Certass Ltd Recensioni 98

I left an honest review (compulsory in order to get your certificate) in which I laid out some issues with an installer. The review has been removed and the rating for the company reinstated. I now know how they were rated so highly when I employed them. Certass enable sub standard work by hiding negative experiences.

CERTASS sent me a pdf file to explain my complaint! without reviewing my information. They don't answer emails, and there is no number to call them on. My complaint about a complaint is not answered, so I have faulty doors and no way to redress them through CERTASS> Avoid CERTASS listed companies

You cannot download your certificate without being forced to leave a review. This I’m sure is illegal considering their whole business model is to provide certification and guarantee. NOT collect reviews on installers and then threaten you at the end saying warning reviews will be shared with installers. So how can you give an honest review to download your certificate? They don’t just email it with an attachment. A review is a requirement first and you can’t not leave a positive review as the installer knows it’s you. This is how awful window companies still exist. We paid a fortune for a £500 window. They installed the cheap window and only gave us £100 off and refused to remove the wrong window so we’re stuck with it. At point of sale they said it would be a premium brand and it turned out to be a cheap Linear window. Go with a FENSA installer and not CERTASS. We were tricked by a company who pay for roundabout adverts across my town but rob customers while CERTASS allows them to continue. It’s awful and thank you Certass for letting them continue existing and using your fake and forceful reviews to promote themselves by us who have already paid to be tricked. Vicious cycle that needs investigating.

They send a very deceitful email
“ Certass Building Regulation Compliance Certificate enclosed”

Which implies that there is an ACTUAL certificate attached. There isn’t so when you go back to it over 6 months later they screw you for another £30 to simply press a button to send another electronic copy.
What a total rip-off and a scam. I bet lots of customers get scammed with this.

I would rate negative if I could. Ridiculous company, they don’t care if customers are having ongoing repetitive issues with their members, or even consider to come out and inspect the property!!! The same people answer the phone which are Elen, Helen and Barry, the so called ‘manager’ who is Barry even cut the call on me not willing to listen to my complaint about his staff, in fact refusing to give names of the staff I spoke to when in fact they are all answering calls within the same room. One of the staff refused to give their name when I asked to this further. But no use as Barry the so-called manager is incompetent!!!AVOID COMPANIES REGISTERED WITH CERTASS!!!!

This rating system makes you input at least one star but I’d like to award them a negative score if I could. Disgraceful conduct on their part. Ordinary people commission companies to install windows. The installers do their part and contact Certass to advise it’s been done so a certificate can be generated. Instead of Certass simply sending a Certificate back they send you a link to the certificate which only lasts 6 months. Apparently it’s on the customer to realise this and ensure they download a copy. Inexplicable. Why not send a copy out? Because this way they can get extra money if people haven’t been informed or thoroughly read through the email. £30 to get a replacement certificate within an hour, absolutely disgusting and totally unnecessary. I do hope you realise Certass that people like me will see to it that your reputation is well known. It’s only a matter of time before this behaviour is picked up by the press. I am at a meeting with my local MP next week, I’ll be sure to mention your organisation and press for some action to be taken. Any others reading this who have been treated similarly and can’t get satisfaction from Certass would be well advised to follow suit so this gathers momentum and they are correctly regulated or have their ability to certify revoked. Unacceptable standards and totally unethical - you should be ashamed Certass.

Please please please never use a company registered with certass.

They do not care what companies registered with them do.

We have paid over £2000 for windows with a certass approved company who have fitted faulty windows and certass don’t care.

In my opinion cowboy companies use certass as there’s so many loops holes it makes them look accredited when they are not.

This company is toothless to help if anything goes wrong. Their only stipulation is that their members have a 'complaints procedure' published on their website. They will not help out with fraudulent activities or if the company is a scam outfit. My 87-year old mother has been scammed by 'Your Home Solutions' in that they refuse to refund her money, even though they did not carry out any work. This is what they do. (Website: yhs-ltd.co.uk and part of the Blue Moon Rising Group which has many scam companies under its umbrella, including Weathershield Solutions). Please be aware that this company assures you of nothing. Look to the 'Which Trusted Trader' scheme for a more reliable source of traders. Their only advice was go to Trading Standards, but unbelievably they wouldn't remove them from their 'approved' list!!

1. My Velux installer, Hessiancole of Bicester, Oxfordshire did an excellent job.
2. Sadly, Certass can't even manage to change the address for the installation on the CERTASS certificate. Their software mistranslated information from the installer and then issued two certificates, both of which contained an incomplete postal address.
3. This is annoying as I'm in the process of selling my house.
4. Having read the tally of 0NE-STAR reviews, I'll now add my own for December 2023 as an illustration of continuing problems at Certass.

