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Valutata 1 stelle su 5

I ordered a mystery box April 29th 2026, I didn't receive confirmation that the order had gone to DPD until 16th June and to date (9th July) DPD are still awaiting the actual parcel. No response from... Leggi di più

Valutata 1 stelle su 5

Awful communication - what I mean is they never answered an email or a ‘contact us’ message I left on their website. I know the goods were supposed to be close to sell by or just over sell by date, bu... Leggi di più

Valutata 4 stelle su 5

I bought my cost of living food box with the wowcher discount code. Box arrived today, lots and lots of stuff, very happy with products, worth more than what was spent even with the additional £7.99... Leggi di più

Valutata 1 stelle su 5

Items sent were disgusting, had to chuck most of it, got sent a massive bag of soya beans, what am I supposed to do with them and they were several months out of date so couldn't even give them away.... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio di consegna di prodotti alimentari
  2. Minimarket
  3. Discount
  4. Supermercato discount
  5. Banco alimentare
  6. Servizio di ordini alimentari online

Scritti dall'azienda

CLEARANCE XL is an online retailer of clearance approved food and drink and household items.


Informazioni di contatto

1,9

Scarso

TrustScore 2 su 5

2K recensioni

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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 13% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

1,9

Tutte le recensioni

(1953)

93 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Awful!

I ordered two stationary boxes. They took two months to come and barely contained any stationary! 200 face masks, cases for various tablets/iPads and even a bottle of water! DO NOT BUY!

11 febbraio 2026
Non scritta su invito
Valutata 1 stelle su 5

Binned everything

Binned everything. Things over a year out of date. Juice had no fizz, flat and tasteless. Nothing was edible.

23 dicembre 2025
Valutata 1 stelle su 5

Absolutely terrible

Absolutely terrible. I throw the whole lot out.
You could improve by stop ripping people off selling your rubbish.
I wished I took a video of it to send to trading standards.
I actually think you should refund me but I doubt you will

23 dicembre 2025
Logo di Clearance XL®

Risposta di Clearance XL®

Hi Vicky

Sorry to hear that you are not happy with your order. Our records show you received the parcel that you ordered, which was a mystery box, so I am unsure what exactly you are unhappy with and what you beleive to be "rubbish" and how we are "rippind people off"?

Please could you explain further why you are not happy with the random selection of items that you ordered?

Valutata 5 stelle su 5

This is currently my most favourite…

This is currently my most favourite company in the world, the value I get is the best from anywhere.
Occasionally some of the items may be sub-par but this is very very occasionally. My Experience and instinct tells me that this is a company that does it’s very very best to keep customers happy and I have learnt to trusted them, I tend to buy from them once per month and have done so for nearly a year.

19 dicembre 2025
Valutata 1 stelle su 5

AVOID THIS COMPANY

My order was shipped quickly but items were missing when it arrived. I contacted them 3 times and got no response...Terrible customer service, order at your own risk!

15 dicembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Still no items

Still no items. Order placed on 23rd November, today is 19th December. 4 weeks dispatch, that is ridiculous. No idea if I ever will see any items.

19 dicembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Avoid at all costs save your money

Ordered the drinks mystery box and wow I understand that some items could be a little past the best before but wow all out of date not by a month or two but 80% by a year or two opened a couple is the items and they was flat no fizz 90% have gone in the bin it’s a cleaver way to scam people out of money get the stock free and then sell it off as “some items maybe passes their best before” no what you mean to say is all item will be a year plus past its best before and just shaking the bottles you can see the only pace they are good for it the bin also you wait a month to get the box to be well disappointed the good thing is I’ve done a couple of utube of the whole take a look #scammers

11 dicembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Dont buy this - many items were from 2023

Many items were from 2023, so past their use by date and best before date. I'm not sure why they enforce a 4 week wait if the products are this bad. Some tasted like their packaging, others had no taste at all.

Items had been sitting in direct sunlight to the point that all colour has been bleached from them. These were jelly pots and juice.

I would not buy from this company again The quality does not match the price.

17 novembre 2025
Valutata 5 stelle su 5

100% recommend

I purchase every 3 months ... around £90 of products mainly cakes. I have nothing but praise.... Incredibly cheap, very rarely is anything poor value, always packaged well and delivery is fast (pay for the fast delivery.. £5 more or so and worth it). I have never had an order be wrong or even any substitutions. Most of the purchases are used to feed wildlife but I do eat some myself too. I completely value this retailer and have not hesitation in recommending their services.

19 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Value for Money

I always look out for a bargain as everything these days are so expensive, I like to be clean & Clearance XL has had a couple of bargain buys regarding antibacterial wipes so I bought quite a few at a very good price that I could afford, looking forward to checking out any more bargains from your store, thank you.

20 ottobre 2025
Valutata 1 stelle su 5

No one responded to my emails

No one responded to my emails and still haven't. There was no way of telling what sizes I needed so I got a 2 boxes of sizes I couldn't use and had to give them away. Complete waste if money, very disappointed. Never again!

22 settembre 2025
Valutata 4 stelle su 5

The website is good but a bit too busy…

The website is good but a bit too busy with too many adds which are distracting. The range of food items is relatively small and prices vary. I like the healthy foods rather than the junk food and am happy to but food past its sell by date. My parcel was well packaged and arrived in an acceptable time with some items that I have really enjoyed. With the cost of living bargain items are appreciated as well as reducing landfill from unsold food. Because of postage costs I feel that I need to save a lot of money on the food and buy enough to make it financially worthwhile.
I shall be very happy to use the site again

21 settembre 2025
Valutata 4 stelle su 5

Great box, massive selection of goodies

Great box a massive selection of all sorts of goodies, great for trying new things

I was sceptical from past reviews but I am pleasantly surprised, I ordered the xl mystery box.

XL is definitely accurate there was so much stuff from whole case of Powerade to whole boxes of crisps, jelly’s, cakes, cereals ect…

Yes some items are past sell by date but I think that’s personal preference I don’t have an issue with that, all the food is perfectly fine nothing was off or mouldy completely safe to eat, plus it states on website that items may be past sell by date so you know what your getting.

I can’t comment on delivery as I made an error so it was late but a lovely guy Paul messaged and sorted it out and I received it really quickly after that.

In all if you’re ordering for a bit of fun or you enjoy a mystery box and don’t mind sell by dates I would highly recommend you get so much for your money!

If your ordering expecting a weekly shop next day delivery better to go to supermarket

9 ottobre 2025
Non scritta su invito
Valutata 1 stelle su 5

Food items were outdated by months to years

There were food items in this box that were dated a few years ago, a few bread items added too which were completely out of date. There was nothing from this box that was of any help at all. I threw it all away. One would have expected more recent dates on the items but as mentioned use by dates were exceeded by months and in some instances years.

23 settembre 2025
Logo di Clearance XL®

Risposta di Clearance XL®

Hi Vanessa

This was stated in the product description, along with the advisory note not to order the product if you are fussy about best before dates.

Therefore, why did you order this product and why did you accept the terms and conditions of use before commiting to buy, which also states we sell products past their "best before" dates but never past it's "use by" date. You even accept this term via the tick box and then leave us a negative review as a result of your ignorance?

I think you need to reform yourself.

Regards
ClearanceXL

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