City Furniture Recensioni 

A few months ago I bought some furniture from this store and I'm normally paying the financing. I was informed that I should pay everything by August 20th without interest and that after that I would start paying interest. However, it was only about 2 weeks ago that I discovered that I am not paying for financing but rather for LEASING. In this case, if I don't pay the remaining amount by August 20th, which is more or less $2000, this amount will increase to $6000 🤡. I was NEVER informed that this was a leasing, I didn't even know that furniture leasing existed. On the day of purchase, the sale person applied for financing and I was not approved, so she said they had another FINANCING option, asked if I wanted to try and I agreed. So I was approved and completed the purchase. She NEVER informed me that this was a lease. I've been trying to resolve the situation for several days and all they do is throw me from one side to the other. I contacted the leasing company, they told me to contact the store. I contacted the store, they told me to contact the leasing company. And so they are playing with me. The person who helped me in the store, on the phone, was able to say: just keep paying the weekly amount and everything will be fine. No, it's not okay. I CANNOT BE FORCED to pay the total of $7000 for a table and a bed, simply because the sale person "forgot" to tell me that this was a leasing and not financing. They said the manager would contact me on Thursday, no one called me, then they said they would call me yesterday and I'm still waiting. The 20th is almost here and they don't want to give a solution to my case. It's not my fault that the sale person was incompetent in NOT INFORMING that this would be a leasing. They gave me 2 options: return everything, even after having paid more than $1000 (apart from the downpayment) and lose all my money or keep everything and continue paying until I complete the remaining "$6000". It wasn't MY mistake, I didn't have the option to choose whether I wanted to lease or not. They simply did the leasing saying it was FINANCING. I do not recommend this store. They are great for selling, but for admitting a mistake and providing a solution to the customer, they are terrible. BE VERY CAREFUL if you go to buy there, they are scamming you.

NOTHING was done by City Furniture about my case. I've been trying to resolve it for at least 2 weeks and NOBODY has resolved it. Last Saturday after I left a bad review in the Google, they quickly responded telling me to send an email to kate.cityfurniture.com. I never heard back from this lady. The same day I received a call, but so far NOTHING has been done. Today I personally came to the store where I made the purchase, I spoke to two people. Apparently one is a manager, who was able to laugh in my face saying that the best option would be for me to pay everything today. The person simply thought about their commission on the day of the sale and "forgot" to tell me that it was a leasing that I was doing instead of financing. The only one wrong here in this story is the saleswoman and I even had to see the manager laugh in my face??? NEVER BUY FURNITURE FROM THIS STORE!!!!!!

The only thing they do is say they will call me within 24 hours and they never do. Today I was told that someone from Social Media will call me... What can the social media person do to resolve my situation?

Furthermore, they tell me to speak to Acima and when I tell Acima that I want to return the furniture, they hang up on me.

I bought for close to $9,000 in the last 3 years and in my last purchase I bought a warranty of 3 years. When my coffee table started chipping after few months from purchase date I called and they said to me that I should have called within a month of damage Was not mentioned to me at time of selling me warranty and the sales person even admitted that she did not know the 30 day limit for claim and they added that the chipping did not qualify under what was allowed They know what they doing is not right but yet despite all the money I spent with them they refusing to take the furniture for an exchange. I paid 500 for the warranty and now they say chipping is not covered so what is then? One more company on the do not trust List ! Shame on them

I am extremely disappointed with the service from City Furniture. The products arrived damaged and of poor quality. They had to be replaced, and even the replacements came in different shades. I do not recommend this company to anyone. It has been a very bad experience with terrible product quality and service.
Estoy extremadamente decepcionado con el servicio de City Furniture. Los productos llegaron dañados y de mala calidad. Tuvieron que ser reemplazados, y aún así, los reemplazos vinieron en tonos diferentes. No recomiendo esta compañía a nadie. Ha sido una experiencia muy mala con una calidad terrible en los productos y el servicio.

On August 6th our Sofa Chaise was delivered in the wrong color (Gray) not light Taupe which I order.
I followed instructions regarding filing a claim and took pictures etc.
I spend 3 hours trying to convince the claim department that the color is Gray and not Taupe.
I also provided 4 photos to help with my claim.
Long story short, of course I did not get any help concerning this matter.
So, I decided to contact the City Furniture Store in Stuart that evening. I was told there was nothing that store could do since it was an online order.

The following day I drove to City Furniture and spoke with Hibo Cummings a Superstar Sales Associate that went above and beyond to help me with this matter.

Finally we found another chaise for more money.
Senior Showroom Manager Bryan refused to waive the restocking fee. He went on to say a similar situation happened to him with Wayfair and he had to pay a restocking fee.

I know for a fact he could have waived but refused to do so (poor customer service).

Finally, the Furniture Delivery Guy Joseph and his associate were truly the best on both deliveries. Yes, we did tip them on both deliveries because wrong color had nothing to do with them.

