Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 1 stelle su 5

Be careful. The site doesn't always work like it should. Logins sometimes don't work, which means you have no control over your promotion. I had the issue that they launched a promotion I didn't book... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Found them by luck searching for ways to get more attention to my newest release and in first glance it looked too good to be true. After getting the discounted package the promotion started in 24 hou... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Got great results from an algorithmic playlist I did with Chartlex. Only thing that was subpar was I wrote to their "ask any questions email" asking about the process and considerations or specificati... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Avoid this service. They make an artificial streams despite the promises of real streams. After they work my distributor has removed my track from all platforms because Spotify has reported my track.... Leggi di più

Dettagli dell'azienda

  1. Gestione e promozione della musica
  2. Agenzia di marketing

Scritti dall'azienda

Boost Your Music with Chartlex: The Ultimate Spotify Services Unlock the power of Spotify's algorithm and reach listeners around the globe. Get the attention your music deserves!


Informazioni di contatto

2,8

Nella media

TrustScore 3 su 5

144 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 20% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,8

Tutte le recensioni

(144)

5 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Avoid Chartlex like the plague.

Despite affirming that their promotion is real, Chartlex uses artificial streaming. This particular track was removed from spotify by the distributor due to Chartlex's services. Avoid them like the plague.

23 agosto 2024
Logo di Chartlex

Risposta di Chartlex


Dear Quincy,

We take all feedback very seriously and strive to provide the highest quality service to our clients. However, we must clarify that none of our other clients have experienced the issues you mentioned. It’s important to ensure that the issue you are reporting originates from our services.

Given that you have used other promotional services, it’s possible that the situation you are describing was caused by actions from another provider. We encourage you to provide concrete evidence linking this issue directly to our services, as we maintain a strict policy of compliance with platform guidelines.

Please feel free to reach out to us directly at info@chaetlex.com o we can investigate this matter further.

Sincerely,
The Chartlex Team

Valutata 3 stelle su 5

Chartlex delivered on their promise and…

Chartlex delivered on their promise and the service improved my song’s reach with a decent increase in streams and listeners. However, there were a few bumps along the way, such as communication issues and a delayed start, which slightly overshadowed the overall experience. While there was success, the concerns raised about stream authenticity and removal by Spotify are worth noting. Overall, it's a decent service if you’re aware of its nuances.

25 novembre 2024
Non scritta su invito
Logo di Chartlex

Risposta di Chartlex

Thank you for sharing your feedback and for acknowledging the positive impact our service had on your song’s reach. We’re glad to have helped increase your streams and listeners.

We apologize for the communication issues and delayed start you experienced—this is not the level of service we strive for, and we’re working diligently to improve these aspects.

Regarding stream authenticity and Spotify’s policies, we want to reassure you that we strictly adhere to industry guidelines. If you have any specific concerns, we’d be happy to investigate further to ensure complete transparency.

We appreciate your honest review and hope to provide an even smoother experience in the future.

Sincerely,
The Chartlex Team

Valutata 1 stelle su 5

Avoid this service at all costs!!!

Avoid this service at all costs. This is a scam. They offered me a very low price because of Black Friday, I paid, and of course, everyone disappeared. Only after persistently contacting them and even reaching out to their Telegram did someone finally respond—a particularly rude person who said the service would start in three days. Naturally, nothing happened. When I asked how things work and how the service is provided, he responded by saying that since I’m paying so little, he doesn’t really owe me any explanations and would rather just refund my money than deal with my questions. I explained that my goal was to test the service, but he rudely dismissed me. In short, after nearly two years of them chasing me to sign up, I got treatment that feels like pure fraud. Stay away from them. Don’t be tempted by false promises."

19 novembre 2024
Non scritta su invito
Logo di Chartlex

Risposta di Chartlex

Thank you for your feedback. While we aim to provide quality services, it’s clear this partnership wasn’t a good fit. We communicated clear timelines and even issued a refund when it became evident our service didn’t meet your expectations. It is a shame that you are claiming that this is a scam because you feel privileged that we didn't answer to your bizzare questions is absolute shame

We wish you the best in your future endeavors.

Sincerely,
The Chartlex Team

Valutata 1 stelle su 5

AVOID! This is a SCAM

AVOID! This is a SCAM
They use bots and fake that they have put you into the Spotify editorial playlist that you choose. Your track will come up on your artists app as having been played on this app but it is a fake playlist they have likely created/cloned to fool you. Play counts will spike and then disappear, when I complained they took their time getting back to me then they said that they having “problems” with their editorial package and offered the algorithmic package. Asked for a refund and didny hear from them again despite repeated contact. AVOID! This is a SCAM

7 novembre 2024
Non scritta su invito
Logo di Chartlex

Risposta di Chartlex

We appreciate your feedback, but we must clarify that we do not offer editorial streams, and your claim does not align with our services. It’s unclear where this misunderstanding arises.

Additionally, as you are aware, we have already processed a refund for your order. If you have further concerns, we encourage you to contact us directly to resolve this matter.

Sincerely,
The Chartlex Team

Valutata 5 stelle su 5

The needle is leaving the haystack!

The service performed better than I expected and delivered what was promised in the package. Imagine that these days! Previously when an issue arouse, a prompt reply was given to my inquiry and the problem remedied to my benefit. As an indie singer-song writer it is gratifying to see my music being enjoyed worldwide and the continuing growth of my catalog.

20 luglio 2024
Valutata 5 stelle su 5

They do exactly what they say they will…

They do exactly what they say they will do. I assume most of the spins are from Europe as this service seems to be based in Riga.

They have elevated 4 of my songs now beyond what they offer to do.

Quite amazing.

22 giugno 2024
Logo di Chartlex

Risposta di Chartlex

Thank you for the wonderful feedback, Dee! We're happy to have exceeded your expectations.

Valutata 1 stelle su 5

Promised many streams etc

Promised many streams etc , but have yet to see any real movement since campaign

6 giugno 2024
Logo di Chartlex

Risposta di Chartlex

We're sorry you haven't seen movement yet, Leneau. Campaigns sometimes take time to build momentum, but please reach out so we can assist.

Valutata 3 stelle su 5

I will use Chartlex again, but will be proactive

I reveived the number of streams I expected from Chartlex overall, but the specific song I wanted to promote did not receive streams until a full 2 weeks after purchasing the Spotify Algorhythmic package, which was disappointing. I will likely use Chartlex again, but will make sure to contact them after the package to verify when the promotion service will be active.

6 giugno 2024
Logo di Chartlex

Risposta di Chartlex

Thank you for your feedback, Art. We apologize for the delay and will ensure better timing on future campaigns.

Valutata 1 stelle su 5

DO NOT USE… SCAM

DO NOT USE… SCAM. I bought the algorithmic package for $120. When I reached out wondering why the campaign didn’t start they completely stopped responding. Campaign never started this is a complete scam do not fall for it, reporting this website. It says the campaign starts after 48-72 hours, it has been over two weeks have not heard from them whatsoever and did not get a single stream.

7 giugno 2024
Non scritta su invito
Logo di Chartlex

Risposta di Chartlex

We're sorry to hear this, Jimmy. Please contact us directly—we'll work to resolve this issue promptly.

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più