for a new bed. There was a specific one we were looking for and, as we couldn't find it, we asked the assistant if they still did this particular one. Luckily for us they still did and we placed an order. Lisa, the sales lady was very helpful and she asked us if we wanted a new mattress protector, which we decided to buy as well. The bed was delivered around three weeks later. The delivery men assembled it very quickly and we are very pleased with our purchase. Also, the mattress protector is very good quality and we are really pleased that we ordered this too. Very good customer service.
12 luglio 2026
Non scritta su invito
Risposta di Cookes Furniture
Thank you for your kind review. We’re thrilled to hear you’re pleased with your furniture and your experience with us and we will be sure to share your lovely feedback with Lisa.
Thank you for choosing Cookes.
Best regards,
The Cookes Team
Risposta di Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Risposta di Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We truly appreciate your feedback.
Best regards,
The Cookes Team
Cookes always offer good service.
Cookes always offer good service.
I was helped and had good advice from Salesman
Mr Paul Freeman.
31 luglio 2026
Risposta di Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback and will be sure to share it with Paul.
Best regards,
The Cookes Team
Professional guidance
From the moment I stepped through the door, Anita, at your Christchurch branch gave me 100% of her expertise and attention, making my experience of buying an expensive item, positive from the start
23 luglio 2026
Non scritta su invito
Risposta di Cookes Furniture
Thank you for taking the time to leave us a 5-star review. We truly appreciate your feedback and are delighted you were happy with your experience. Your kind words will be shared with Anita.
Best regards,
The Cookes Team
From the moment I walked into the…
From the moment I walked into the store, to paying for my purchase, everyone was polite, friendly and knowledgeable. Wendy went over and above
31 luglio 2026
Risposta di Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback and will be sure to share it with Wendy.
Best regards,
The Cookes Team
From the show room to the…
From the show room to the delivery/installation, I couldn’t fault the team service
28 luglio 2026
Risposta di Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Nice relaxed big area to look around
Nice relaxed big area to look around . Lots of sofas and chairs and nice to look at other furniture as well. Staff very helpful and informative and nice to be left on our own to just browse without being interrupted. Ordered our sofa and chair to be delivered in 8 to 10 weeks time.
30 luglio 2026
Risposta di Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We truly appreciate your feedback.
Best regards,
The Cookes Team
The Salesman was not pushy.He was…
The Salesman was not pushy.He was knowledgeable courteous and helpful.
He is a credit to his company.
31 luglio 2026
Risposta di Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Risposta di Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
A good shopping experience makes all the difference.
David knew all about the small dining table & swivel chairs that I was interested in seeing. I had chosen them online from the Christchurch virtual showroom & was pleased that the items were on show.
After speaking to David I decided to increase the size of the table from 800cm to 100cm diameter. I appreciated his in depth knowledge of the products, & was confident enough to place the order.
25 luglio 2026
Risposta di Cookes Furniture
Thank you for taking the time to leave us a 5-star review. We truly appreciate your feedback and are delighted you were happy with your experience.
We will make sure your feedback is passed on to David.
Best regards,
The Cookes Team
Lovely and very helpful staff.
28 luglio 2026
Risposta di Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Risposta di Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
I only dealt with one of your staff who…
I only dealt with one of your staff who was most helpful and very patient whilst at the same time helping to co-ordinte fabrics for cushions etc
26 luglio 2026
Risposta di Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.