Our first takeaway meal with little India it was absolutely gorgeous very tasty and plenty of it. Delivered within 30mins and piping hot. Will certainly be ordering from them again.
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
This has to be the worst butter chicken we have ever tried. It bore almost no resemblance to what this dish should be. The sauce was thin, greasy and strangely sour — missing the rich, creamy, sweet... Leggi di più
L'azienda ha risposto
Food was fantastic at very reasonable price. It was ready on time. Couldn't fault anything.We will definitely be back.
L'azienda ha risposto
I used Chefonline to order takeaway food from the Royal Jaipur restaurant, Landford. Menu choice was easy and I selected to pay on collection. This went smoothly and my food was ready as soon as I arr... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su ChefOnline.co.uk
Scritti dall'azienda
Welcome to ChefOnline, your gateway to takeaways!
Our online food ordering platform is the finest choice for ordering food. You can find a wide range of restaurants and takeaways from YOUR own neighbourhood with ChefOnline. Get exclusive discounts and deals on your first order, browse through mouth-watering menus, make instant table reservations, and get takeaways brought right to your doorstep — only with ChefOnline!
Informazioni di contatto
Regno Unito
- support@chefonline.co.uk
- www.chefonline.co.uk
4,0
Molto buono
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 88% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
When I went to collect, over the period between Xmas and New Year the restaurant was closed.
When I went to collect the restaurant was closed (over the holiday period) so outlets presumably need to be better trained in the use of the chefonline website (I presume that when they know they'll not be open they can update that fact on the chefonline website).
30 dicembre 2025
Risposta di ChefOnline.co.uk
Dear Dan Sasson,
Thank you for your feedback. We’re very sorry for the inconvenience caused when you arrived to collect your order and found the restaurant closed.
Your feedback has been shared with the restaurant and they’ve been reminded to update availability during holiday periods. Thank you for your patience and understanding.
Know it was New Year’s Eve and probably…
Know it was New Year’s Eve and probably would have a wait, but did not envisage an hour and a half wait, very disappointing.
1 gennaio 2026
Risposta di ChefOnline.co.uk
Dear Jackie Kendrick,
Thank you for your feedback. We sincerely apologise for the extended wait time on New Year’s Eve. Your feedback has been shared with the restaurant to help improve service during busy periods. Thank you for your patience and understanding.
order placed at 4pm on NYE for 6.35…
order placed at 4pm on NYE for 6.35 pick up.. had to wait until 8pm for the food. total shambles...
31 dicembre 2025
Non scritta su invito
Risposta di ChefOnline.co.uk
Dear Simon,
Thank you for your kind feedback. We’re pleased to hear you enjoyed the food, found it very tasty, and were happy with the portion sizes. Thank you for choosing to order through our platform, and we hope to support your future orders again soon.
Ordered on line for New Years Eve supper
Ordered on line for a surprise 30 minutes wait for pick up, arrived to pick up and had to wait a further 50 minutes
Got home to find missing garlic nam bread. Not a deal breaker as the food supplied not as good as normal.
A little disappointed but it was NY eve so here’s to a return to normal service in 2026
31 dicembre 2025
Risposta di ChefOnline.co.uk
Dear Brian
Thank you for sharing your feedback.
We’re very sorry to hear about the long wait on New Year’s Eve and that the food did not meet expectations. We understand how disappointing this can be during a busy period.
For clarity, the order was placed as cash on collection and did not include a garlic naan. As a food ordering platform, we’ve shared your comments with the restaurant so they can review the service and waiting times.
Thank you for bringing this to our attention.
Delivery was quite late half an hour…
Delivery was quite late half an hour after the time that was stated the food wasn’t the best. I’ve had better.
27 dicembre 2025
Risposta di ChefOnline.co.uk
Dear Elizabeth,
We’re sorry to hear that your order arrived later than expected and did not meet your expectations.
As an online ordering platform, we act as a medium between customers and restaurants. Delivery times and food quality are managed by the restaurant, however your feedback has been shared with them for review.
Thank you for bringing this to our attention. We appreciate your patience.
Risposta di ChefOnline.co.uk
Dear Naia,
Thank you for your feedback! We’re delighted to hear you loved Balti dishes and look forward to serving you again soon.
Naima is superb, discounts on collection with cash, all flavours and strengths available. You can watch them cook.
Prompt, excellent, bfriendly service, as always.
28 dicembre 2025
Risposta di ChefOnline.co.uk
Dear Pete Dawson,
Thank you for your kind review! It’s great to hear that you enjoyed the wide range of flavours, the collection discounts, and the opportunity to watch the food being prepared. Your kind words about Naima and the prompt, friendly service are much appreciated. We look forward to serving you again soon!
Risposta di ChefOnline.co.uk
Dear Sarah,
Thank you for your feedback. We’re sorry to hear that you found the website difficult to use, though we are pleased your order was ultimately successful.
