The Children's Place Recensioni 

Employee very arrogant when I was returning a child’s swimsuit! It was not on clearance when it was purchased. But now it is so I couldn’t return or exchange. Since when are swimsuits on clearance at the beginning of the summer? Please explain that to me, I would have just exchanged for another size but wasn’t given the option. Doubt highly I will be back to your store. Your policies make no sense

Extremely frustrating experience with the Children’s Place credit card. I closed my account and paid the balance in full, yet they continued sending bills for tiny residual charges and fees that appeared after closure. Instead of clearly resolving the issue, customer service was unhelpful and confusing, and I had to repeatedly follow up just to understand why I was still being billed. This feels disorganized and unfair for a closed account. I would not recommend this credit card to anyone who expects clear billing and proper account closure handling.”

Too bad there isn't zero stars to click on. Good luck if you ever want to unsubscribe. It's impossible to get rid of them, and they send multiple emails daily. I ended up calling them, and BOTH times they said the emails would stop within 2 days. They didn't. Just ended up blocking them, and will never order from them again. Pests

Stephanie and Allie were so helpful. Excellent customer service

I had a wonderful experience at the Guilford Surrey store thanks to Taman. she helped me choose school dresses with excellent manners and a very professional approach. Her customer service was outstanding she was patient, attentive, and made sure I found exactly what I needed without feeling rushed. It’s rare to come across someone so dedicated and courteous. I truly appreciate hes help and would highly recommend asking for Taman if you visit the store!

Contacted them about an old gift card and never received a response. But they started Spamming us with ads. No customer service once they have your money, so take your business elsewhere.

I have not had any problems with receiving items I ordered from The Children's Place and the clothing I have received or gifted has been satisfactory. My only complaint with this company is that their customer service department is outsourced to a different country and there is a HUGE language barrier, making it almost impossible to get a simple question answered. I just spoke with a representative today and I had to ask her several times to repeat herself because I did not understand what she was saying and, to be honest, I don't believe she understood what I was asking. It took approximately five minutes for her to not give me an answer to my question and that is extremely frustrating. I placed an order to send to another family member and (my mistake) I did not change the billing address to my address for my credit card information. All I wanted to know was if the order would go through as it was or if I needed to cancel the order and reorder due to the wrong billing address. She rambled on and stretched out sentences but never answered my question. Eventually I had to talk over her because she just wouldn't stop with her pointless talking, thank her for her time, tell her I was calling my credit card company for an answer and hung up. I have made the same mistake ordering from Carter's, called their customer service line, spoke with a US based representative and was actually helped by that Carter representative. Carter's customer service is exceptional!!!!! Today's conversation was pointless and a waste of time. This company needs to do better if they want to retain customers. They should operate US call centers, provide better training for their overseas representatives or reopen more stores. Something! What they are doing now obviously does not work.

I wish I could give 0 stars. I had an order that was marked as delivered but I never received. I contacted FedEx and Afterpay, and both directed me back to The Children’s Place for resolution, yet Children’s Place has been unwilling to help. I even requested a replacement instead of a refund to make things easier, but that was also refused. I’ve now been told to dispute this with my bank, while Afterpay insists the merchant must handle it, leaving me stuck with no solution and out hundreds of dollars.

As a single mom, this situation has caused both financial strain and unnecessary stress. The lack of support and accountability from their customer service has been extremely frustrating and disappointing. I requested for this issue to be resolved promptly, either with a replacement order or a full refund but nothing has been done to help me.

I never got a package that was marked delivered in December 2025. I did all thr right things like filing a missing package inquiry with usps, called childrens place and they said they couldn't help me since the package was marked delivered. I even went ahead and called the credit card company they belong too and after veing transfered several times I got someone on the phone that reluctantly took my information and said it will take over 3 months for them to review the dispute and if I really wanted to take the time to enter that. I did amd finally got an answer on March 25th saying that they couldn't help me because the package was marked delivered. This is the first time I have ever dealt with anything like this especially after being a customer for so many years.i will definitely not be ordering anything from them online or using their credit card.

Childrens place is just the worst, dishonest, money scammers, that I feel the need to post again, about my horrid experiences, not only did they leave an expensive order, out in the rain, and damped and stunk out, my entire clothing order, and REFUSED a Refund, my kids Easter dresses were atrocious, and again couldn't get a refund, but the joke is, they use companies like Amazon and Walmart, that sell old stock dresses, snow boots etc yes from childrens place!, so your spending top dollar, shopping from their website, that now requires like 40 minimum, to get free shipping, when you could be buying it for a whole lot Less.

Great service with the friend JOHN TELLY....he assisted me with more patience and had a great experience 💗 during purchase

I was greeted and offered help by two wonderful associates: Salwa and Farhana. They were very kind,friendly professional. Gave me the bag to keep my stuff until I went to cash register. With such a good service I got a lots of cloth for my grandkids and I want to come back.

We recently moved and I forgot to change the address on the account and didn't see the delivery address until I placed my order. I immediately sent a message asking them to change the address. They responded with "we do not have the system capabilities to modify or cancel an order after it is placed. As soon as the order is confirmed, we begin the fulfillment process, and we are unable to make any changes. As a reminder, items can be returned or exchanged in any of our retail stores within 45 days from the date of purchase. Please visit our website for further details regarding the return policy. Kindly reach out to the carrier once the shipping email is received and have them forward it to the address that you mentioned. The order hadn't even been filled yet. I did contact USPS to try to reroute the package and they said it did not qualify so it got delivered to the old address. I have shopped here for 7 years buying a lot of clothes for my daughter.
This will no longer be the first place I go to.

Making returns even with receipts is so difficult, poor customer service, employees always have a rude attitude.

This place is trash. I don’t recommend anyone going there. Their return policy is not favorable to the customer at all. I gave my niece something for Christmas and it was too big and tried to return it, and they would not return it even though I purchased it with my credit card had the date the time and everything and they still would not return it because I didn’t have a physical receipt who really keeps 20 or 30 receipts for gifts they bought for Christmas no one and their customer service is terrible. The sales associate was rude and I don’t recommend anyone going to children’s place in Leeds, Alabama.

I had ordered 3 things as a birthday present and all 3 were too small. When I called the rep was not helpful at all. emailed them all I wanted was just to send this order back and reorder a size up. They said they didn't take returns on clearance items. That's fine but mark all the items non returnable and leave some that doesn't. When another rep emailed back she said I couldn't return the 2 items on clearance and the other item I could return but with a 6.99 shipping free. That's almost half of what I paid for the item. Poor customer service!

The economy is disgraceful people are being laid off and much more. This company have no remorse for their customers when it comes to late fees, no extension or anything. If your bill is due to the first of every month and you pay it on the 2nd or the 3rd of the month they slap you with late fee charge. The operators are no help and just keep repeating the same crap over and over without any solutions. Shame on this company

The customer service people of the Children’s Place at Gilroy Outlets were rude when I went to pick up my order. The looked very annoyed with eye rolls, and they were asking to each other who is going to attend the costumer. You should supervise more frequently the employees you hire.

Been a loyal customer for 8 years with 4 kids. Customer service is the worst. Missing items and lost package they just tell you to contact courier and report to police. Will never buy online again! Hope this business goes down by hiring lazy representatives!