Castelan Group Recensioni 20.768

Pleased with service received. Thank you.

We have used Castelan 2 times for sofa cleans. The first was perfect and no complaints but the second time they didn’t clean it probably and left staining in place. I reported that it required cleaning again on the 9th of January but heard nothing back for over 2 months… as we got tired of waiting we had to use our furniture care kit to clean it.

Due to the amount we have to pay for our furniture warranty it’s not good enough having to wait over 2 months for a reply.

Good service

The specialist who came and sorted our chair issues was knowledgeable,professional and very polite and courteous.

Excellent job
The Technician cleaned sofa stain in 10 mins.
Looks as good as new
Very happy

David was lovely, quick, tidy and efficient

Explained what the fault was explained that he may not be able to repair needed to discuss further clear communication

Very Prompt Service from Castelan, The technician telephoned the day before to confirm the appointment visit and gave a three hour time frame, which I thought was excellent customer service. On the day the Technician arrived was pleasant and was well within the times given. The Storage Stool was assembled with care and the item placed where I wanted it putting. A very positive first experience dealing with Castelan. Thank you.

Friendly service, fixed on the day.

Very quick to come out.
Good communication
Comprehensive checks done.
Repair successful.
Lovely staff.

really friendly person quick service and came out prompt got the job done .

The company acted promptly when I contacted them. They were very professional from the lady who took my call, I was given an appointment date 7 working days later, and he even arrived 10 minutes before the time slot.
A satisfactory result.

Great communication, kept updated by phone, friendly, helpful, informative. Much appreciated. Thank you.

The repair man was very helpful and very pleasant advised what and why he was doing to sofa

The repair man Steve did an excellent job and the sofa looks good as new.

Great communication, easy to organise, very quick but professional service.

Dean, our upholsterer was very helpful, professional and explained everything to us.

The whole claim process was quick easy.
The web site was simple to follow, the guy who came to do the repair was on time, polite and excellent at his job you cant ask for anything more.

Repair man was excellent