We attempted to contact you to better understand the issue but were unable to reach you. If you’re able to share further details, please email our support team at support@chefonline.co.uk so we can review this with our technical team.
Risposta di ChefOnline.co.uk
Dear Robert Howell,
Thank you for your kind review! We’re delighted to hear that you enjoyed the service and that the food was ready on time. We truly appreciate your support and look forward to serving you again soon.
Risposta di ChefOnline.co.uk
Dear Rachael,
Thank you for sharing such wonderful feedback. Happy to hear that you find our platform user-friendly. We look forward to serving you again soon.
Risposta di ChefOnline.co.uk
Dear Paige,
Thank you for your feedback. We’re sorry to hear that your order did not arrive.
As an online food ordering platform, we act as a medium between customers and restaurants. We can confirm that the order was successfully sent to the restaurant and printed from the restaurant printer. The preparation and delivery are managed directly by the restaurant.
If you are able to share further details, please email us at support@chefonline.co.uk so we can review the matter and support you further.
Placed an order, all accepted, went to collect,
Placed an order, all accepted, went to collect and the shop wasn’t even open!!! Gutted!!!
23 dicembre 2025
Risposta di ChefOnline.co.uk
Dear Nicola,
Thank you for your feedback. We’re sorry for the inconvenience caused when you arrived to collect your order and found the restaurant closed.
As an online ordering platform, we act as a medium between customers and restaurants. The order was accepted and printed by the restaurant, however it appears they closed earlier than expected without updating their availability during the Christmas period.
We’ve shared your feedback with the restaurant and reminded them to keep their opening hours up to date to avoid this happening again.
Thank you for bringing this to our attention.
Quick and easy ordering
A bit unclear at the end with checkout then selecting collect / delivery then another checkout instead of pay now (say)
Would like to be able to search for items on menu.
Would like to be able to see items or get more CV descriptions.
23 dicembre 2025
Risposta di ChefOnline.co.uk
Dear Mr Williams,
Thanks for the feedback. We’re glad you found ordering quick and easy
We appreciate your suggestions around checkout clarity, menu search, and item descriptions, and have shared them with our team.
Used for local takeaway
Used for local takeaway. Good site for ordering takeaway to pick up. Some takeaways give discount if picking up the order
1 febbraio 2025
Risposta di ChefOnline.co.uk
Dear Rakesh,
Thank you for your feedback. We’re glad you found the platform easy to use for local collection orders. It’s great to hear the pickup discounts offered by some restaurants added value to your experience.We look forward to serving you again soon!
Risposta di ChefOnline.co.uk
Dear Steven,
Thank you for your feedback. We’re sorry to hear about the difficulties you experienced with site performance and codes, though we’re pleased your order was ultimately successful.
We attempted to contact you to better understand the issue but were unable to reach you. If you’re able to share further details, please email our support team at support@chefonline.co.uk so we can review this with our technical team.
Nice and simple and good prices.
20 dicembre 2025
Risposta di ChefOnline.co.uk
Hello Stephen,
Thank you for your wonderful feedback. We’re delighted to hear that you found our platform easy to use and enjoyed the great prices. We look forward to serving you again soon.
Very bad service
Very bad service. Was supposed to pick up at 19:28 was still waiting for my food at 8pm. All I was given as an apology was a bottle of beer and 1 poppadom?! Kind of a kick in the teeth really. I doubt I will return now which is a shame as the opening night was very good.
20 dicembre 2025
Risposta di ChefOnline.co.uk
Dear Jason,
Thank you for your feedback. We have shared your comments with the restaurant regarding the delay to your order on opening night. The restaurant has apologised and offered a drink and a poppadom as a gesture of goodwill. We are also pleased to hear that, overall, the opening night was very good.
Easy take out order
It was easy to navigate the site. The order was ready quickly and the food was delicious !
20 dicembre 2025
Risposta di ChefOnline.co.uk
Dear A Roden,
Thank you for your kind feedback! We’re glad to hear you found the site easy to use and that your order was ready quickly. It’s great to know you enjoyed the food. We look forward to serving you again soon!
The food is normally beautiful and we…
The food is normally beautiful and we have never had a problem from there before until this evening. I don't know if it was because we were the last customer before closing but the food was inedible. Infact one of our family was very ill after eating. I am extremely upset.
Update: The manager contacted us and has deeply apologised which we accepted and said this was a one off occasion. They then refunded the whole amount of the takeaway.
20 dicembre 2025
Risposta di ChefOnline.co.uk
Dear Donna Hill,
Thank you for your message. We’re very sorry to hear about your recent experience and understand how disappointing this must have been, especially given your previous positive orders.
We have shared your feedback with the restaurant so they can review the matter, particularly regarding food quality and safety.
Thank you for bringing this to our attention, and we appreciate your patience.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.