The communicate I had initially with the Service representative, (Mr. Enoch). He was very courteous and professional. One of the reason I left Cricket Wireless, the people were so disrespectful. Unpro... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I spoke to more than one person when setting up the phone, all your reps were knowledgeable and kind. It was a really good experience each time I called my needs were addressed and I was given the req... Leggi di più
L'azienda ha risposto
I greatly appreciated the patience shown by the customer service rep as I attempted to straighten out the billing drama of my hacked and blocked payment card on file. 3 days later I vowed that would... Leggi di più
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I installed my Mom’s Community Phone today and ran into some technical issues and with Mike Es technical expertise, we were able to get the antenna installed and functional.! Mike dis and outst... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
At Community Phone, we offer simple, reliable phone service for homes and businesses. Our phone service does not require internet and works during power outages. It’s powered by our home phone base, a device that connects your home phone to cell towers in your area. Simply plug the device into an outlet, plug your phone into the base, and enjoy unlimited local and long-distance calls in the US. We also give you full control over how you use your phone. Transfer your home phone number onto a cell phone, or forward calls from a home phone and get rid of your existing service completely. Have calls ring on multiple phones at the same time, or route calls to different phones based on a custom dial menu. Send voicemail recordings to your inbox—all with helpful, accessible customer support.
Informazioni di contatto
867 Boylston Street, 5th Floor, #1503, 02116, Boston, Stati Uniti
- 866-694-3382
- help@communityphone.org
- www.communityphone.org
4,7
Eccellente
1263 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I've had a very positive experience…
I've had a very positive experience with Community Phone - have always received quick and helpful assistance whenever there was a problem - which has been very rare.
11 aprile 2026
Changing my phone service was made very…
Changing my phone service was made very easy. I am glad I chose Community as my new service.
17 aprile 2026
Risposta di Community Phone
Glad to hear switching your phone service was easy and that you’re happy with your choice.
Regards,
The Community Phone Team
Equal Service for Everyone
The communicate I had initially with the Service representative, (Mr. Enoch). He was very courteous and professional. One of the reason I left Cricket Wireless, the people were so disrespectful. Unprofessional. Even after I told them that I was a disabled veteran. I had hearing problems, and asked them to speak slower. But the above representative understood and acknowledged my disability when we discussed phone service. I spoke with him twice before activated my home phone. Both times he exercised the same professionalism, and respect for my disability.
10 aprile 2026
Risposta di Community Phone
Thank you for sharing your experience, we’re glad to hear our team treated you with the professionalism and respect you deserve and took the time to support your needs.
Regards,
The Community Phone Team
Got my phone in a timely manner ,set up…
Got my phone in a timely manner ,set up was easy.just needed help with incoming and outgoing calls. they help me everything working good now Thank you.
10 aprile 2026
Risposta di Community Phone
Glad to hear your setup was easy and our team was able to help get your incoming and outgoing calls working properly, thank you for taking the time to share.
Regards,
The Community Phone Team
All I asked for was a quote
All I asked for was a quote. Received it. Told them they were too expensive for me, as a senior on limited income. They won't stop texting, emailing, now they're calling me. I told this person today on the phone to stop contacting me. Hopefully they understand what I said.
10 aprile 2026
Risposta di Community Phone
We’re sorry for the experience you’ve described and thank you for bringing this to our attention. We’ll look into this and ensure you are not contacted further.
Regards,
The Community Phone Team
Risposta di Community Phone
Pleased to hear your number transfer problem was resolved with support from our team, thank you for taking the time to share.
Regards,
The Community Phone Team
Customer service is great and…
Customer service is great and professional. The staff very helpful and pleasant to talk with and answered all my questions.
16 aprile 2026
Risposta di Community Phone
Thank you for sharing, we’re glad to hear you had a great experience with our team and that all your questions were answered.
Regards,
The Community Phone Team
Just to know I have a working phone
Just to know I have a working phone. I was a little concerned at first but your people got me all set.
16 aprile 2026
Risposta di Community Phone
Glad to hear everything is up and running and that our team was able to get you set up, we appreciate you taking the time to share your experience.
Regards,
The Community Phone Team
My robo calls went from a max of 30 a…
My robo calls went from a max of 30 a day down to one this past week. I cant believe how quiet my phone is. THANK YOU!
15 aprile 2026
Risposta di Community Phone
We are delighted to hear the spam calls have dropped so significantly and that you’re enjoying the peace and quiet.
Regards,
The Community Phone Team
Was really impressed that it worked …
Was really impressed with the description how to set up the system which took very little time and it all worked. The clear voices on the other end are a delight, thanks much, Rita Williams
9 aprile 2026
Risposta di Community Phone
We’re glad to hear the setup was quick and easy and that you’re enjoying the clear call quality, we appreciate you taking the time to share your experience.
Regards,
The Community Phone Team
Risposta di Community Phone
Thank you for sharing, we're glad to hear you had a great experience with our team.
Regards,
The Community Phone Team
Customer service was good and my…
Customer service was good and my questions were answered. However, I have a problem with the way the system works. I think it is not fair to ask people to pay for the phone before it is activated. For me my package took sometime to be delivered due to some address problem. After it was finally delivered I was told it will take about one to two weeks before my number could be transferred from Xfinity/comcast to community phones. Meanwhile, I am still paying for the phone but I really cannot use it. Whereas I know this is a business and bills have to be paid, I think it is not fair to start charging seniors before the number is transferred.
14 aprile 2026
Risposta di Community Phone
We appreciate you taking the time to share your experience and feedback. We’re glad to hear your questions were answered and are sorry for the frustration you experienced during the process, especially around timing and activation. Our team will be reaching out to you to look into this further and help make it right. You can rest assured we’re here to support you.
Regards,
The Community Phone Team
Risposta di Community Phone
Delighted to know you've had a great experience with our team, we appreciate you taking the time to share.
Regards,
The Community Phone Team
Risposta di Community Phone
We're happy to hear you had a great experience with our team, thank you for taking the time to share.
Regards,
The Community Phone Team
Great Experience
I spoke to more than one person when setting up the phone, all your reps were knowledgeable and kind. It was a really good experience each time I called my needs were addressed and I was given the required assistance I needed.
6 aprile 2026
Risposta di Community Phone
Thank you for taking the time to share your experience, it's great to know our team was there for you every step of the way.
Regards,
The Community Phone Team
Customer service was friendly, fast and thorough
13 aprile 2026
Risposta di Community Phone
We’re glad to hear you had a great experience and that our team was friendly, fast and thorough in assisting you.
Regards,
The Community Phone Team
Risposta di Community Phone
Happy to hear your issue was resolved quickly and everything was taken care of in a timely manner.
Regards,
The Community Phone Team
Risposta di Community Phone
Glad to hear you received personal attention and that the experience was both time efficient and courteous. Thank you for sharing.
Regards,
The Community Phone Team
The address correction was handled…
The address correction was handled quickly. I’m looking forward to good phone service as soon as my number is ported over.
12 aprile 2026
Risposta di Community Phone
We’re glad to hear the address correction was taken care of quickly. We appreciate your patience during the porting process and look forward to you being fully set up once your number transfer is complete.
Regards,
The Community Phone Team
Risposta di Community Phone
Thank you for sharing, we're happy to see you had a great experience with us.
Regards,
The Community Phone Team
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