EDF Heat Pumps Recensioni 

A year ago CB Heating (EDF arm for air source heat pump installations) did a really good job of installing a High Temp Air Heat Source pump, from design to installation everything went smoothly, they assured me that they would stand by me for any warranty and servicing and has performed really well through the winter months, all very good.
However, it's come to the time where the system needs it's first annual service, I contacted customer care via email, they responded we don't do servicing you'll have to contact Daikin here's the telephone number goodbye! I was somewhat mifed with this attitude, but contacted Daikin as stated. Daikin responded that the system had not be registered with them and now because I haven't had a service within the year the 5 year warranty is also void, until it's registered they wouldn't give me any contact details of a servicing agent in my location! I'm furious that the system hasn't been registered by CB Heating and even more angry that CB Heating won't service their own installations and have invalidated the warranty even though they said that they would stand by me post installation. To rub salt into the wound the system has now developed a fault and is leaking water over the roof space and no longer works. I have no idea who is going to service this white elephant because there doesn't seem to be anyone in my location willing to do it.
I always say that you don't know how good a business is until you need aftercare or a warranty claim and how they resolve the issue. I'll leave it to the reader of this review to consider what I have said and to make their own mind up if they would like to hand over £13-14,000 to CB Heating and have little to no post installation back up when required.

*UPDATE: After I wrote this review CB Heating immediately contacted me and were very apologetic for what had happened. First of all they quickly organised an engineer to repair the system, within a few days it was running as smoothly as it usually does. They then contacted Daikin to resolve the the annual service agreement and reinstate the 7 year extended warranty. At every stage I have been reliably telephoned and emailed by Danny Tracey, I couldn't have asked for more, he was understanding, supportive and totally brilliant with getting the issues sorted.

Summary: My view of CB Heating, well all companies can fail at customer service from time to time, I guess it was my turn this time, but it's how they support you when things go wrong that defines how good a company is. Would I recommend them, I really would, they have supported me through what was a frustrating moment where I had doubts about them and my choices. The title of this review will remain because CB Heating came through with the support when I really needed them, well done!

From Kerrin at the sales end, to Jason at the survey stage through to installation by Braydon ( maynechoiceplumbing) the process was very well managed with clear explanations, expectation setting and enough flexibility to come up with a fitting installation. Ramya was the central point of contact and overall coordinator that made the process feel extremely professional and significantly exceed expectations. Since installation in April 2025 the weather has been so good that the heating has only kicked in occasionally but effectively and noticeably. However for hot water it has been perfect, also allowing us to remove some older noisy bathroom water pumps as now on a high pressure system.

Installation of our Heat Pump by EDF and CB heating during the JUL/AUG 25 Went extremely quickly with all the work done efficiently commissioning completed. Subsequently a minor hiccup occurred with the system principally with the control electrics.
Contact with Connor Read lead to the immediate attention of Gary Swan and team together with Conner Sandwell lead to the quick attendance and resolution of the problems
Recommission successful 99% confidence
We now have wait for cooler weather Oct/Nov to reveal the full capabilities of shiny new system!

I am satisfied with the function of the heatpump

Having had a terrible experience installing a ground source heat pump the experience with Ramya and EDF couldn't have been better. Everything was clearly explained and then delivered as described. My only complaint was that I had to provide the slab/base for the ASHP myself. It would have been much better and a complete service if EDF could have organised that as it needed to be absolutely flat which is a higher standard than most DIY people can manage!

CB heating, now EDF heating was a pleasure to deal with. I was constantly kept up to date with information and work proceedings. The whole process of having a heat pump installed was easy and efficient.
The follow up service was also excellent. In particular Ramya was very helpful.
I would strongly recommend this company.

Everyone involved were really helpful from office to tradespeople . Everything was explained to us as non technical types 😙 so was very grateful for that !
Ramya checked in intermittently to make sure all was well …thank you .
Would give 5 stars but obviously heating not tested thoroughly yet due to the Summer months continuing
But I am sure all will be great and if needed they will not hesitate to help us .

Just had a 4-day installation of an air source heat pump and 250L hot water tank completed by Chris, Ashley, and Tom from 21 Degree Heating, working on behalf of CB Heating (EDF)—and I’m absolutely thrilled with the result.

Their attention to detail was second to none. Every part of the install and setup was handled with care and precision, and they took the time to ensure everything was running perfectly. They went the extra mile to minimise external trunking for pipes and cables, which made a huge difference to the overall finish. The house was kept immaculately clean and tidy, and their communication was excellent throughout—friendly, professional, and always happy to explain the process.

It’s rare to come across a team this dedicated and skilled. I wouldn’t hesitate to recommend 21 Degree Heating and CB Heating (EDF) to anyone looking for a top-quality installation. Huge thanks to Chris, Ashley, and Tom—you’ve done a fantastic job!

