Cladding Monkey Recensioni 

285
TrustScore 4.5 su 5

4,6

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I cannot recommend Cladding Monkey enough, my site team had a last minute change to a project and I ordered the materials online with no hassle it arrived the next day. I did make an initial mistak... Leggi di più

Valutata 5 stelle su 5

I ordered kit to sheet out a bathroom, their prices are keen, the delivery prompt. It's a great product and I say this having experience with other brands and companies, simple to install, a compete... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

The return procedures are ridiculous. I bought panels and now I have to return the 230cm long ones by myself. I was willing to pay the delivery fee, but they don’t offer any collection service. I have... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We placed an order for hygienic cladding for one of our sites and I have to say that every step of the way the customer service was outstanding. As soon as the order was confirmed the team were proact... Leggi di più

L'azienda ha risposto


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

285 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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4,6

Tutte le recensioni

(285)

26 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Bought some thunder cladding for a…

Bought some thunder cladding for a renovation we’re doing. They were the cheapest online so I was abit sceptical but cladding and adhesives were delivered on time. Will be ordering again

15 aprile 2021
Non scritta su invito
Valutata 1 stelle su 5

Worst service ever

Worst service ever. I have ordered some glue for the panels. Paid 30 pound for a delivery. Delivery should have arrived within 2 days but arrived after 10 days with 2 tube missing. Called the office before the closing time but no-one answered.
Never again. Be careful of all the offers on their website.

14 aprile 2021
Non scritta su invito
Valutata 1 stelle su 5

The worst service I have ever had to…

The worst service I have ever had to personally witness from the staff and the managing director himself.
Placed an order and expected an early (paid for delivery slot) on receipt of my invoice I was informed that the transportation has no means of unloading the pallet (no tail lift and no pallet truck) therefore, You will have to hand ball the sheets off the back of the lorry. On receiving this information I emailed the company to move the delivery address direct to site where help was at hand.
Delivery was booked the Tuesday after Easter.
Tuesday came and went with no delivery.
Emailed the company to ask why, had an email back to say the delivery driver ran out of hours?
Rang the company Wednesday morning after receiving another email promising the delivery would be today (Wednesday) before 12.
3pm and still no delivery, so rang and spoke to the Managing Director himself.
Explaining I was absolutely desperate for the delivery-he said that he would personally look into it and ring me back in 5 minutes. Guess what-he didn’t.
15 minutes later a lady from heaven knows where rings me to say that they have been trying to get hold of the driver but he isn’t answering his phone??
I was assured that someone would ring me back-didn’t get one. Tried numerous calls attempting to speak to someone at their office but the telephone just rang out then got cut off.
Still no delivery-still no phone call-still no apology-still the absolute worst customer service ever.

7 aprile 2021
Non scritta su invito
Valutata 5 stelle su 5

placed an order and selected the 7 to…

placed an order and selected the 7 to 10 day delivery to save a few £ but had it within 3 days as they said they could send sooner with no extra charge great service good product and nicely priced
will use again for sure

19 febbraio 2021
Non scritta su invito
Valutata 5 stelle su 5

Amazing customer service

Amazing customer service, the ladies in the office are always super friendly, especially Kelly! Delivery time always before expected date and very competitive prices! Thank you Cladding Centre!!

16 febbraio 2021
Non scritta su invito
Valutata 5 stelle su 5

Fantastic service

Fantastic service. The products were exactly as described, the quality of the materials are excellent and perfect for what we need.
These were the cheapest I could find online.
Delivery was extremely quick.

Will be using this company again for future requirements.

13 gennaio 2021
Non scritta su invito
Valutata 2 stelle su 5

Poor delivery and communication

Good product. Missing items in delivery. Due Monday. Still don't have 4 days later. Promised a call back 3 times. Still no idea what is happening. Courier drove off before I even had a chance to speak to him. Just call me and talk to me. It's a shame. I won't bother again.

9 dicembre 2020
Non scritta su invito
Valutata 1 stelle su 5

I have worked in building trade for 30…

I have worked in building trade for 30 years and am shocked by Cladding Monkey's attitude.
I ordered nearly £500.00 worth of goods off them but did not open it because it was on a building site and things get lost or damaged. When I did open it I found they had sent 4 backing pieces for division bars and no front pieces instead of 2 of each. When I asked them to right this they said I was too late. Apart from contravening sale of goods act (fit for purpose when I have 6 months to demand they put it right) it is just unbelievable they accept fault and then try to wriggle out on a loophole.
Will be shopping at another company for the bathroom and reccommending to all my customers and fellow tradesmen to use someone else.
There are plenty of options and if you remove the delivery charge many are cheaper.

15 ottobre 2020
Non scritta su invito
Valutata 5 stelle su 5

Excellent service and products

Excellent service and products. Ordered late on Wednesday night with standard delivery, goods arrived Friday morning. Part was missing, the fault of the delivery service, not cladding monkey. I emailed on Friday afternoon and received a quick reply and apology promising to send them out ASAP. However the originals arrived on Saturday morning with an apology from the delivery guy. Can highly recommend this company.

4 luglio 2020
Non scritta su invito
Valutata 1 stelle su 5

Delivery charge is £50 - there is no £25 option as advertised and they won't honour it

I've tried to order twice. First time a discount code on their own site didn't work. Second time they won't honour £25 shipping charge on their own deliveries page, the only option is £50. I ordered using the collection option and asked them to call me to take £25 as this option wasn't on their website. After calling them Monday - Friday over a 4 day period around 10 times, and emailing them repeatedly they finally refunded my order on Friday simply telling me to choose the £50 shipping option. Wouldn't order from here again, they sell the exact same things as other online businesses who know how to treat customers. I've read that if something goes wrong they expect you to pay for the return of the goods. On this basis I couldn't trust them to deal with any problems well. Used Saniclad who were charming.

19 giugno 2020
Non scritta su invito
Logo di Cladding Monkey

Risposta di Cladding Monkey

Hi, promotional discounts codes do expire and that why the one you found on the internet didnt work as it had expired im afraid. We did not promote that code you found.

You had selected the "In store collection" option at the checkout and i can assure you the eco option is on the site is there but you still went ahead and selected the "In store collection".

We contacted you to advise you had selected this option and we did send you a paypal request to pay the £25 but that was never paid so we refunded the full order.

You also say you had called us "MONDAY - FRIDAY" over 10 times but you only placed the order late Tuesday evening??

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