Every negative review on trustpilot speaks volumes. Certass are an absolute disgrace, How they have been authorised to be an accredited certification body is beyond me.

They do not respond to emails, and voice messages, and more or less allow rubbish contractor's to self certify their work.

Another issue is the registered contractor we used had no complaints procedure in place. Which is a requirement if you wish to be registered with a trading body.

Company we used (Window-tech Interframe Ltd) based in Walsall, Westmidlands. Awful experience

They are not providing any support, to the consumer, who use their listed contractors. so I don’t see the point

I would suggest you stay away from a Certass registered contractor, you’ll be on your own if you need assistance.

Please read reviews, we are all saying similar statements

This company is a sham. They refuse to get involved when one of their members has made some errors. They do not return emails. They are not helpful and do nothing to assist consumers with legitimate complaints, citing silly reasons

Very efficient and professional service all the way through from my initial enquiry to completion of the work, fitting a replacement blown dgu and realigning uPVC doors. Great job from East Coast Window Doctor, thank you 👍

I had to chase my window contractor for several weeks after I'd paid his invoice in order to get a CERTASS certificate for the replacement window. Eventually, after me chasing him a few times over several weeks, he sent me a link to download the certificate, but it went to a CERTASS page that forced me to leave a review for the contractor before I could download the certificate. Moreover, they made it clear that the contractor would see my review. Although I was pleased with the actual job, I was not happy with the delay in getting the certificate and the fact that I'd been pressured into giving a review. We are entitled to these certificates by law and shouldn't be forced to leave a review for the contractor in order to download them. I will avoid contractors that are registered with CERTASS in future. Buyers beware!

Crosby Windows who go under same name as Clearseal Windows Merseyside put in a full house of windows and doors for a lot of money. The workmanship is shoddy and customer service disgraceful. The reason I went with them was because they were backed by Certass. 1 year later, they haven’t been back to fix the problems, I called Certass to be told Crosby Windows have not registered my fitting. And that it was not their problem. Why are these companies get away with ripping the public off? Certass are just giving these people the green light to rob the public. If I could give Certass a ‘zero’ I would. It’s going to cost me a lot of money for being taken in by their advertising of how good their tradesmen are?….. not.

As a trade member, I expected help with ensuring we do all things regarding our industry correctly and that we are able to register our customers installations for windows promptly.
Unfortunately CERTASS feel it is your fault when they cancel your membership because your name as changed at companies house and they couldn't be bothered to contact me and let me know.

The list is too long but, I have a list of emails highlighting to them that I have a different email address to the one they were trying to use. They didn't seem to care less even though I constantly told them I wasn't getting emails. They also refused to change my company name when I told them I was changing it.

They also advertise that they will do annual checks on installers to ensure correct installation of windows. I also feel that monitoring would take place to ensure all other aspects of our paperwork and admin work are correct. NON ,,, Absolutely nothing is done. They don't care and do not check anything.

They appear to view their customers as simple cash cows and reading some reviews from home owners it sounds like this is true.

Their maturity as a company could not be expressed better than when I told them I was giving them notice that I would be leaving them. They claimed that they hadn't received the email (a common theme) and instead decided to cancel my membership straight away apparently. This meant that some customers will be left without Certifications for their installations.
CERTASS rationale for cancelling my membership, was not that at no point could they be bothered to update me email address. Was not that they didn't care that they had made my account inactive and I couldn't register job, NO, that was my fault. It wasn't down to speaking to me in a derogatory way and never offering any help, it was because I told the operator what I felt with a single word that I whole heartedly apologised for. I'll be, clear, I'm not making any excuse for my use of language, but that was the last word to a company that is at best incompetent.

Waste of time and not helpful with issue relating to their members. Appear to be paid advert for untrustworthy tradesman.

Waste of money and a waste of time.
Just go to building control at the local Council office.

We had some lift-and-slide doors fitted a few years ago and didn't know at the time that we should've received a Certass certificate certifying their suitability etc. Having since learnt about this certificate I got in touch with Certass and whilst they confirmed the job had been registered with them I'd need to pay £24 for a copy of the certificate itself. Apparently they'd posted one out following the job and the fact I never received it wasn't really their concern; they still wanted their £24 and weren't at all interested in budging on this. The phrase 'money for old rope' springs to mind! I expect they spent more money generating and sending me an invoice (twice) than it would've cost to resend the certificate.

The engagement with customer service felt a little 'frosty' to say the least; I guess I am lucky that I only needed them for a simple certificate and not for them to help mediate installation-related issues which I see some have stuggled with.

ND Property Services, absolutely fantastic service Neil, was punctual, friendly and kept the work place very clean, window was fitted to a very professional level, would highly recommend this company.
5,stars +

Great price match and the best delivery time I could find. Melanie was extremely helpful. Give her a pay rise.