Coin Cloud 

Coincloud needs to figure things out. They have gone downhill really fast. Loved them at first but lately they have been the worst Bitcoin company out there. Over just 10 days 3 transactions took a long time, not just hours but days. First transaction took 12 hours, 4 days later I made purchase on Friday and received it Tuesday and now once again made a purchase last night and 8 hours later still nothing. What really angers me is their site stating that most transactions take 15 mins but on RARE occasions, can take up to a hour. What is rare now a days is getting it under 8 hours. And I did my own little test and while waiting, I went to 2 other Bitcoin machines with other companies and had the Bitcoin in minutes. So how can other companies have it out in minutes and you guys take 4 days? And if you are going to be so slow, TELL PEOPLE, so we can go somewhere else. No notice on machine about any possible delays. Company obviously doesn't seem too concerned seeing how many other ppl are staying the same issues. When it takes longer than my bank, it defeats the whole purpose. Hopefully the company will get someone in charge who cares enough to figure out why they are only Bitcoin to have huge delays and fix the issue

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on august 7th i made a transaction at 730am.its august 9th and my transaction never went thru.i have made ahundred transactions in the past and never had to wait for it to go thru.the empkoyees tell me my transaction will go thru in one hour and nithing hapoens.why are they lying?is my transaction ever going to go thru 2days come on.

Coin Cloud scammed me of $13800.
Funds went into my wallet in the old app.
My AT&T updated to their new app. My old app is no longer available. The wallet didn’t transfer. Their customer service tried to help for over a week without results. I asked to be put in touch with their software team. No can do! They can’t talk to a member of the public. I have paid them thousands in commissions over the last year. Stay clear of Coincloud.

I'd give them a 0 but that wasn't an option.
I've put thousands of dollars into their ATM to convert into Bitcoin. They've always been the SLOWEST to send Bitcoin and the most expensive. Yesterday I put 100$ in the machine, almost 24 hours later still no Bitcoin. Customer service couldn't give me a time frame and tried to put the blame on me. Now they won't even respond. I see that their stock has tanked overnight and hopefully with this review I can get my money's worth and save some other poor soul from making the stupid decision I did and use a coin cloud atm! I hope in the near future your atms won't even be worth their weight in scrap!!
Ladies and Gentlemen, PLEASE DO NOT USE COIN CLOUD!

I’ve purchase bitcoin through coin cloud bitcoin machine in Florida on Friday noon, and till now I’ve not receive no coin my wallet, please is there any who have experience such before and hope I’ll still receive my coin, I’ve called them and all they’re saying is I should wait I was told that it will get in yesterday but till now still the same, I don’t understand your service or what’s going on, I’ve send them email and attached images as references, please look into this I don’t receive anything yet

Using CC has been great. Very convenient and once your ID is verified the flexibility is awesome.

I recently started investing in crypto and was super excited to find a Bitcoin ATM at Tivoli Village during my weekend shopping!
I had some simple questions and called the customer service number. I spoke to Maya who was very kind. Overall, the machine required my phone number and a bitcoin wallet and was a simple experience. I’ll definitely be back!

This company is a scam they don’t pay their location owner, how do you make a contract with someone and state they gonna pay monthly for have the machine in your location and not pay?

I spend more time each month contacting them because they haven't paid than I'd prefer. They removed a machine from one location after telling me they would not be removing it. We then had a break in at another location and a week later the machine still sits here mangled and unusable while my customers ask when they'll be able to use it. I canceled the contract with them after a lady spent 3 days trying to get the machine to work (no fault of her own, blurry camera) she then spent $25000 and bought Bitcoin. Coin cloud stated that the machine wasn't profitable and was very rude over the phone. I told them to come get the equipment and pay me the money owed. Worst Company I've dealt with in a long time. They don't communicate with each other and tell you something different every time you call in.

the atm in my area advertises an extra $20 in btc for every $100 purchased, I purchased $100 and did not receive any extra, on top of that, they quoted the price of btc $3k higher than actual price and only ended up receiving $87 in bitcoin.

Within the last 18mos or longer regardless of either atm my funds are "normally" confirmed within 30mins or less.
Earlier today I purchased using Coincloud atm, I recieved a txt saying it "will" be confirmed in appr. 47mins. It is going on 9hrs and still no confirmation.
I have spoken with Customer Service twice since.Nothing

Please I mistakenly sent my coin to your address please can you guys help me refund it back please, I have all the transactions prove

As a suggestion, would be nice if the transaction were instant, like most other competitors. That would be one of the most annoying things about coincloud, taking very long to transfer the funds.

On April 18, I was scammed and I reached out to you right away to cancel/freeze the transaction, but you weren't reachable and you still haven't responded to my email.

I can't really say anything bad as of yet but I was frustrated because they refused to help me recover my password. I understand the security concerns but what good is the $500 I won in BITCOIN if I can't get into my account?

Used the machine at Tivoli Village in Las Vegas. Was pretty easy to purchase bitcoin. Make sure you have a wallet. If not, you can download theirs in the App Store.

Only used your atm because the weather won't let me drive further away to a different agent. Dreadful.

Same experience as the first poster, A B. Machines just eat your cash and never give you any crypto. Surprisingly, the customer service agents actually answer (probably in a boiler room) but tell you a glitch is preventing the crypto from being released. Total ponzi/outright scam.
EDIT: the company finally followed up and sent me a refund in BTC

Horrible experience. They advertise 10-15 min turnaround on BTC withdraw. I sent the funds from my Kraken over 5 hours ago now and the funds are still not available. I've called customer service 5 times sofar and they only apologize and claim that they will push it through as they are unsure what the hold-up is at this point.