If you are looking to buy furniture, I would highly recommend calling Hibo Cummings 772.692.4322 at the Stuart City Furniture.
Furthermore, it wasn't for Hibo I would never to business with City Furniture/Ashley again.

Delivery men were lazy
Didn’t leave cords to my chairs for usb.
Broke pottery outside my door and said nothing

Stop! Beware! Horrible company!!!! Worst delivery ever! Save yourself the stress.

Terrible business, awful customer service. Please go to a reputable business. Do not make any purchases from city furniture you will regret it.. I don’t know how they stay in business..

I will never buy another piece of furniture from this company. They sent me a pieces of furniture they knew were damaged and hoped I would accept them. Then they tried to replace the damaged furniture with more furniture they knew were damaged. More than 14 hours of wasting my time with delivery and service windows. I am stuck with what their service technician describes as an unrepairable footboard. They have a no return policy and refuse to credit my account for the unrepairable footboard. Please don't give this company your business.

It is still unfortunate that “some”beautiful products, they have behind them a company of terror, not wanting to respect customers, treating us useless, being despots and making us lose faith in the magical prayer that said "the customer is always right", they changed the game, the human material of @cityfurniture is terrible, they look like sellers and manager of car dealers... they have ended with my desire to buy furniture there forever!

Horrible quality in materials and costumer services 🙁

have choosen a cover plan for my bought furniture for my new house. I spend several 10 000 $. After three years of no claim, I should get a refund or a gift card over the total amount of the covering plan - around 800$. After a request half year after the plan runs out, they told me, that they sent a voucher to my mail adress, that I never receive. After visiting the Fort Myers store to ask for the voucher, they don´t care about me and the store manager denied my ask with very rude words. After writing a mail to the company I am still waiting for an answer. So all over - Don´t trust this guys!!

Mi experiencia con City Furniture ha sido muy negativa. Los muebles son caros, pero de baja calidad. Además, me vendieron con engaños: me aseguraron que tendría una cobertura para cualquier inconveniente, ya sea que el mueble se dañara, no me gustara o no se ajustara a las medidas. Sin embargo, cuando surgieron problemas, me encontré con que esta supuesta cobertura no valía nada. El servicio al cliente fue inútil y no se hicieron responsables de sus promesas. No recomiendo City Furniture a nadie, ya que mi experiencia fue frustrante y costosa.

I purchased over 15k in furniture from City Furniture in Plant City, Fl. I set my delivery date while there. Well, my delivery day came and went with no delivery nor any communication. It’s impossible to reach anyone there and when you do, they do not know what’s going on. It took over a week to get an answer on when I would have my furniture which included our bed. So we had to rent a hotel room while waiting not unless we wanted to sleep on the floor. Needless to say, over two weeks later we finally got our furniture. City furniture should be renamed shi**y furniture! This stuff is absolute garbage. The delivery guys got black dirt from their dirty hands all over 3 of my white dining room chairs and on the white bedroom head and footboard. The dining table was damaged which I texted the manager of the store immediately but was told I had to submit a claim online. I was busy moving and did that two days later once I finally figured out how to. I received an email someone would contact me within 48 hrs yet no one did. So today 6/1/24 I reached out to their live chat and was told it would have to be a repair and not a replacement because I waited more the. 24 hrs to report it. BUT I didn’t ! I even told her I made the manager aware and she just ignored me. I was also told their system was down and they couldn’t schedule me yet. So here I am, waiting some more. I really wish I would of researched this place and avoided all of this. Do yourself a favor and find somewhere else to get furniture from. It’s crappy furniture, and zero service! Worst experience I have ever had!!!

Terrible company stay a away

Customers be aware when you buy furniture from City Furniture. Even after buying a 3 years warranty they will advise you that your replacement will take up to 3 months to be addressed or order from the manufacturer. I spoke to Maliek in Curomer Service who escalated the call to Sakina for no resolution. None of the two employees I spoke to gave me any sense of willing to come with ways to expedite the process or sympathy with me the customer. I finished the call not knowing when I am actually going to get the chair top part replaced since ripped leather can’t be fixed. They just informed me of the unreasonable part lead time from the manufacturer but no word of when my actual problem is going to be resolved.

Don't waste your money on any of the cleaning or warranty claims! They take your money and DO NOTHING.

They sold me a white couch and said that if we bought the warranty that costed over $1,000 and we called every time there was a stain or spill they would come clean it. So I did just this. I called and they made me upload a ton of pictures which you could barely see the stains however I didn't hear from them forever. I called and said what are we going to do about this stain? They said well we will send you a stronger solution. I was in shock! Are you kidding me.
They never sent anyone to clean it.

