Cladding Monkey Recensioni 

285
TrustScore 4.5 su 5

4,6

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

I cannot recommend Cladding Monkey enough, my site team had a last minute change to a project and I ordered the materials online with no hassle it arrived the next day. I did make an initial mistak... Leggi di più

Valutata 5 stelle su 5

I ordered kit to sheet out a bathroom, their prices are keen, the delivery prompt. It's a great product and I say this having experience with other brands and companies, simple to install, a compete... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

The return procedures are ridiculous. I bought panels and now I have to return the 230cm long ones by myself. I was willing to pay the delivery fee, but they don’t offer any collection service. I have... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We placed an order for hygienic cladding for one of our sites and I have to say that every step of the way the customer service was outstanding. As soon as the order was confirmed the team were proact... Leggi di più

L'azienda ha risposto


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

285 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(285)

26 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Truck stop

Ordered some cladding to cover bait cabins for the staff in a lorry truck stop. The staff advised which thickness would be needed, and I have to say it looks cracking. They helped with adhesive quantities and what finish it go for, I have a few more if these to do so I will be back.

10 marzo 2022
Non scritta su invito
Logo di Cladding Monkey

Risposta di Cladding Monkey

Thank you Fran

Valutata 5 stelle su 5

Great end to end experience

Great company, product, price and service. Kellie in customer service was very helpful and did everything she could to ensure I got my order quickly.
I would have no hesitation in recommending Cladding Centre to anyone and am sure you will be as happy as I am!

10 marzo 2022
Non scritta su invito
Logo di Cladding Monkey

Risposta di Cladding Monkey

Thank you Richard

Valutata 1 stelle su 5

Very poor service

Very poor service, sent wrong size sheeting, website advertised 10ft x 4ft, they sent 3000mm x 1220mm so already 50mm short then measure sheets and all were 2990mm long. Completely ruined all work that had already taken place and had to start the build again as couldn't wait for replacements due to time constraint. Company did not care one bit. Offered a return and replace but was not an option we could take so had to spend 2 days rebuilding the carcass work to fit the substandard panels. AVOID AT ALL COSTS

9 marzo 2022
Non scritta su invito
Valutata 5 stelle su 5

Great service

Great service, quick delivery and a very helpful team on the end of the phone.

2 marzo 2022
Non scritta su invito
Logo di Cladding Monkey

Risposta di Cladding Monkey

Excellent news, its great to hear you are pleased with the service!

Valutata 5 stelle su 5

Brilliant service

Kellie & The Cladding Monkey team are always polite & more than helpful. We receive speedy quotes within 10 minutes & always receive a reliable delivery service.

1 marzo 2022
Non scritta su invito
Logo di Cladding Monkey

Risposta di Cladding Monkey

Thank you! We do try our best!

Valutata 5 stelle su 5

Fantastic from start to finish

Fantastic from start to finish. Asked for a quote and got it back within 10 minutes, very friendly when I asked to amend the order. Great price and got next day delivery. Could not recommend them enough, Great team and will be ordering with them again.

28 febbraio 2022
Non scritta su invito
Logo di Cladding Monkey

Risposta di Cladding Monkey

Thanks Jordan, the feedback is much appreciated!

Valutata 5 stelle su 5

Great Company

What a find - brilliant customer service, Kellie pulled out all the stops to get the product to us on time and then follow up with further information when requested. Will definitely use again.

23 febbraio 2022
Non scritta su invito
Logo di Cladding Monkey

Risposta di Cladding Monkey

Thank you Becky for the feedback :)

Valutata 5 stelle su 5

Excellent Customer Service

Dealt with Cladding Monkey on 2 separate occasions so far. Product is really good. The reason I will always use this company is the customer service and sales support, which is excellent; professional, knowledgeable and friendly, Kellie dealt with my requests and technical questions which enabled me to complete a really good job.

22 febbraio 2022
Non scritta su invito
Logo di Cladding Monkey

Risposta di Cladding Monkey

Thank you Steve, that's what we are here to do!

Valutata 1 stelle su 5

Broken Promises and Sanitary Walls

We've had an absolute nightmare with our order from CladdingMonkey on delivery of a small order of panels and trims for a commercial kitchen unit.

Order was placed on a Friday and we spent £95 on a next working day delivery service to fit in with our tradesmen on site. On the Tuesday we waited around all day for the panels to arrive with no tracking and we received nothing. After 10 to 15 calls to Cladding Monkey we realised we were not going to get in touch with them until the following day. When we did speak to them they said their couriers had lost the parcel and they would send a replacement next day for a pre 12pm delivery. It came 48hrs later at 4:30pm, as an incomplete order.

We chased them the following Monday for the missing items, which we were assured would be delivered next day. These arrived 4 days later on a Thursday at 5pm.

