I cannot recommend Cladding Monkey enough, my site team had a last minute change to a project and I ordered the materials online with no hassle it arrived the next day. I did make an initial mistak... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I ordered kit to sheet out a bathroom, their prices are keen, the delivery prompt. It's a great product and I say this having experience with other brands and companies, simple to install, a compete... Leggi di più
L'azienda ha risposto
The return procedures are ridiculous. I bought panels and now I have to return the 230cm long ones by myself. I was willing to pay the delivery fee, but they don’t offer any collection service. I have... Leggi di più
L'azienda ha risposto
We placed an order for hygienic cladding for one of our sites and I have to say that every step of the way the customer service was outstanding. As soon as the order was confirmed the team were proact... Leggi di più
L'azienda ha risposto
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 66% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Customer service
I placed a small order with this company, the products were of the quality I was looking for at a good price. On receipt of the order the main part of the order was damaged, this was refused. I contacted the company customer service department. This is the reason for five stars, customer service was excellent, they went out of their way to make sure I received my order undamaged after the courier damaged a second delivery. My problems were not caused by the company but the courier company but they sorted it with professionalism and humour. No body likes problems but a good customer service team makes it a lot easier and this is one of the best.

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Excellent experience and great customer service
Excellent experience from start to finish. So easy to order, delivery organised super speedily and customer service excellent. Unfortunately we know how good the customer service is as the delivery (a local courier firm that had been commissioned) was appalling. Despite having been packaged and sent well from Cladding Monkey, the packaging was delivered torn, ripped and obviously the product was damaged. Photos taken and emailed the Cladding Monkey team, a replacement was arranged for delivery next day and its arrived in perfect condition. Thank you so much, great service, highly recommend

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Cladding Monkey - All round great experience
Really helpful staff to make sure you get the right bits and pricing and delivery were spot on. Kept in the loop regarding delivery schedule.

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Paul Avalon Interiors
I’ve been dealing with Cladding Monkey for a couple of years now and I have to say they supply a great product at a very competitive price, the team on the phone are always so helpful and more importantly they know what they’re talking about, I must mention Kellie she has been so helpful with deliveries etc, first class company , very happy 👍and a happy customer 👍

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first class service
purchases some material and was very impressed with the service and delivery.
we also had to phone for with special delivery instructions as goods went to construction site. there was no qualms and all was delivered successfully

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Great service Highly Recommend
Great service. First time I’ve used them and won’t be my last. Highly recommend.

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Great experience
Made an order with cladding monkey last week, communication was great and my delivery was on time! Great service I will be using them again for future renovations!

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Great Service
I was unsure on which product I required and the guidance I received was exceptional. Would definitely use again in future.

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Regular Customer
I've been a customer of Cladding Monkey for some time now and can't recommend them highly enough. Always great quality and a good price along with a massive choice of products.

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Absolute top service
Absolute top service, can’t fault in any way shape or form, excellent communication and top quality product.
Would 110% use again and recommend.

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Customer service was excellent
Customer service was excellent, product arrived safe and on time undamaged and packaged really well. Items were of high quality.

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Couldnt be more happier with the…
Couldnt be more happier with the product, price and service. Ordered some free colour samples to try and match a colour a had in another area. Looks great and have even recommended them to the business next door who are looking to get their restaurant kitchen cladding done in the new year. Well done Cladding Monkey!

Risposta di Cladding Monkey
DO NOT PLACE AN ORDER
And even though I paid next day on the 2nd Jan I’m still awaiting my order.
I can only advise potential customers NOT TO ORDER from these jokers!
Trading standards have been notified and I’m awaiting a response.
Replaced bent pvc wall panel in less than 24hrs
I ordered a pvc wall panel with trim from cladding monkey which was unfortunately unusable by the time it reached me in transit due to being bent in half by the delivery driver.
I had a closing window to complete the job for the customer so I emailed cladding monkey to explain the situation I was in and explained I needed a replacement within 36 hours.
They didn’t hesitate and sent out another panel which arrived in less than 24hrs, very happy with the service

Risposta di Cladding Monkey
My horse box has had an incredible…
My horse box has had an incredible transformation thanks to this company. I found them online and browsed their website, which I must add is fantastic. I couldn’t choose a colour so they sent me 4 colours out free of charge, well impressed. The joiner has finished now and it just looks better than I could have ever imagined, it’s easy to clean too. I will definitely recommend and use again for future refurbs!

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Great customer service from start to…
Great customer service from start to finish, talked me through the different products and by doing so, I saved money. I was originally looking at a thicker sheet. Not very often you find a company who answers the phone and actually listens to your needs and what the job entails.
Fantastic experience all round and will be returning. Thanks guys.

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I have used cladding monkeys for my…
I have used cladding monkeys for my kitchen/bathroom rental projects for several years now, I very rarely take the time to write reviews, but It is definitely a must on this occasion.
I literally cannot find cladding of this quality to anything close to the cost.
The fact you is ‘there’s always somebody who can do a job a little cheaper and a little worse’
DONT DO IT I LEARNED HAD WAY cheap cladding is a false economy!
Quality products, low prices and the level of knowledge and customer care you get is unrivalled, I initially found CM through google search as was looking for local supplier and sincerely can say I was lucky.
Nothing is ever to much for these guys keep up the good work, tbh I cannot believe they don’t have 100% 5* reviews, as I deal with lots of suppliers (various materials) but even the best do not get close to the level of customer service, knowledge and icing on the cake is there a local company.
As I said I’m no review writer but these guys truely deserve it !
Mike
Teesside Solar Solutions Ltd

Risposta di Cladding Monkey
Awful experience from start to finish…
Awful experience from start to finish the website has multiple faults and will add unwanted items to your basket BEWARE.
The customer service and attitude from Kayleigh and Steve the manager is disgusting and I would advise anyone to avoid at all costs other companies provide a much better service for the same products. AVOID AT ALL COSTS.

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