Service so bad, just paid off to get away from them
Paid off under protest. Collections told me my OIC was “submitted” and that during the shutdown they wouldn’t move on collections, even though fees would keep accruing. Days later, an “appraiser” showed up at my late father’s residence—and a $231.66 “appraisal fee” was added to the Final Payout amount that I kept asking for. They also relabeled a $188.96 ‘FPI’ fee that I questioned to ‘Late Charges’ which violated the no late fees greater than %5 terms of the loan. $400 was quoted as interest but in the final statement, only $240 of interest was applied. 45 days after being notified (both verbally and in writing) they still sent two certified mail addressed solely to my late father. One was to notify him that he was in violation of the terms of his loan and needed to either pay it in full or re-negotiate the terms of the loan. I filed regulatory complaints—get everything in writing and triple-check the math.