⭐️⭐️⭐️⭐️⭐️ Excellent Service from EDF!

I had a fantastic experience with EDF from start to finish. The team recently installed heat pumps for me, and I couldn’t be happier with the whole process, special thanks to Sylvia Shearing from EDF Heat Pumps, she’s great support, very professional and worked hard to allocate an installer in my area to fit my tight schedule, promptly responded to my questions and resolved them in friendly and professional manner.

The communication was clear and professional throughout, and the engineers were not only skilled but also friendly, respectful, and tidy. They explained everything clearly and took real care in their work. The installation was smooth, efficient, and completed to a high standard.

I’m already noticing the difference in comfort, and I feel confident knowing everything was done properly. A huge thank you to the entire EDF team — highly recommended!

Great experience from EDF Heatpumps highly recommended.
Order process was great kept informed throughout and the instalation team were brilliant.

The lads fitting the system did a great job, arriving when stated, kept interruptions to the heating and hot water to a minimum (January Fitting) and communicated operating instructions well. There was a slight hiccup in the supply of parts which was resolved after a few phone calls. Initial contact was with sales team and then passed on to Phoebe who handled the rest of my queries well, Sophie in design was also helpful, overall impressed with set up.
There ASHP will hopefully come into its own this winter as the first period was spent setting up its schedules, fingers crossed I’ve got it right now

From the moment we first made contact we EDF heating (CB heating as was) we found ateam that was knowledgable and helpful. From first discussion through to site visit, design and install the team were courteous and nothing was to much trouble even when small tweaks were required. The install team were professional and tidy and accomadating to any issues as they arose. The entire process ran smoothly and we can't thank the team enough.

Really happy with our heatpump! We were introduced to EDF Heatpumps through Daikin at Fully Charged Live North and from start to finish it's has been an amazing experience. From the Heat loss survey to the carefully designed system and all the way to installation, it's all been amazing and super professional. For almost 18 months now, our home has been lovely and cozy throughout winter and the heating season. Huge thanks to Ramya and Andys install team and everyone we spoke to at EDF Heatpumps :)

I feel we have had a good system installed. I'm happy to recommend CB heating, Stephanie Byrne was helpful as was Nicholas in the sales team. As with most things there are things that could have been done better but everything was resolved in a timely manner, so I feel pleased with what has been installed.

Phoebe was great supporting the process at every step of the way.

I had an installation of a heat pump in November 2024 with CB Heating. They arranged for a subcontracted engineer to install the system which CB Heating had designed
The contracted engineer was a nightmare and caused a variety of problems, which resulted in CB Heating removing him off the job
I have awarded such a high rating for CB Heating as you don't know how good a company is until things go wrong.
I was shown the appropriate level of support and guidance through the individuals who work for the company,
In particular I would like to commend Phoebe Matthews from Customer Care and Martin Cammidge Technical field team, who really provided me with a duty of care.
I did submit a formal complaint which CB Heating responded to and offered me compensation which I accepted.
Again whilst the installation was difficult, I was happy with the response of the company and am very pleased with the heat pump

I would highlight that my first winter with the heat pump had an impact on my electric bills, I have subsequently increased my battery capacity as well as being able to get my smart meter to work so I am now on a smart tariff and hope this will assist with the cost going through the colder months

I do not regret changing from oil to a heat pump, I love the constant heat it offers, working away in the background
I would definitely recommend CB Heating if you are considering a heat pump!

I had been considering installing an air source heat pump for some time reading up the pro and cons including the suitability of my home.
I submitted an application to my energy supplier who advised that they were not currently accepting applications from my area.
I left it pending and a few months later I read an interesting article from EDF Energy Air Source Heat Pumps. I followed it up by making an application and the response and the process from initial start to the completion by all the EDF Team were customer focused throughout, from being advised the house was suitable for the installation of an air source heat pump and the provision of advice and support at every stage of the process from arranging the Energy Performance Survey to obtain EPC Certificate which included very useful recommendations to consider for increasing the EPC Rating of my home, to the Installation of the Heat Pump and the continued after care. All the EDF Team have been exceptional throughout and Phoebe Matthews has recently arranged support when a minor adjustment was required in meeting our needs.

The whole process went very smoothly, from the enquiry, to the application to the install and follow up. All questions answered fully and timely, everyone was very friendly and polite, we had excellent support from Phoebe who was our Customer Operations Advisor. Happy to recommend

CB Heating/EDF Heat Pumps provided a great, efficient service. Where there were small issues with my installation (external lagging replacement, and DHW tank levelling) Phoebe provided super efficient support, and booked one of their service engineers to come out in a reasonable timeframe.

Phoebe and the team did a great job at installing our heat pump system. Would recommend.