Wish we could leave a 0 star review. Stay clear of City Furniture. Their furniture quality is terrible. We purchased a Kevin Charles sofa set (over $5000.00) and within 2 months the cushions looked like it was a very old set. Filed a warranty claim, got charged $100.00 (for them to send out 2 different technicians) and even after their tech stated their was defect in all pieces and that the quality is the reason we were having these issues, they aren't going to give you a refund or option to exchange for something different.
Essentially you're out of luck. We wish we would have looked at all the terrible 1 star reviews as well as information on Kevin Charles (which is their brand). We never would have bought from CF. We also had to file a claim thru the BBB for City to even respond to our issues. Their sales practices are not above board. We have dealt with the Hollywood and Ft Lauderdale stores.

Spoken twice to this individual with a chip on her shoulder the size of Mount Rushmore, if this is a "leader" city furniture has utterly failed she is rude, disrespectful, unprofessional, crass, unfriendly and ignorant aside from only being able to recite city furniture policies she is adept at alienating customers - first and foremost city furniture should review hiring practices; drivers sent to deliver and assemble items were promptly dropped and disappeared quickly without assembly (paid $100 for assembly) having to contact customer support is difficult at best as calls are handled elsewhere where they solidfy city furniture does not care once you have paid - rescheduled assembly for Saturday drivers drove in and promptly drove out - from delivery to lackluster 'leader' of customer service they need new employees "team leader" leticia clearly detests herself her job and customers who she is required to interact with; simply listen to her interactions with customers; if you happen to be transferred to her hang up she's clearly a hate-filled individual who will attempt to steal your joy with her nasty attitude - thank you for ensuring we will not ever purchase anything from city furniture - buyer beware - also NO response from corporate customer service for 3 days

I cannot express how utterly disappointed I am with the Monroe bedroom set I purchased from City Furniture. It is hands down the worst piece of furniture I have ever had the misfortune of owning. Let me spare you the trouble and summarize my experience with this abomination of a nightstand.

First and foremost, the quality is shockingly garbage. After a minor spill of water that was immediately cleaned up, the top of the nightstand began to resemble a scene from a horror movie as it expanded and bubbled out, utterly ruining the entire surface. I couldn't believe my eyes! Furniture made of particle board that held up better to spills than this disgrace of a nightstand.

The material used is clearly subpar and not fit for purpose. It's as if they crafted this nightstand out of paper mache and coated it with tissue paper. I have never seen such a catastrophic failure in furniture construction.

And don't even get me started on the customer service. This is not my first issue with City Furniture they delivered me a used couch before this incident. When I reached out to City Furniture to express my grievances, they gave me a small gift certificate when what I need is this relaced. It's abundantly clear that they have no regard for customer satisfaction or quality assurance.

In conclusion, do yourself a favor and steer clear of this set. Save yourself the headache, the disappointment, and the sheer frustration of dealing with such a shoddy product. I wouldn't wish this nightmare on anyone.

Consider yourself warned: this nightstand is an absolute disgrace and a stain on the reputation of furniture craftsmanship. Shame on City Furniture for peddling such garbage to unsuspecting customers.

0 out of 5 stars – and that's being generous.

I had originally given a glowing recommendation for this company but now I know more and was disappointed in a few areas. They say they price match and they do if you find the item cheaper, but I paid for a 3 year warranty and I saw a 5 year warranty at the same price at another store and I paid almost double for delivery than that other store, Ashley's, they don't price match either of these charges. I should have done more research as I usually do but my Mother loved what she saw and wanted it then and there and since they price match I figured why not? I learned my lesson! Don't impulse buy like we did because you get buyer's remorse. The furniture is beautiful, no complaints about that, even though the mattress on the sofa bed is much firmer that the store sample. I learned my lesson

It is with great disappointment and disgust that I address this communication to what is purported to be the upper tier of management at City Furniture. Frankly, the title is a misnomer, as your actions, or lack thereof, speak volumes about your incompetence and disregard for customer satisfaction.

I find it necessary to disclose the email addresses provided below, as it seems that transparency is sorely lacking in your organization. However, I hold no illusions that your careless attitude will prompt any meaningful response or acknowledgment of the issues at hand. It is abundantly clear that you care less than zero about addressing your problems or showing any semblance of accountability.

I challenge City Furniture to enter into a legal battle with me to expose the complete and absolute wrongdoing that has transpired. Your disgraceful conduct reflects poorly not only on yourselves but on your families and the entire business you purport to represent.

Laura Hoehne, who masquerades as the CEO's assistant, is a prime example of the deception and falsehoods perpetuated by your organization. Her email address, along with those of Andrew Koenig, Keith Koenig, Christie P, and Jon G, are provided below for all to see.

Laura Hoehne - *
Andrew Koenig (CEO) -
Keith Koenig (CEO) -
Christie P (VP of Marketing) -
Jon G -
I encourage everyone who shares my outrage to flood these email addresses with messages expressing their discontent. Your reprehensible behavior will not go unnoticed, and I will stop at nothing to ensure that justice is served.

Shame on all of you for tarnishing the reputation of City Furniture and for your callous disregard for the well-being of your customers.

Sincerely,