In fairness, everyone we spoke to was sympathetic to the situation and polite on the phone - however we waited 14 days for a next day delivery service. I wasn't planning on leaving a bad review until Cladding Monkey told us that they would not be refunding our shipping cost in full as their couriers didn't refund them - which means we got a £55 refund from a £95 delivery charge, despite paying £340 PER DAY for labourers to be onsite to collect and an install items that simply did not show up, not to mention wasted rent on renovating a space that could not be completed until our order arrived.

In summary:
- Nice People, but impossible to contact after 2pm
- 14 Days for a 'next day' order to arrive
- Overall we are out of pocket around £1.2k in wages after spending £600 + £95 Delivery charge because we used this company.

Avoid.

18 febbraio 2022
Non scritta su invito
Valutata 5 stelle su 5

Best Service

The Cladding Monkey Team were so helpful with my order and they went above and beyond to get my order in time. Lovely Team - Special thanks to Kellie.

9 febbraio 2022
Non scritta su invito
Logo di Cladding Monkey

Risposta di Cladding Monkey

Thanks so much Sarah!

Valutata 5 stelle su 5

Excellent service.

Excellent service.

One on one prompt responses to my queries by telephone and email.

8 febbraio 2022
Non scritta su invito
Logo di Cladding Monkey

Risposta di Cladding Monkey

Thank you for the feedback Christine!

Valutata 5 stelle su 5

Satisfied Customer

Very pleasant transaction from start to finish, staff very helpful and knowledgeable of their products would highly recommend and use again in the future

26 gennaio 2022
Non scritta su invito
Logo di Cladding Monkey

Risposta di Cladding Monkey

Thank you Graham, we are pleased you are happy!

Valutata 5 stelle su 5

Amazing communication and good quality

Amazing communication, fast delivery and good services. I did couple of orders with them and for sure I will be back for more as the products are good quality and the service is top

17 dicembre 2021
Non scritta su invito
Logo di Cladding Monkey

Risposta di Cladding Monkey

Thank you for the feedback Marius and we look forward t dealing with you again in the future

Valutata 5 stelle su 5

Company you can rely on

A company you can rely on with superb products. Any problems you may have, Christine is there to help you to resolve to the best of her abilty.
I want to personally thanks Christine to resolving my problem I under estimated number of trims on my project. Christine resolved and turning it around and I have my trims within 24 hours.
If you looking for this type of product. I highly recommend them. 5 dtsrs plus

16 dicembre 2021
Non scritta su invito
Logo di Cladding Monkey

Risposta di Cladding Monkey

Thank you Clive, the team work hard to resolve any issues that arise, we are happy to hear you are pleased with the service and products.

Valutata 5 stelle su 5

Great service and really fast delivery …

Great service and really fast delivery saved alot of hassle. Staff rang to confirm order and all ran smoothly
Third time using these both middlesbrough and gateshead. Thank you .

16 dicembre 2021
Non scritta su invito
Logo di Cladding Monkey

Risposta di Cladding Monkey

Thank you Joanne, we appreciate the positive feedback!

Valutata 5 stelle su 5

Very helpful customer service team

Very helpful customer service team.

Affordable, quality materials. Simple to fit when you follow cladding monkeys handy instructional videos.

Would recommend to a friend every day of the week.

13 dicembre 2021
Non scritta su invito
Logo di Cladding Monkey

Risposta di Cladding Monkey

Thank you Charlie! We do work hard to ensure the process runs smoothly from start to finish! Your feedback is very much appreciated

Valutata 5 stelle su 5

Excellent supplier!

As a contractor, we always use Cladding Monkey for our projects - service & delivery are always excellent, in spite of Covid/Brexit/HGV drivers/Fuel shortages ;-) , and if we encounter any problems, they are resolved immediately. Highly recommended!

8 dicembre 2021
Non scritta su invito
Logo di Cladding Monkey

Risposta di Cladding Monkey

Thank you Kate!

Valutata 5 stelle su 5

Products and Experience

I have recently placed and received some cladding for my newly built PT studio. The products are great value and look the part. Delivery was smooth and on time given what’s going on in the world, and the staff are really helpful and if you’re unsure, will give advice and guidance.

I now have another job to price for a client who is transforming her garage into a dog grooming parlour, so thank you guys and I look forward to ordering again soon.

3 dicembre 2021
Non scritta su invito
Logo di Cladding Monkey

Risposta di Cladding Monkey

Great stuff Richard, we are very pleased you are happy!

Valutata 5 stelle su 5

We use cladding Monkey for all our…

We use cladding Monkey for all our cladding, the service is always great and staff are always happy to help us.

3 dicembre 2021
Non scritta su invito
Logo di Cladding Monkey

Risposta di Cladding Monkey

Thank you Alex your comments are greatly appreciated!

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più